Easy
Easy to use with everything I need.
Convenient to use
Love using to mobile app.
Crummy Upgrade
The previous version was much better and easier to use. This one’s biometric login doesn’t work, and they lost all my payees and payment records!
Too many damned clicks for any customer to understand
The new bill pay requires way too many clicks. I have one account and need to select it on a second screen. I want to make a one time payment I need to click on that, too, rather than having sane defaults that I can adjust.
Really bad tech
Super old tech obviously built by someone else. kyc login challenging, remote deposit capture does not work on all checks. So basic.
Hard to deposit a check
I complied with all the requirements when depositing my check, but still failed. App keeps saying error to read account number from the check. No success after several tries.
A step backwards from the last version
This December 2025 version of the app is a step backwards from the last version. The previous version allowed you to see the balances of all accounts when you first logged in but this one makes you go through three different steps just to see the balance of a different account.
Not user friendly
The latest update is frustrating at minimum. Initially it displays a portion of the user ID but if using a password autofill from Bitwarden it deletes the user ID when entering the password. I’ve noticed syncing delays and as such fluctuating accounts balances. It’s not intuitive from a user perspective, from layout to screen navigation, it’s cumbersome at best, adds many unnecessary steps and not typical of CCB updates. This version definitely needs rethinking.
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App issues
I do not like the app
Poorest functioning bank app I have ever used
From a visual and user experience perspective, the app legit looks 10+ years out of date.
Banking app features are the most bare bones I have ever seen - cannot label transactions, most deposit slips or check images do not load when selected, bank statements only go back 6 months and hard to find on mobile app, setting up Zelle or bill pay was painful, most of the times when an app update is done, you lose any Face ID login previously set up.
Counting down the days that a new bank opens in town so I can leave this bank - solely because of how bad their online banking and mobile app experience is.
It's 2025 and 99.99% of other banks offer light years better tech and user experience than this one.
Banking app features are the most bare bones I have ever seen - cannot label transactions, most deposit slips or check images do not load when selected, bank statements only go back 6 months and hard to find on mobile app, setting up Zelle or bill pay was painful, most of the times when an app update is done, you lose any Face ID login previously set up.
Counting down the days that a new bank opens in town so I can leave this bank - solely because of how bad their online banking and mobile app experience is.
It's 2025 and 99.99% of other banks offer light years better tech and user experience than this one.
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Banking remotely
It’s great to be able to accomplish so many daily banking tasks without getting in the car and spending resources .
Excellent
Thanks team CCBM
Worst banking app
So glitchy and i always have to deposit in person anyway…
Won’t rotate screen for my IPad
Very frustrating “update”.
Poorest functioning bank app I have ever used
From a visual and user experience perspective, the app legit looks 10+ years out of date.
Banking app features are the most bare bones I have ever seen - cannot label transactions, most deposit slips or check images do not load when selected, bank statements only go back 6 months and hard to find on mobile app, setting up Zelle or bill pay was painful, most of the times when an app update is done, you lose any Face ID login previously set up.
Counting down the days that a new bank opens in town so I can leave this bank - solely because of how bad their online banking and mobile app experience is.
It's 2025 and 99.99% of other banks offer light years better tech and user experience than this one.
Banking app features are the most bare bones I have ever seen - cannot label transactions, most deposit slips or check images do not load when selected, bank statements only go back 6 months and hard to find on mobile app, setting up Zelle or bill pay was painful, most of the times when an app update is done, you lose any Face ID login previously set up.
Counting down the days that a new bank opens in town so I can leave this bank - solely because of how bad their online banking and mobile app experience is.
It's 2025 and 99.99% of other banks offer light years better tech and user experience than this one.
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Bad changes
The app used to be great a month or two ago but with the update and layout change it has made it even more complicated to use. The app does not remember me and makes me constantly re verify along with the removal of the transaction search option just to names the worst of many new issues.
Asinine Functionality
Mobile deposit are extremely difficult. All of the exact verbiage has to be in there versus just checking the box for mobile deposit. You can’t label any type of transaction. The commercial banking isn’t labeled at all. So if you and trying to track down a specific transaction good luck. The sorting and filtering is also terrible. Trying to get a list of just deposits only over the last couple months or trying to find a specific deposit. It’s like finally a needle in a haystack.
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Glitchy
The mobile app is very glitchy, “forgets” that I have already signed up for Face ID, gives me the spinning wheel of death and often just seems like it isn’t reliable and available when I need it. I live on Whidbey and there is no longer a Coastal here, so I rely on this app. It has me thinking about switching banks
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Constant Waiting
This app only uses face ID function about half the time and asks for UN and PW rest of the time. Does not remember PW, so logging in is usually a 6 step process. Once the app is open, it frequently shows loading page indefinitely and requires closing and reopening. When I get through the loading page, frequently I can’t click on individual accounts due to THOSE pages loading indefinitely, as well. It can take up to 15 minutes to check my daily transactions or make a transfer with most of that time spent logging in multiple times and waiting for app to load. I’m on iPhone 13 ProMax with newest software. Sometimes it does operate efficiently which is nice but most of the time I hate knowing I need to use this app to manage banking.
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Need to re-enroll ?
I’ve used the online banking app on my IPhone for years now with no problem. It’s pretty basic. Then today, can’t log in and it appears I need to enroll again with all my personal data. Makes no sense. I can log into my accounts online but not on this app. It’s over for me…will move to do all my banking at Schwab now.
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