Disappointed
App bounces back and forth between offline and online, which makes it difficult to set a schedule. Disappointing considering the cost of the unit
Better than any Coffee
So I’ve had this product for about 8 months now and it works perfect. I was initially concerned as some chiller manufacturers get terrible reviews but I gotta say this thing is pretty plug and play. The filters work great, the temperature is always the way I set it and now I’m thinking about upgrading to the pro since I’ve really gotten into the routine first thing in the morning. I got the barrel tub and it’s a bit of an issue for Older folks to get in and out so I would recommend the tub if you’re less mobile. For me it’s not an issue and I prefer the barrel. But in terms of the chiller and app it works exactly as described.
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Best app ever
I use the Coldture chiller and Coldture sauna 4-5 days a week. For 2 years now! I’m so happy what is has done to my quality of life. I sleep better, feel more energized and calmer throughout my day. There products a so reliable and convenient for me to use everyday. Extremely happy
Love the product
Great functionality does what it needs to for convenience and remote access of the devices
Unusable app
The app crashes every time I try to add my chiller
Unreliable and terrible support
New issue: you can’t edit an existing schedule. Only add new ones. Support said they are working on bringing this feature back. This was a month ago. A month and not able to add an edit button.
The chiller works when it runs, but the scheduling is unreliable. It seems to depend on the phone instead of the unit, and I’ve had multiple days where the water wasn’t cold because it simply didn’t turn on.
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
The chiller works when it runs, but the scheduling is unreliable. It seems to depend on the phone instead of the unit, and I’ve had multiple days where the water wasn’t cold because it simply didn’t turn on.
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
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Unreliable and terrible support
The chiller works when it runs, but the scheduling is unreliable. It seems to depend on the phone instead of the unit, and I’ve had multiple days where the water wasn’t cold because it simply didn’t turn on.
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
Only way to make it work is running it 24/7, which defeats the purpose and increases your electric bill.
Customer service is just as bad. Slow responses and no clear answers. You end up chasing them for basic support.
Not worth it.
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Below the bare minimum.
It works 25% of the time. The on/off and temperature control is good, but this app is mostly trash. I know the Coldture team, so if you’re reading this: YOU CAN DO BETTER!
App scheduling is broken
Unfortunately the scheduling to turn the cold plunge on and off with the app just doesn’t work and is very buggy. Unfortunate given that this is one of the main reasons I purchased this product. The company has said that they are going to fix it but haven’t made any updates despite saying they would 6+ months ago
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Why even offer the app
I plunge in the morning and there’s no better way to derail your routine than to have this app fail you. Over and over and over. Have had this setup for almost two weeks and more than half the time I’ve woken up to the chiller powered off as it never received the scheduled command. Straight garbage. I’m left with two options - either keep it running 24/7 or return it. Leaning towards return as the cost of this setup will quickly surpass a more premium one with it constantly running.
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One of the worst
Quite possibly one of the worse apps I have used for what is supposed to be a high quality product. When I tried to reset my password the first time and it would not send me a link (100% confident I was using the correct password in the 1st place yet it would not work) the support center said it’s a known issue and to use a different email address and redo my account. That’s an unreal statement. Now, after using another email address, it’s doing the exact same thing. Basically, since you cannot stay logged in, you’ll need a new email/account everytime you try. Lol
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Horrible - don’t buy!
If they’ll fix things and make it right I’ll take this down but until then I want you to know it has been nothing but a hassle working with these people.
They sent me defective parts and then I had to pay to have replacement parts sent out .
The app is terrible and doesn’t work either
They sent me defective parts and then I had to pay to have replacement parts sent out .
The app is terrible and doesn’t work either
A Not So Very Good App
Besides the lack of support, the app barely functions. In order to see accurate temperatures, you have to quit the app then restart each and every time. It has an option to tell you how long it will take to heat up…it doesn’t work. Always shows zero hours.
It surprisingly has a schedule feature that, you guessed it, doesn’t work as described. I’ve set multiple timers for on and off, they never do anything but frustrate me.
Do not recommend. I only have it so I can use the one feature that works, intermittently, and that is to start and stop the chiller without having to manually do I on the chiller.
Hands down the most frustrating and poorly designed and supported app that I have possibly ever been required to use.
I’m open to provide more feedback if the design team is up for it.
It surprisingly has a schedule feature that, you guessed it, doesn’t work as described. I’ve set multiple timers for on and off, they never do anything but frustrate me.
Do not recommend. I only have it so I can use the one feature that works, intermittently, and that is to start and stop the chiller without having to manually do I on the chiller.
Hands down the most frustrating and poorly designed and supported app that I have possibly ever been required to use.
I’m open to provide more feedback if the design team is up for it.
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Frustrating.
I only loaded this app because I wanted to have it on a timer, as I plunge every morning and want it ready when I wake up. Multiple times it doesn’t turn on with the timer. Please resolve the timer issue because I do not have time to cold plunge in the morning if it hasn’t been running in advance.
Broken
I’m running the latest version of the app, and the latest iOS. It prompts me to scan for my device (Coldture pro). It finds it, and after a minute says “successfully added” then takes me back to the screen that says “add your device”. Endless loop. So frustrating.
Thanks for the updates
Seems like the Coldture team did a great job addressing the previous issues the app had. Thanks for listening to our feedback.
Doesn’t work at all
Connects to my tub then says unknown device and won’t do anything further.
Awesome company, useless app
The company and product is awesome. The app is useless. It always tells me temp ready in 0.0 hours. There is no elapsed time either, always reads zero. I have a scedule set but the tub just stays at that temperature regardless of me setting g a schedule. The dial to select temp is dumb….you can’t see where you are landing so it’s trial and error. Up and down arrow would be simpler and actually work. Feel
Like the app could be way more polished and slick.
Like the app could be way more polished and slick.
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Can’t even create an account
As per the title. Won’t let me set a password when going thru the account creation account. Thus can’t connect to my Coldture chiller. Useless.
Doesn’t work
Doesn’t even let you set up password. I have to go back and hold the screen so it doesn’t move forward. Finally got it to set up a password. Then wifi. Then what bluetooth allowing screen? This is probably the worst app.
