Coinbase Pro User Reviews

Customer Experience

Positive experience37.7% of reviews
Neutral26.4% of reviews
Negative experience35.8% of reviews

~ Based on 53 written reviews from the US App Store.

What users say

Is Coinbase Pro Safe?

Coinbase Pro appears safe based on user ratings. AppsHunter Safety Score for Coinbase Pro is 94/100.

This assessment is based on 173,332 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.8% of ratings point to a safe experience
3.2% of ratings suggest some concerns
3.9% of ratings point to a risky experience

~ Based on 173,331 App Store ratings for Coinbase Pro.

Is Coinbase Pro Legit?

Coinbase Pro is no longer available in the App Store. AppsHunter Legitimacy Score for Coinbase Pro is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Exceedingly outstanding app platform for all crypto service šŸ’Æ

I was impatient to carry out necessary research but I really wanted to jump on the crypto trading and investment buzz.

Unfortunately for me, I invested 80,200 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 294,579 GBP within a couple of weeks. But I didn't realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because I could not afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptography funds with the help of Joehackexpert (at) gmail So I file a report on and he was able to help me get back all my lost funds withing 2 weeks I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam to reach out to Joehackexpert (at) gmail
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Extremely extreme extraordinary fast crypto recovery process 🄰🄰

I was impatient to carry out necessary research but I so much really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 80,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 180,000 GBP within a couple of weeks. But I didn’t realize I was dealing with a scam company until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all in avail. I needed my money back at all cost, because I could not afford it let go. So I tired all possible means to make sure I recover my scammed bitcoin. I did a lot of online search of help, and tried to see if there were other people who had similar experience. I stumbled upon a cryptography forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptography funds with the kindness help of Cyberspytech1 @ Gmail. com so I file a report on and he was able to get back all my lost funds within 2 weeks I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who want to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam to reach out to Cyberspytech1 @ Gmail. com
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Best and genuine way to recover your lost funds!

I was impatient to carry out necessary research but I really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 75,700 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 214,575 GBP within a couple of weeks. But I didn't realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because I could not afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptography funds with the help of RemotePundit So I file a report on RemotePundit @ Gmail and he was able to help me get back all my lost funds withing 2 weeks I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam to reach out to RemotePundit (at) gmail
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Why is Coinbase Pro Sunsetted?

It was easy to use, low fees, robust and had eye friendly background and interface. But now they lumped it into that convoluted of a heck hole app Coinbase! Slow! Triple the fees (and i’m not talking about regular 3% insane fees originally with CONbase. Maker taker fees are the same! And you can’t find anything you must tap ten times before finding what you’re looking for. I don’t have the brain power memory or finger precision. It’s NOT user friendly! Tap a little to the bottom by mistake and POOF all the dozens of pending buy/sell orders get cancelled! Background strains the eyes. You get a huge list of coins where’s just the list that I own? I have to search by coin now from the hundreds on my list which I didn’t buy or add. The list goes on about my complains about CONbase! Please restore Coinbase Pro, again why try to change or fix what worked before???!!!
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good app but needs more features!

First off, my only complaint is that when I want to sell any of my crypto lately when I try to sell 50% or max of a certain crypto those options just aren’t there and I have to force close the app and try again multiple times for those options to appear which is frustrating and makes me miss good selling opportunities

Some features I wish the app had were the ability to get notifications when a crypto hits a certain price (I know apps exist out there but i don’t see why it can’t exist on Coinbase) or the ability to set a limit buy and limit sell at the same time (so that once the crypto is bought then it would be sold when it hits my next target instead of having to constantly check the app to see if the crypto even hit my buy limit)
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Terrible…

Withdrawing and transferring is such a headache with Coinbase. Any time I want to withdraw, simple, common sense features are missing that would make the process so much easier. You want to withdraw the maximum amount of a crypto to a hard wallet? You have to type in the specific amount perfectly to the decimal point. And you have to do the math yourself based on the transaction fee. Ahh there isn’t a ā€œmaxā€ button that auto calculates the fee is beyond me. Apparently Coinbase is incapable of simple math.

Beyond that, the ACH transfer system is a nightmare. Most USD takes about a week to be able to withdraw, which is understandable since it’s a transfer method out of Coinbase’s control. However, Coinbase completely bungles this again, because the ā€œavailable to transferā€ figure they provide you with is rarely ever accurate. I can’t count the number of times I’ve tried to transfer to a hard wallet, thinking I had X amount available, only for Coinbase to cancel the transaction and tell me ā€œoops, you actually had $0.00 available, even though we told you otherwise.ā€

It’s a shame this is one of the better known exchanges. I would never trust them with over a couple hundred’s worth of crypto at a time.
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Response from developer

Hi Tmkpnhfr, thanks for taking the time to share your thoughts. We hope you revisit our app in the near future as we’re always working to improve our product experience.

Constantly freezes

I’m back for another yearly exclamation that they still have such a buggy app. The generally good data in the Coinbase Pro app is basically overwhelmed by the constant freezing and lag. I can’t even use the bottom few navigation page options without it spinning a loading screen for almost a minute before anything loads or crashes. (Even with New phone, up to date OS, up to date app version.) This has been a several year problem that I see others echo and still not fixed. It sometimes gets a hair better with updates but I would award it the most persistently failing, laggy freezy app I’ve ever used over a multi year time frame. Try the website, occasionally have better luck there (but really they should have a great mobile app).
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Money lost in limbo, can’t send transactions now

Something happened while I was sending usdt to coinbase. My app somehow checked BEP-20 (even though I’ve never used it) and sent nearly 5 digits worth of USDT-bep20 to coinbase exchange. This was everything. I quickly contacted coinbase which they said the funds were not retrievable. This is false. They have complete access to these wallets but they’re saving up this bag of victims in order to push a PR move in the future to bump their share price. They helped people before 2021 and now they don’t help anybody. Well, I don’t want to wait as I have taxes to pay on that money. Give me my money back. Please. You have no idea what you’ve done to me because of this. I used to be an avid crypto enthusiast but now I suffer from a form of PTSD I cannot send transactions now because I feel it is too risky. I will never use crypto again. Please give it back, pleaSe
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This app badly needs redesigned…

I like the idea of coinbase pro giving you the ability to see the candle wick style for the trade charts as well as the better trading fees that come with this side of the site. However, I often find the mobile app more of a nuisance to use than I should, and it really only works out well if your using it for entering orders and using the desktop site to watch the chart, because you absolutely can not do both feasibly, especially in fast-moving, high volume situations. For one the trade history ticker gets covered up by the clunky and overly large buy/sell pop up. The app also doesnt support scrubbing back and forth in time divisions. You are limited to a fixed window of the last 35 periods of time in each division. Lastly, this app devours battery charge. It is evident something highly resource consuming is going on during runtime in this app, possibly constantly polling the site for updates to the chart? My phone has gotten pretty hot from leaving this app on screen for extended amounts of time. This doesn’t happen outside of coinbase pro. Honestly the only reason I even still use it is because coinbase offers some cryptos not on binance at this time. If it weren’t for that, I would probably switch totally to them.
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Response from developer

Hi Comander fox, we appreciate you sharing your feedback on this. We're always looking to improve our product experience and we'll pass this to our team for further discussion.

I Wish I Could Give It Zero Stars!!!

Extremely unresponsive, primitive, outdated piece of useless app! I wish I could give it zero stars or even negative stars!!! The app is very unresponsive, every time you open it feels like your phone is rebooting!!!!! and everything you click on it, you must click multiple times to get it to actually respond!! and then there is the issue of functionality, the app is so outdated that you CANNOT EVEN SORT ANYTHING OR CREATE WATCHLISTS!!!! and they call it "COINBASE PRO"?!!!!! Compare this useless app with binance or kucoin to understand what "PRO" actually means!!! coinbase is by far the worst finance app I have ever used! they are dominating US market only because of lack of competition! is this free market or what?!! I hope one day binance and kucoin will be fully active in the US and then coinbase will understand what a pro app should look like! UPDATE: Once again, I'm writing and emphasizing what a piece of unresponsive junk this app is!!! Needless to mention that you cannot take your laptop with you all over the place and you need to be able to use the app, I have latest ios and still this app is so annoyingly unresponsive! Everything I click on, I have to wait or click a few times to get it to respond! I have binance, kucoin, trading view, yahoo finance and other apps on the same phone and none of them is like this. I wish I could give this app negative ten stars!!!
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Response from developer

Hi Sj-2020, this isn’t the experience we want you to have and we thank you for taking the time to share your feedback. We’ll be sure to share this information with our teams to help us to improve in the future.

Just Horrible. Who designed this?

This app on my iPhone is a cumbersome, poorly designed, buggy app.
I don’t know even where to start but let’s start with the most annoying thing..

* Slow and locks up: usually once you navigate to the Orders screen and do anything and return to Portfolio it locks up so bad that I constantly kill the app and relaunch. I can do this 3-4 times while changing an order. The Orders page just sits there with the spinner … just pathetically hanging.

* Search in Markets: often will not find a coin with a valid text string. I have to go out and back in a couple of times and then decides to find it. Buggy.

* Buy/Sell flow is ridiculous: Intuitively you would think that you would sell based on your Portfolio. Not here. You have to go to Markets, search for the coin, remembering the symbol, select it then buy/sell. Absurd. Makes some sense for buying, but why would you not sell or buy more from your Portfolio page like every other stock app in the world?

* Charts: In Markets you can look at coin charts but can’t go back far enough or select a zoom area. No way to get data sorts like top 10 volume etc. Very very basic.

Seriously have no idea how this app for over a 2 rating. It’s crap.
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CoinbasePro

I give you 5 stars, ONLY, because I get Bitcoin outta you. You have shorted me, and yourselves, many many times. Of course you are aware there are no people to call and get things worked out with. I understand the space is super busy, congested and we’re all trudging our way through life’s ups and downs, but this is supposedly automation going on here that should be without fail. With the conviction I have with Bitcoin, I just hope it turns out well like I’m believing cuz I’m pretty tired of getting the short end of things in my and my wife’s life, especially when we have done all the RIGHT things in 25 years of being financially responsible, only to be the ones continually punished for it. Thank you for the Bitcoin and getting by with your service to acquire it.
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Response from developer

Hi GitBit256, this sounds like something our support team can help you with. To resolve your issue, please contact Coinbase Support using this link: https://help.coinbase.com/en/contact-us

Unreliable, constantly freezes

I really wanted to like this platform since I started trading with Coinbase, but they clearly did not put the effort in… First of all the app constantly freezes for 5-8 seconds at a time, so unless you place your limit orders ahead of time you can’t rely on this app whatsoever for market buys. Also the only thing that makes this ā€œproā€ besides being able to place limit orders is the charts are candlesticks and show volume. While this is slightly more helpful it still doesn’t do much without an RSI and Stochastic to add to it, and even worse than that the charts only go up to 1 month which is useless for long-term trading… Lastly they removed all the nice features in Coinbase like a portfolio net value (I guess since it’s ā€œproā€ they expect you to add it up yourself even though the filled orders don’t show the purchase price which makes it impossible to do), the net change on your assets day-to-day, and the news and trade ratios because I guess ā€œproā€ traders don’t like to know breaking news and who’s buying/selling…. Pretty disappointed.
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Response from developer

Hi AGreenie, we're sorry to hear about the experience you had using the app and we appreciate the feedback on where we can make your experience better. We'll be sure to share this with our teams to help us improve in the future. Our top priority is providing you with a secure, trusted, and easy-to-use platform that remains financially compliant. We hope you give our app another shot as we’re always working to improve our product experience.

Saves u money

The fees are .005 percent so only half a percent for my boys that didn’t go to school compared to Coinbase .035 percent but it does have its problems like sometimes the app is down for weeks and I can’t login currently I can’t check my portfolio and it’s not like I got some old phone I got a 13 pro max so idk but the app has a lot of bugs Edit: as of rn I can’t log in on coinbase pro app it says wrong password it’s been doing this for over a week sometimes it works and it lets me log in then the next time I use the app I am logged out and it won’t let me log back in I have my password written down and I know I’m doing it correctly but this app is really bad and always breaking or down idk something is always wrong with this app so not to nice to see on a app we’re u might have a lot of money on
Another edit app got fixed for a little but app is broken again with same problem I enter in my password correct and after one correct attempt it tell me to many wrong attempts the computer works just fine but the app is always down for weeks at a time constantly idk why the problem keeps going away and coming back I’ve tried logging in on Wi-Fi and cellular I’ve tried everything it is 100 percent a the app if u don’t mind using the desktop to do your trades u should get this but if u need a app only for your phone or want a reliable app this ain’t for you trust me this app no bueno
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Response from developer

Hi there, we“re sorry to hear this. Try uninstalling and reinstalling the app. You can also visit this article for additional troubleshooting tips: https://help.coinbase.com/en/coinbase/other-topics/troubleshooting-and-tips/app-troubleshooting

Use

Pro has improved. Next nice to see if developers create a way to allow a dollar amount to be invested without specifying exact percent of coin. Ie allow to buy $1000 of Ether at a set limit amount. I want $1000 of Ether when price hits $ 3800 as example. So I do not have to compute what percent will this buy. I have been buying day . 2 ether at say $3900 so I need to be sure it will transact but I could leave some dollars on the table because I need to account for fee.
I hope this is clear what I mean. Thank you. I love the platform but I also I would like to look back at a chart that shows price over say 6 months. I go to anothe platform to see this.
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Uneven performance

The app is highly unresponsive, with loading times and page transitions taking up to minutes to switch, say from home to holdings to orders view. It also hangs and does not respond to touch for up to half minute or more. Meanwhile, the standard app has no such issues, and but for the lower fee structure which is advantageous to me, I would just use the less complex, more novice friendly version. We’re that version as bad as Pro, I would move to another platform, and also sell my positions in CoinBase stock, because this Pro experience indicates for less than stellar future returns on that. If CoinBase can’t get an app right versus its own product? Very concerned I may be on the wrong horse, and another may prove better to use and invest in.
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Honestly you can do much better

Listen everyone loves your app and I am with you on that. But this Coinbase pro should be for pros not this useless garbage. Please update the chart capabilities they are lacking. Make it so I can look at the chart and also be able to trade on the same page and book orders at the other page by swiping as you have it. Same thing with the book order page, the buy and sell capabilities should be on the same page without blocking the view.

Also, I would appreciate charts that I can move and make smaller/larger or longer/shorter using my fingers. That would make this truly pro. Even then there are more things you can add that pros usually should have access too but you know better LoL.

Pls do it.
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Good but definitely could improve…

I love the ability to have limit sell/buy. My main complaint is the cumbersome interface. Coinbase (non pro) shows you your portfolio. From your portfolio you can click on a coin and go see what is happening with it, and then make trades from that screen. Coinbase Pro takes you to a page where you see your past transactions and can only make trades. To see the chart and what your crypto is doing you have to go to the markets tab and search through all the crypto to find yours. Why would it not exactly match the way non-pro Coinbase works from the portfolio, showing the chart and movement on the screen after the portfolio and then allow you to trade or see orders/transactions from there? That would make sense to me. The app has most of what you want, it’s just not organized well at all-you almost have to have both open at the same time to save time. Make these changes please Coinbase!
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Response from developer

Hi Dano653, thank you so much for taking the time to share feature. Your feedback is valuable so we'll pass this to our team for further discussion.

Thousands on Hold Due To Technical Difficulties!

Coinbase Pro has delisted 2 Tokens called Gyen and Powerledger. They didn’t give any warning. They just took the tokens off the platform with thousands of people’s money in these tokens. I was one of them. They have suspended most people’s account so you can’t even withdraw to buy another token. The tokens on other exchanges have risen to all time highes, but Coinbase had scammed its clients by suspending the tokens in the middle of a massive DIP! So during the bullish run this weekend we had to watch portfolios rise 50% but can’t touch our own money because of this scamming technique! You’ll be better off on another exchange, especially if you want control over your own port fly and winnings! It’s been 3 days and they have yet to fix the problem. Just Run and never come back! It’s not worth it!
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Zero customer service - if you have a problem no support.

This app is mediocre for trading. Analytics are lacking, access can be difficult. If you have a problem, there is no customer support team. I’ve had login issues that took several days to resolve and never heard from a single actual person. This issue just resolved itself I guess.
Then came the GYEN and POWR debacle. Picture this, you spend hundreds of dollars on a crypto, then lose access to trading it due to an error in COINBASE software. It’s been 2 days now, and the crypto I bought is beginning to plummet and Coinbase is still not allowing any selling of it. Guess what, NO CUSTOMER SERVICE!!! Only a couple canned and very generic notes that give no eta.
If you want control of your money and to be able to trade for profit at your own discretion — go somewhere else. This app is the worst and I will be pulling my thousands of dollars out of it as soon as they give me access to it.
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