Mr
Easy to use with the new updated features ❤️
Inconveniencing
One of the most difficult apps to use with it having to log one out from time to time and problems every time one has to log back in 🙌
Banking
Good and well organized app, easy to understand
Chris
My account is locked no one is responding even to help in the call center i have money inside the app what is the problem
Even from the USa
Once you get it configured correctly it works really well!!! Configure before leaving Kenya !!!
Better looking but access is hit or miss
I can’t tell you how many times I have tried logging in and keep getting errors to try again later. It’s very inconveniencing especially when you need to transact money urgently. I sure hope they fix the kinks soon because I actually like the new look.
Transfer
Excellent
Spot on
One stop shop App. Thanks Co-op
Excellent app
Beautiful and efficient app
Bad experience
After updating the app, I was completely locked out of my account. Username and password reset do not work, and customer service keeps saying the system is under maintenance.
I have been calling back and forth from the diaspora with no solution. This is extremely frustrating and unacceptable. Why update an app that leaves customers unable to access their money? I am honestly done with Kenyan banking if this is the level of service.
I have been calling back and forth from the diaspora with no solution. This is extremely frustrating and unacceptable. Why update an app that leaves customers unable to access their money? I am honestly done with Kenyan banking if this is the level of service.
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App does not allow users to self register.
This app is just terrible. Please go back to the previous app. This one gives users a very poor experience. To begin users can’t register, then the app has forgot password buttons that don’t work and keep giving error messages. Then it asks for user details but doesn’t use the data. Just go back to the old app that worked. This new app just looks colorful but frustrates users.
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Inconveniencing
If you dwcide to upgrade your app can you make sure your customers details are transferrable without having to register again
Mr
A good upgrade, good to see the new features.
Main Menu Broken
I can’t login using my username and it because the main menu won’t allow me to select that option, only the coop pin is working and I don’t have one! What’s going on???
Great experience
I can now do transactions on my iPad, seamlessly
Services
Good service
Poor UX
Whenever there’s an update to the last 2 versions of the application, I have been forced to delete the existing application and download it again. Very inconveniencing when there’s an urgent transaction to be made like paying your Uber or boda. Kindly accommodate automatic or prompted updates on the existing app rather than forcing new downloads.
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Coop bank team
I have started getting a little bi happier now that my problem has been solved, hoping is going to continue the same.
Co-op client
I thought this was an update to old app!!Why do I have to go through the process of registering my info again? You know all you need is to update app,not make a whole new one🤷🏾🤷🏾
Poor Updates
The updates should be automated. Stop renaming the apps. And each new update requires us to register afresh, it doesn’t take data from the previous update. Do better.
