About to be decommissioned!
*Update: Even though we are getting point till decommission we can’t buy Amazon gift cards anymore! Very disappointing Colgate!
The Colgate Connect app will no longer be supported after Dec 11, 2026 and we then can’t access account/use accrued points. The main selling point and extra cost/value was in the app features otherwise we’d buy a much cheaper, dumb electric toothbrush. Really disappointing and undermines having trust in Colgate going forward. They have nerfed the software features needlessly over time and now killed it off. No doubt they’ll bring out a new replacement in the future to try and get people to buy it instead. No chance now Colgate.
The Colgate Connect app will no longer be supported after Dec 11, 2026 and we then can’t access account/use accrued points. The main selling point and extra cost/value was in the app features otherwise we’d buy a much cheaper, dumb electric toothbrush. Really disappointing and undermines having trust in Colgate going forward. They have nerfed the software features needlessly over time and now killed it off. No doubt they’ll bring out a new replacement in the future to try and get people to buy it instead. No chance now Colgate.
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Decommissioning
I just bought this brush FOR the app capability and now I’m being told it’s going??? I would have never bought the brush had I known! Colgate should keep the app, it’s literally why people have bought the product and is unfair to take away the thing making it almost double in price than a standard electric toothbrush!
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Superior
Perfect guide for young people
Retiring app
It's a pity Colgate are retiring this app in Dec.2026. It's not about the accrued points for me but rather, knowing that I'm brushing properly and being able to check the battery level.
Retiring a perfectly good App
We bought 3 of these for our family for the app, tells us when it needs charging, when I’m using too much pressure, how battery is left in the toothbrush. All about to go due to the App retiring, I spent $100 each on these toothbrushes to now be told the app is retiring. I want my money back!!!! I shall be writing to the nz consumer trading act, to find out what my rights are. I’m fuming!!! (I love the app, the toothbrush, but am so disappointed with Colgate….). I note, still being sold in NZ for $144!!!
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Retiring app December 2026
Spent +++ $$$ dollars on an AI toothbrush just to open it up download the app and be told they’re retiring the app in December 2026
Shame. It’s a great concept.
Shame. It’s a great concept.
Abandoning us
I don’t give straight up 1 star often, but Colgate is abandoning us hum toothbrush users, blithly retiring this app that allows one to keep tabs on when they last changed their brush head, need new batteries, or just the last time they brushed! (It contributes toothbrushing data directly to Apple health.) But Colgate has decided to pull the plug on us…because, I guess they’re cheap? It’s a cold move and definitely has me rethinking what this brand entails.
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App update
Love this app! Assist with teaching kids to brush their teeth, shame it’s being retired!!!! Just purchased out brushes for this feature, such a shame
Love it!
I appreciate the real time feedback on what I am doing well and where I need to improve. I also like that I can look back to see how well I brushed when I was not using the app.
About to be decommissioned!
Just got word that the Colgate Connect app will no longer be supported after Dec 11, 2026 and we then can’t access account/use accrued points. The main selling point and extra cost/value was in the app features otherwise we’d buy a much cheaper, dumb electric toothbrush. Really disappointing and undermines having trust in Colgate going forward. They have nerfed the software features needlessly over time and now killed it off. No doubt they’ll bring out a new replacement in the future to try and get people to buy it instead. No chance now Colgate.
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Great product
Fantastic sonic clean. Love the pulse series 2.
Was useful but now it’s broken
Used to be a great app for reminding me to brush and helping me get all my teeth clean. But since Sept 2025, the “push notifications” and “share data with Apple Health” functions appear to have broken and I can’t fix them, limiting usability.
5 Star
Wished I had this fantastic brush when I was younger
Colgate Toothbrush Connect
Good learning experience and reminder of when to brush your teeth
Problem with app
Ehen I brush my teeth, I have a problem with the brush recognizing that I am brushing my teeth on the inside of the lower left molars and on top of them. Everything else works fine.
Colgate is best
I love it!
Last time.
Strike three!!! You’re OUT!!!
This is mow the third and FINAL time I am contacting you about the app not counting my brushings!
It is bad enough there is NOTHING I would like on which to spend my points, but the app does NOT COUNT MY BRUSHINGS!!! It gets me angry enough that there is nothing on which to spend my points, but WORSE, is that the app does not register some of my brushings!!! Therefore, I am removing the app from my device!!! No longer will it be able to piss me off so greatly that I want to be rid of my Colgate brush!!! I am done with the app!!! P
Goodbye and good riddance!!!
Paul.
This is mow the third and FINAL time I am contacting you about the app not counting my brushings!
It is bad enough there is NOTHING I would like on which to spend my points, but the app does NOT COUNT MY BRUSHINGS!!! It gets me angry enough that there is nothing on which to spend my points, but WORSE, is that the app does not register some of my brushings!!! Therefore, I am removing the app from my device!!! No longer will it be able to piss me off so greatly that I want to be rid of my Colgate brush!!! I am done with the app!!! P
Goodbye and good riddance!!!
Paul.
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Great app
Please don’t sunset. Waiting for new smart toothbrush
i love this app
colgate has helped me get my teeth so much more healthier! definelty recommend
Bare bones 🦴
I used to enjoy this app — been using it since the release of the original E1 toothbrush (which I still use), and the ‘hum’ — but there have been so many bugs and features taken over the last couple of years. There used to be brushing games, a log of your flossing progress, and even get credit towards a brushing streak for brushing at least once a day (not the current two-a-day scenario). additionally, you used to get two points for brushing your teeth two days in a row; now – with the latest update – you have to brush your teeth five days in a row just to get the same two points! Extremely bass-ackwards.
Also, the store is store is almost completely empty… which completely defeats the purpose of brushing your teeth to get points for discounts on products (that now no longer exist). Even the website store is empty: no more e-toothbrushes, no brush head re-fills, the toothpaste I used to order is no longer available. Nothing. Plus, even if you log into your account on the website, the points you accumulate in the app aren’t even available. and, I just found out this week that the “hum” toothbrush battery only lasts two years (which is extremely disappointing), while my E1 toothbrush is still going strong.
The only thing that seemed to get better with this most recent update is syncing with Watch… which used to be pretty hit-or-miss. The app is supposed to sync with Watch, iPhone, and iPad (which is main reason I chose a Colgate e-brush over other brands), but still has a pretty hard time recognizing which device is nearby without the “are you still the owner of this device” error message.
Also, the store is store is almost completely empty… which completely defeats the purpose of brushing your teeth to get points for discounts on products (that now no longer exist). Even the website store is empty: no more e-toothbrushes, no brush head re-fills, the toothpaste I used to order is no longer available. Nothing. Plus, even if you log into your account on the website, the points you accumulate in the app aren’t even available. and, I just found out this week that the “hum” toothbrush battery only lasts two years (which is extremely disappointing), while my E1 toothbrush is still going strong.
The only thing that seemed to get better with this most recent update is syncing with Watch… which used to be pretty hit-or-miss. The app is supposed to sync with Watch, iPhone, and iPad (which is main reason I chose a Colgate e-brush over other brands), but still has a pretty hard time recognizing which device is nearby without the “are you still the owner of this device” error message.
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