Unusable app
Unreliable and terrible support
The chiller works when it runs, but the scheduling is unreliable. It seems to depend on the phone instead of the unit, and I’ve had multiple days where the water wasn’t cold because it simply didn’t turn on.
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
Response from developer
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced. Regarding the scheduling function, please make sure that your chiller stays powered on and maintains a stable internet connection. You can also check whether your scheduled settings have been saved in the schedule list. Once the schedule is successfully set, it works as a cloud-based timer — when the preset time arrives, the cloud sends a command to start your chiller. Our local tests have shown that the scheduling function works properly. We would really appreciate it if you could provide us with more details, as that would help us identify the root cause of the issue.
Unreliable and terrible support
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
Below the bare minimum.
App scheduling is broken
Why even offer the app
Response from developer
First of all, we sincerely apologize for the inconvenience caused by our app. To help resolve the issue as soon as possible, you can follow these steps to check: 1. Ensure the device is online: Please check whether your device has been connected to a stable Wi-Fi network and has maintained normal power supply without disconnection after setting the schedule. 2. Reset the schedule: If you have removed the device from the app and re-added it after setting the schedule, the previously set schedule will become invalid and needs to be reconfigured. 3. Check the schedule records: You can go to Profile -> Message Center -> Notice in the app to view system messages indicating whether the scheduled task was successfully started. Thank you for your patience and feedback. We hope your issue can be resolved smoothly. Wishing you a pleasant day!
One of the worst
Horrible - don’t buy!
They sent me defective parts and then I had to pay to have replacement parts sent out .
The app is terrible and doesn’t work either
Response from developer
We apologize for the poor experience. Could you please provide more detailed feedback about the issues you're encountering with the app?
A Not So Very Good App
It surprisingly has a schedule feature that, you guessed it, doesn’t work as described. I’ve set multiple timers for on and off, they never do anything but frustrate me.
Do not recommend. I only have it so I can use the one feature that works, intermittently, and that is to start and stop the chiller without having to manually do I on the chiller.
Hands down the most frustrating and poorly designed and supported app that I have possibly ever been required to use.
I’m open to provide more feedback if the design team is up for it.
Response from developer
Thank you so much for your feedback. First of all, I sincerely apologize for the trouble this has caused. We would really appreciate it if you could provide some more detailed information. Regarding the schedule feature, you can check whether it executed successfully by going to Profile -> Message Center -> Notice and viewing the message list. For the other issues you mentioned, would it be possible for you to provide a screen recording as feedback?
Frustrating.
Broken
Response from developer
First, sorry about the trouble! After you tap 'Done' when it says 'successfully added', it should take you back to the Home screen. If you don’t see your device there, it might be because of network issues at that moment. Try switching tabs to refresh the screen, or log out and back in. That should help."
Thanks for the updates
Doesn’t work at all
Awesome company, useless app
Like the app could be way more polished and slick.
Can’t even create an account
Doesn’t work
Response from developer
Fixed! Please update to the latest version. Sorry for the trouble, and thanks for your feedback. Let us know if you find any other issues!
Terrible app
Problems with App
(1) It doesn’t stay logged in. You have relogin with your username and password every time you use the app. Super annoying, but not a deal breaker.
(2) The whole reason I got this app was so I could configure auto-timed scheduling. I like doing my cold plunges in the morning, and setup the schedule to auto turn on during the night and get my plunge ready for the morning. It fails at this because the app is super glitchy and sporadically doesn’t work. It’s a 50/50 chance whether my plunge will be ready for me when I wake up. Lots of mornings that I have woken up, my plunge was not ready, and then I had to leave for work without plunging since it would be impossible to chill the water in time.
(3) Minor, but there are various little UI glitches and design flaws throughout the whole app. These don’t affect operation, but make it very clear you’re not dealing with a well-polished and well-tested app. Looks like a proof of concept beta.
All of this makes me upset when Coldture self-proclaim themselves as being the “best-of-the-best in the industry”, which this app certainly doesn’t reflect.
Good
Response from developer
We greatly cherish your encouragement; we understand that there is still much work to be done. We will continue to improve this app step by step in the future
