ClinicalKey User Reviews

What users say

Top reviews

Where are the PDFs?

Apart from the apparent instability of the app, why is PDF download feature not available through the app? It’s very inconvenient and non practical and I strongly suggest it’s addition.

Worse with each iteration

This app worsens every time. Great inaccessible content. Difficult to navigate. Difficult to find anything. Often blank results.

Response from developer

Dear Esponja, Thank you for taking the time to share your feedback about the ClinicalKey app. We appreciate your input and value your opinion. We understand your concern about the lack of a traditional browse feature. However, we are pleased to tell you about some additional capabilities we have created to help you get to the right books and journals quicker. To do this, start by entering the name of the book or journal in the search bar. As you type, suggestions will appear below the bar. When you see the name of the book or journal you want, tap it to go directly to the title page and explore the complete journal collection or table of contents. We acknowledge that some ClinicalKey users may still prefer to explore via traditional directory browse functionality, and we will take this into account for future releases. Thank you again for your feedback and please don't hesitate to contact us if you have any further suggestions or concerns. ClinicalKey Support Center: https://service.elsevier.com/app/contact/supporthub/clinicalkey/ Best regards, The ClinicalKey team

Missing basic features

Can’t favourite textbooks. Home Screen doesn’t even have a favourites shortcuts.

Does not work for organization employee

Does not work for organization employee

Basaaaaaaad

Awful to log in to and doesn’t work.

Hate this app-do NOT work

This app worked at first then it kicked me out. Then I couldn’t get back in. I deleted and reinstalled and it worked then it kicked me out again. I have deleted and reinstalled more times that I lost count and it doesn’t work. I don’t understand all the security crap. If I’m on the website and it gives the option at the top to open in app then why doesn’t it automatically sign me in? It’s books people, books. Customer service just keeps telling me there’s nothing wrong from their POV. I have tried on different phones and iPads. Waste of time!
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Thank you for bring the browse featuring back.

Browsing categories are the best. Emailed the customer support a few months back that since the new all release the browsing capability was removed and now they added back. Thank you.

Impractical app

App is not working as a site! Useless! The Register or sign in option is not working! Uninstalled….

Finally updated, unfortunately worse

The new UI consists of a search box, and nothing else. Bring back a browse feature at the very least. This app should have feature parity with the website.

Edit: adding a star because they’ve listened to feedback regarding the browse feature. Biggest issue at the moment is the app constantly logging users out and the email login system is a pain - I always opt for UTD/Dynamed because of this. After that, it still needs some serious UI/UX refinement but at this point my expectations are a bare minimum.
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Response from developer

Dear mazzzgang, Thank you for taking the time to share your feedback about the ClinicalKey app. We appreciate your input and value your opinion. We understand your concern about the lack of a traditional browse feature. However, we are pleased to tell you about some additional capabilities we have created to help you get to the right books and journals quicker. To do this, start by entering the name of the book or journal in the search bar. As you type, suggestions will appear below the bar. When you see the name of the book or journal you want, tap it to go directly to the title page and explore the complete journal collection or table of contents. We acknowledge that some ClinicalKey users may still prefer to explore via traditional directory browse functionality, and we will take this into account for future releases. Thank you again for your feedback and please don't hesitate to contact us if you have any further suggestions or concerns. ClinicalKey Support Center: https://service.elsevier.com/app/contact/supporthub/clinicalkey/ Best regards, The ClinicalKey team

Useless

Can’t login

Repeated login requests

Very useful platform but needs repeated login credentials which is extremely frustrating. I wish they could learn a thing or two from how UpToDate operates their logins which never requests login’s again once verified at the outset.

Impractical app

App is not working as a site! Useless

Nightmare for remote access from institution

Even though it is set up and works on the web, apparently this only recognizes from institional ip address or institution email even though remote access already set up. And constantly asks for login and finding institution. Basically a waste of memory. If by chance I do get it to work it only shows a search bar, not any kind of option to browse books etc that are on the subscription.
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Worst App Update

I’ve been paying $500+ annually for an individual prescription for subspeciality content. This app updated automatically and now I can’t login on the app. Furthermore, I can no longer browse resources which I how I read newly published journal articles and guideline updates. I am canceling my subscription until this is fixed.
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Response from developer

Dear qwertimd, Thank you for taking the time to provide us with your feedback. We appreciate your input and value your opinion. We understand that you are having difficulties accessing your individual account. We have a dedicated customer service team to assist with this issue. Please reach out to learn more about your access options at https://service.elsevier.com/app/contact/supporthub/clinicalkey/. Best regards, ClinicalKey Product Team

Individual access

I have paid $2k a year for individual access to clinical key (my institution does not offer access). The app automatically updated and now I am unable to use it, because I do not have institutional access and instead have been paying out of pocket for the resources. This needs to be rectified ASAP, or there needs to be a way to convert back to the old app.
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Response from developer

Dear Dr. Maa, Thank you for taking the time to provide us with your feedback. We appreciate your input and value your opinion. We understand that you are having difficulties accessing your individual account. We have a dedicated customer service team to assist with this issue. Please reach out to learn more about your access options at https://service.elsevier.com/app/contact/supporthub/clinicalkey/. Best regards, ClinicalKey Product Team

Finally updated, unfortunately worse

The new UI consists of a search box, and nothing else. Bring back a browse feature at the very least. This app should have feature parity with the website.

Response from developer

Dear mazzzgang, Thank you for taking the time to share your feedback about the ClinicalKey app. We appreciate your input and value your opinion. We understand your concern about the lack of a traditional browse feature. However, we are pleased to tell you about some additional capabilities we have created to help you get to the right books and journals quicker. To do this, start by entering the name of the book or journal in the search bar. As you type, suggestions will appear below the bar. When you see the name of the book or journal you want, tap it to go directly to the title page and explore the complete journal collection or table of contents. We acknowledge that some ClinicalKey users may still prefer to explore via traditional directory browse functionality, and we will take this into account for future releases. Thank you again for your feedback and please don't hesitate to contact us if you have any further suggestions or concerns. ClinicalKey Support Center: https://service.elsevier.com/app/contact/supporthub/clinicalkey/ Best regards, The ClinicalKey team

Missing browse menu

Not sure what's different in new app other than missing the browse menu.

Response from developer

Dear Esponja, Thank you for taking the time to share your feedback about the ClinicalKey app. We appreciate your input and value your opinion. We understand your concern about the lack of a traditional browse feature. However, we are pleased to tell you about some additional capabilities we have created to help you get to the right books and journals quicker. To do this, start by entering the name of the book or journal in the search bar. As you type, suggestions will appear below the bar. When you see the name of the book or journal you want, tap it to go directly to the title page and explore the complete journal collection or table of contents. We acknowledge that some ClinicalKey users may still prefer to explore via traditional directory browse functionality, and we will take this into account for future releases. Thank you again for your feedback and please don't hesitate to contact us if you have any further suggestions or concerns. ClinicalKey Support Center: https://service.elsevier.com/app/contact/supporthub/clinicalkey/ Best regards, The ClinicalKey team

Useless

I spend more time trying to log in than accessing content. I need to log in every time I open the app.

log in issue

Crashes everytime i log in. please fix

Great Content. Terrible App.

I get auto-logged-out: 1) viewing a video, 2) minimizing the app, or 3) closing the app. What an unbearable, unusable experience. Elsevier may have high quality content, but if they can’t provide a good app, it’s useless and I won’t use their services.