Coastal Credit Union User Reviews

Coastal Credit Union
Coastal Credit Union
Coastal Federal Credit Union

Customer Experience

Positive experience43.5% of reviews
Neutral11.0% of reviews
Negative experience45.5% of reviews

~ Based on 200 written reviews from the US App Store.

What users say

Is Coastal Credit Union Safe?

Coastal Credit Union appears safe based on user ratings. AppsHunter Safety Score for Coastal Credit Union is 96/100.

This assessment is based on 26,403 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.6% of ratings point to a safe experience
1.9% of ratings suggest some concerns
2.5% of ratings point to a risky experience

~ Based on 26,403 App Store ratings for Coastal Credit Union.

Is Coastal Credit Union Legit?

Coastal Credit Union appears to be a legitimate app. AppsHunter Legitimacy Score for Coastal Credit Union is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Doesn’t work anymore

This app used to work, but ever since they updated the look of the website and rolled out a new app, it stopped working. “An error occurred an error occurred”, no, it didn’t occur, the developers just dropped the ball.

Numbers

My only problem with the Ap is that the account number does nit appear.

Does not work with VPN

I do a lot of traveling abroad. App does not work at all overseas or with my routers built in VPN. Always asks to verify if I am human over and over

Unreliable

Sometimes the app works like you would expect an app to work in 2026. Most of the time it works like dialup. I’ll tap on something to access it and I wonder if my phone has frozen or locked up. If I tap on my checking account to see transactions, it can take up to 15 seconds for it to open.

Great banking

I love your banking at CCoastal

App needs a rework

Have been a Coastal member since 2003. Unfortunately the last year of using the app has presented some issues from an end user perspective. How does one reset the password? This is basic functionality that does not exist in the app. One is prompted to call customer service which is not available in the evenings or on weekends. We have been locked out of our account for two days.

As a Director of Engineering with a background in Quality Assurance this is not acceptable. There should be options presented to the customer to reset their password and verify user information from within the application.

More than likely will be closing our account and utilizing our other accounts at other institutions.
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Coastal app

Always works great for me! Checking loot. Transferring loot.
Clock it 👌

Received Money from Zelle

I received money from Zelle that was put into wrong Coastal account that belonged to me . Had hard time finding the money. Should have gone to my checking account.

203 Halston Dr Pikeville NC 27863-8482

MAQSHER

Satisfied Customer

Coastal Credit Union cares about our banking needs.

Works great

App functionality is great and has every feature I could want/need on a banking app

App is very user friendly

Well made app. Safe and efficient.

Great app

Great app after you figure things out and you can always call customer support.

Banking app

Easy to use and make payment

Ads are annoying

The new app is fine but the ads that appear above my account balances are annoying. No matter how many times I remove them, they always come back.

Appreciation of…

Appreciate all the help and good changes since the new update. Much easier to navigate!

Excellent Service

App is wonderful, easy to view whatever you are looking for, I’m really enjoying it!

Good news, bad news

Good news: Coastal Credit Union is a great institution and the iPad app finally works in landscape orientation.
Bad news: Since some update to the app or iOS, bill pay can’t be completed in the app, so it’s just a convenient way to check your balances. This glitch also affects the Mac laptop. Why?

I love you Coastal

Might be biased cause this is the only bank I’ve had. The app is genuinely so easy to navigate, the chat box never has a long wait & you can do so many things without needed to get on a call.

Being there

Thanks for always being there when I need the money