Doesn’t work
I’ve had this service for several years and this app has never once worked. I get notifications that something has joined the network, but can’t see anything connected. Constantly says there’s a delay?
Disappointed
It’s not showing the payment information.
Can’t report service issues
You apparently can’t report internet service issues with this app. It doesn’t even list the phone number to call for customer service. I had to login to their customer portal on a web browser to do so.
Major Update
Awesome service but the app could use a major upgrade— it’s 2026 not 2006.
Needs bill pay/review
What is the point of the app if I can’t even pay my bill on it
Poor functionality
Using the Forgot Password function in this app sends an email from an unspecified 3rd party. The email makes NO reference to Clearwave.
App issues
When the app is working it’s great! However, lately I’ve had a lot of trouble getting it to load or it will say: the app is unable to connect at this time. There needs to be a web based application available if this happens.
Slow and glitchy
Slow to connect and won’t refresh
Horrible app
This app almost never works. the internet also drops and slowdowns. Not exactly sure if we will be keeping this service since they can’t seem to figure it out to fix. The worst app. So frustrating. Can I give this a zero?
Awful App
This app almost never works. the internet also drops and slowdowns. Not exactly sure if we will be keeping this service since they can’t seem to figure it out to fix.
Why
I dont understand why they dont allow bill pay through this app, makes it more difficult.
Doesnt work can’t find account
Doesnt work can’t find account
Decent App
Decent network management app however, push notifications do not function. I’m not being notified on my phone when a new device joins the network.
Broke
They had an update that “ fixed issues “ however it broke my ability to use the app and ever sign in. I can only use the website now.
Unreliable service
Can’t get a steady connection and though they promise 500-1000mgb we only get 50-150.
Not bad
I would like to be able to pay my bill through the app
Removed key features.
Can no longer set network priorities, can no longer restart router. Crazy to remove two major features like this additionally wifi is terrible.
A little glitchy
The connection on the app to who’s connected to the internet lags a loooot while setting it up you can’t take each and do it all at the same time. You have to take one and wait for the app itself to know who is who. And most times it’s behind by about 5-10 mins. Also, if you have a smart watch that is able to connect via Wi-Fi be prepared to be confused on who’s is who’s.
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Smooth and Reliable
It just works
