Not user friendly
The latest update is frustrating at minimum. Initially it displays a portion of the user ID but if using a password autofill from Bitwarden it deletes the user ID when entering the password. I’ve noticed syncing delays and as such fluctuating accounts balances. It’s not intuitive from a user perspective, from layout to screen navigation, it’s cumbersome at best, adds many unnecessary steps and not typical of CCB updates. This version definitely needs rethinking.
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Easy
Easy to use with everything I need.
Convenient to use
Love using to mobile app.
Crummy Upgrade
The previous version was much better and easier to use. This one’s biometric login doesn’t work, and they lost all my payees and payment records!
Too many damned clicks for any customer to understand
The new bill pay requires way too many clicks. I have one account and need to select it on a second screen. I want to make a one time payment I need to click on that, too, rather than having sane defaults that I can adjust.
