CoinJar User Reviews

Customer Experience

Positive experience34.9% of reviews
Neutral4.5% of reviews
Negative experience60.6% of reviews

~ Based on 312 written reviews from the US App Store.

What users say

Is CoinJar Safe?

CoinJar: Buy Bitcoin & Crypto appears mostly safe based on user ratings. AppsHunter Safety Score for CoinJar is 80/100.

This assessment is based on 129 user ratings, with an App Store average of 4.1/5.

Safety Analysis

76.7% of ratings point to a safe experience
1.6% of ratings suggest some concerns
21.7% of ratings point to a risky experience

~ Based on 129 App Store ratings for CoinJar.

Is CoinJar Legit?

CoinJar: Buy Bitcoin & Crypto appears legitimate, with a few gaps. AppsHunter Legitimacy Score for CoinJar is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Shyte

DO NOT USE THIS TO BUY CRYPTO! THEY HOLD ONTO ANYTHING YOU PURCHASE FOR 1 WEEK

Rodger Davies

Unable to transfer to bank account

Disappointed

Avoid CoinJar if you value access to your own money. They can suddenly block your account and then demand you explain why you’re depositing money into your own crypto wallet. Imagine having to justify buying cryptocurrency on a cryptocurrency platform. Completely defeats the purpose and makes the whole experience frustrating and unreliable.
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App won’t open since the “update”

I used this app for 4 years with no issues. Then the last month it won’t open 99% off the time, even after an update from the App Store. No issues prior to the changes that were made to the app - looks like yet another unneeded app update that has made the app worse rather than better.

No support

You have to submit a ticket as there’s no live chat or phone number.

They placed an incoming transaction on hold and told me to prove that my funds aren’t from a source of money laundering.

I submitted documents as requested and there’s been no communication from them since. I can’t contact anyone directly to request the release of my funds.

I no longer trust CoinJar and will be using Coinspot from now on.
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Atrocious UI Update

Was this UI literally designed by AI slop?? Please revert ASAP!! It takes me twice as long to do the exact same task in the new BLOATED UI. Full of AI slop everywhere.

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So complicated to use always making you do such unnecessary stuff just to withdraw money

Feed Back

Fast Efficient Platform Serves Me Well.

Avoid CoinJar

Support and communication poor. Transactions are deliberately delayed. I’d probably just go to one of the big exchanges.

Functionality

Cluttered navigation, the app is trying to do too much on each page compared with other user friendly apps, you might be a saver or investor but they brand you as a trader - it’s gotten worse.

Something missing

Can’t find CoinJar card tile on Home Screen or anything that points to card activation or card management.

Love this AUS App

Great work CoinJar

Functionality

Cluttered navigation, the app is trying to do too much on each page compared with other user friendly apps

Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology expertise.

I need to share this in here so you won't lose your money cheaply to scam brokers. I invested about $487,504 on a binary option platform then I decided to withdraw after several weeks but the withdrawal wasn't successtul, then I tried to contact the platform via email and phone number, I didn't get a response from them that was when everything started looking weird. Some weeks later I got a mail from them insisting I should invest more money if l want to withdraw my money which I rejected, and! never hear from them again that was when I knew I had been scammed. I was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web how Procyberhacksrecovery at gmail, com had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the scammer which I provided. The result was amazing I recovered all my stolen money back in hours I was so happy as ! never believe I could get my money back. Thanks to PROCYBERHACKSRECOVERY via gMail. Com you restore my happiness as I could see my funds in my wallet. Thank you.
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Don’t waist your time

Absolute Garbage

There are better options

This service was good for a long time but now has deteriorated in my opinion. All of a sudden they hold your transactions for review as they please and then respond with automated annoying emails that don’t help anyone

Annoying

Would not recommend

CoinJar is useless in most US states

Do you live in Florida, Texas, New York, Pennsylvania, or 26 other large US states? This app will COMPLETELY waste your time. Like most crypto platforms, CoinJar requires a LOT of highly sensitive information about yourself as part of identity verification (KYC) during onboarding if you plan to use advertised features such as their prepaid Mastercard, token swaps, bank transfers, or even simply RECEIVING crypto... but in 30 US states, successfully verifying your identity isn't even an option. They won't tell you that until AFTER you try, though.

If you don't live in one of the 20 states they actually support, CoinJar will wait until AFTER onboarding to inform you that identity verification isn't even available in your state. They'll happily collect all your data, and reward you for it by disabling nearly all the features in their app.

It's a HUGE red flag that CoinJar rolled out a highly incomplete identity verification platform in the US, as opposed to every other platform I've used that supports US citizens... not to mention that they only inform you of this AFTER you provide tons of personally identifiable information. It's unacceptable for a crypto exchange to pull this in 2026; complete amateur hour.

Developers, you should fully expect a steady stream of abysmal reviews for harvesting data from new users like this. Not ONCE is it mentioned that you support only 20 US states. Who does that??
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Really quick

Good

No 24/7 support

Needing to change my number and there’s no one available to help