Taking something decent and making it awful
This app is absolutely garbage. Does not save points after purchase.
Always reverts back to zero points. No way to use free tickets, app just says one free ticket with no code or place to use it. New month and I should technically have 2 free tickets but nope still says 1. Took a perfectly reasonable working app and updated it with possibly the worst app I’ve ever used. This is the definition of if it ain’t broke don’t fix it smh. Rotten Tomato Boooooo
Always reverts back to zero points. No way to use free tickets, app just says one free ticket with no code or place to use it. New month and I should technically have 2 free tickets but nope still says 1. Took a perfectly reasonable working app and updated it with possibly the worst app I’ve ever used. This is the definition of if it ain’t broke don’t fix it smh. Rotten Tomato Boooooo
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After the update it’s been HORRIBLE
It al started when I tried logging into my account and apparently I had to create a new one and loose all of my points. I did it, been to the movies several times after the update and I haven’t gotten any points.
I was considering joining the membership but honestly after this horrible service I don’t even know if the membership will work, as a long time customer of CMX this is very disappointing and upsetting.
Also each time I log in it logs me out when I go back in.
I was considering joining the membership but honestly after this horrible service I don’t even know if the membership will work, as a long time customer of CMX this is very disappointing and upsetting.
Also each time I log in it logs me out when I go back in.
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Just awful
I bought a gift card as a Christmas present in December. I just tried to use to go to the Cinebistro to see Project Hail Mary and was told that CMX has changed their computer system and those gift cards don’t work. The theater said it was a corporate problem and they could not honor it or give me my money back. The manager took my information and said a new card would be mailed to me. That was two weeks ago and just crickets. I can’t believe what an amateurish operation. Now I’m going to have to go back to the theater (they don’t answer phones) and argue to get my gift card or money back. By then i will have wasted three hours trying to use my gift card.
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Update Terrible
The update is horrible! Previously it was easier to tell the seats we’re together now you need to count. It’s trash! Logs out
doesn’t work anymore
can’t log in or reset my password on the app or website
Cannot log in
The app is good when it works. I can’t log on to my account. I know my email is correct for the log in because they always send me some promotional emails. My password is saved on my iPhone and I haven’t changed it. When I go to reset my password the app or website never sends me a link to reset. It’s incredibly frustrating and I don’t want to loose out on the tickets and points I already accumulated. Also, I tried to email corporate on the contact us page no reply.
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Going downhill for a while now
This app used to work well and the rewards made this my go to theater choice. Not so much anymore. They stopped updating upcoming showtimes for my area in a timely manner, it became very difficult to plan movies trips to CMX ahead for the following week. AND NOW… they completely redid their app and I had to sign up with a fresh account and I’ve lost all of the reward points I’d accumulated over the past 6 years.
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Logged me out, now can’t login
I tried logging in and it wouldn’t let me so i tried resetting my password, it doesn’t send the email with the code, checked spam and everything, nada
UI Change
The user interface in this app is horrendous. I don’t know why they changed it. You can’t even save your ticket to your wallet anymore. I literally lost my account in my points. They’re lucky I don’t have a local AMC. Because this is truly terrible.
From bad to worse
Update turns app from sloggy mess into poorly done hard to use web wrapper. What’s the point? The rewards program was shut down anyways.
App updates
App recently had an update and logged me out and when I tried to log back in, it didn’t recognize my information so I had to create a new account and I lost my tickets that were worth $129 to see the new wicked movie. Luckily I did a screenshot but it doesn’t have the code on there so I’m looking forward to having a linking conversation at the ticket counter when I get there for the showing thanks a lot CMX maybe next time I’ll go to another movie theater like regal or AMC travel a little bit further for that one.
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App not accurate
I’ve used the app and it worked perfectly and I’ve used the app and the movies and/or movie times are not accurate.
App and Website Issues
This app website never worked properly. The app doesn’t show your rewards but will take you to the privacy page. Poor customer service as well
Needs an overhaul
The app used to work great but the past year or so it has been very hit or miss. Half the time I can’t access my passport account, or rewards account. It make it incredibly frustrating especially when you pay for a subscription and can’t even use it sometimes. CMX needs to be bought by AMC or a big nationwide chain. There’s a lot more I could say about CMX and how the theatres are managed but that has nothing to do with the app so I will leave that there. The app needs a major rework.
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CMX needs to work on it more
The Cinemas are incredible! But the app is too slow and frustrating!
Doesn’t let me purchase tickets
Ever since the latest update, the app doesn’t let me get past the choose your seats step. I choose the seats but the “Who’s sitting in _?” doesn’t change to the “Continue” button. I hope someone would please fix this soon.
I can’t purchase tickets with update
Ever since I updated the CMX Cinemas app, I haven’t been able to purchase movie tickets. It lets me pick my seats, but it won’t move past that screen to complete the transaction. I’ve tried restarting the app and even reinstalling it, but the issue still happens every time. This is my go-to app for movies, but now it’s really frustrating not being able to finish a simple ticket purchase. Hoping this gets fixed soon!
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CMX monthly program
You guys won’t let me join the monthly movie program. I have been trying for almost a year. It says not available in Florida. Please help me sign up. I love CMX over amc but it’s looks like I might have to start going to amc instead…
No way to view by showtimes
App was developed by kids I think
The worst app
CMX app rarely works. Rewards has been down for more than a year “updating.” Web version doesn’t display ticket credits. Am going to switch to Fandango.
