Unusable app
The app crashes every time I try to add my chiller
Unreliable and terrible support
New issue: you can’t edit an existing schedule. Only add new ones. Support said they are working on bringing this feature back. This was a month ago. A month and not able to add an edit button.
The chiller works when it runs, but the scheduling is unreliable. It seems to depend on the phone instead of the unit, and I’ve had multiple days where the water wasn’t cold because it simply didn’t turn on.
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
The chiller works when it runs, but the scheduling is unreliable. It seems to depend on the phone instead of the unit, and I’ve had multiple days where the water wasn’t cold because it simply didn’t turn on.
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
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Response from developer
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced. Regarding the scheduling function, please make sure that your chiller stays powered on and maintains a stable internet connection. You can also check whether your scheduled settings have been saved in the schedule list. Once the schedule is successfully set, it works as a cloud-based timer — when the preset time arrives, the cloud sends a command to start your chiller. Our local tests have shown that the scheduling function works properly. We would really appreciate it if you could provide us with more details, as that would help us identify the root cause of the issue.
Unreliable and terrible support
The chiller works when it runs, but the scheduling is unreliable. It seems to depend on the phone instead of the unit, and I’ve had multiple days where the water wasn’t cold because it simply didn’t turn on.
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
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Below the bare minimum.
It works 25% of the time. The on/off and temperature control is good, but this app is mostly trash. I know the Coldture team, so if you’re reading this: YOU CAN DO BETTER!
App scheduling is broken
Unfortunately the scheduling to turn the cold plunge on and off with the app just doesn’t work and is very buggy. Unfortunate given that this is one of the main reasons I purchased this product. The company has said that they are going to fix it but haven’t made any updates despite saying they would 6+ months ago
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