Cant update mobile number on file
I was redeeming my loyalty award worth 3,750 pesos through Gcash when I noticed that the number was incorrect. There was an option to change the delivery phone number, I changed it to my correct phone number but I did not receive the money to my Gcash account. I hope someone would fix it asap.
Why make it hard
Cant edit my number. Sent multiple request to change as the edit for the number greyed out. Still nothing. Unable to use my points.
rewards points gone
my reward points gone trying to redeem gcash convert. Can't find my points no longer in my wallet balance.
Issues transferring points to Gcash
It always happens to me, whent transferring points to my Gcash account. I tried to transfer again, the points was deducted from the app but did not received on my Gcash account. Already sent emails to your support team but not getting any updates or fix. Please fix this issue.
Do not use
I made a purchase from the app but the product was never delivered and i never received the refund. All i get is a response in mail saying that they are looking into it. Its been more than 2 months now...
