Extremely Disappointing Billing and CS
After checking my payment history, I discovered that Clipto had been automatically charging me on the 12th of every month. During all of those recurring payments, I could not find a single receipt, payment confirmation, or billing notification from Clipto informing me that I had been charged.
To be clear, I did NOT ask Clipto to refund all of the previous months.
Once I discovered the subscription, I immediately canceled it and contacted customer support on September 14 — just TWO DAYS after the most recent charge on September 12. I asked them to refund only that single, most recent payment.
Even then, they refused.
What makes the experience even more frustrating is that when I specifically asked whether Clipto had ever sent receipts or billing notifications for the recurring monthly charges, customer service did not directly address the question. Instead, I repeatedly received explanations of their cancellation policy.
I fully understand how subscription cancellations work. That was not my question.
My concern is that I experienced recurring charges month after month without receiving any billing notification that I could find. When I finally discovered them, I did not demand months of refunds. I canceled immediately and simply asked for the charge from TWO DAYS earlier to be refunded as a reasonable one-time exception.
The complete lack of flexibility, combined with the failure to directly address my questions about billing notifications, is extremely disappointing for a paid subscription service.
If you use Clipto, I strongly recommend checking your bank or credit card statements yourself every month. Based on my experience, I would not rely on receiving a billing notification to remind you that your subscription is still charging you.
To be clear, I did NOT ask Clipto to refund all of the previous months.
Once I discovered the subscription, I immediately canceled it and contacted customer support on September 14 — just TWO DAYS after the most recent charge on September 12. I asked them to refund only that single, most recent payment.
Even then, they refused.
What makes the experience even more frustrating is that when I specifically asked whether Clipto had ever sent receipts or billing notifications for the recurring monthly charges, customer service did not directly address the question. Instead, I repeatedly received explanations of their cancellation policy.
I fully understand how subscription cancellations work. That was not my question.
My concern is that I experienced recurring charges month after month without receiving any billing notification that I could find. When I finally discovered them, I did not demand months of refunds. I canceled immediately and simply asked for the charge from TWO DAYS earlier to be refunded as a reasonable one-time exception.
The complete lack of flexibility, combined with the failure to directly address my questions about billing notifications, is extremely disappointing for a paid subscription service.
If you use Clipto, I strongly recommend checking your bank or credit card statements yourself every month. Based on my experience, I would not rely on receiving a billing notification to remind you that your subscription is still charging you.
Show more
Sue this company.
After doing a one month subscription I decided to cancel it because of the price. After cancellation, receiving a confirmation email and taking screenshots of me canceling the subscription, they continued to try to charge my card multiple times for the next upcoming month. It shouldn’t have tried to charge my card because I had cancelled. After trying to cancel again I got another confirmation email, then followed up with an email saying I activated the subscription again. I did not activate the subscription. I talked to customer support, they were extremely rude and did not cancel my subscription. Although they said they did, and i received that same confirmation email. My account was still active and on the subscription. I looked it up and saw hundreds of others dealing with this same exact issue. We all want our money back. Horrible app. Horrible customer service. Horrible company.
Show more
Free?
How to make it free? Not many deaf people can afford monthly subscriptions?
Terrible cancellation process.
Terrible cancellation process. I was charged for two months after canceling my subscription.
Amazing
It boosted my confidence when answering questions and increased my grades by many subjects.