Terrible Customer Service
Ordered a card and was sent the wrong one by the seller. When I tried to return/refund the item customer service sent me their Marketplace FAQ and washed their hands of me. Won’t be buying there again.
Customer support is a joke
So I downloaded this app, really liked it so I signed up for gold. I go to grab a few cards in a bundle and there’s an issue with the credits. So I try to pay for it without credits, no big deal. Well it glitched something in the system. The customer support agent “Jake” was so not helpful. Told me it was a tax info issue for my business, which I already had the information on the app but I put it in as requested. Then I created a new stripe account as requested. Still having the same issue. Mind you the issue wasn’t card declined, it was saying insufficient credit because the system was trying to using my free credits even when I turned them off. So then “Jake” instead of listening to my suggestion of there is an issue with the credit system, ChatGPT said this was the problem from the jump, suggested I didn’t have money on any of the 3 payment options I attempted to use on the app. Before he suggested it the second time, I ordered a card with just credits, then the system immediately let me order the order I originally had intended to order. That app, super cool, kinda wonky at times with the different parallels but with more usage I’m sure it’ll learn more. The people side of it obviously left a lot to be desired and I cancelled my gold immediately. I would love to revisit it in the future but thanks to “Jake” not at the moment.
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Customer Service and tracking is trash
The app itself isn’t bad. I enjoy the options to buy and sell and how easy it is to use. However, their tracking system is terrible. You may or may not get updates on where your package is, the tracking number may or may not appear in USPS system as an actual tracking number and sometimes you’ll have a package stay at the “origin” process and then it randomly shows up. And their customer service is absolutely TERRIBLE. They refuse to answer any questions or take any accountability for anything, and if you sell, know you take all the risk if your buyer asks for a refund because their order never arrived. And that in itself is tricky because Collx tracking system is so iffy, the buyer could have gotten the cards and just not marked it as delivered because the tracking system will show the order as “cancelled postage” or still sitting at origin scan. Collx will give you vague and general responses when you bring this to their attention and offer no real assistance. Collx would be amazing if they would fix their tracking issues and take accountability and protect the seller just as much as they protect the buyer.
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Terrible
App is terrible, doesn’t scan anything hardly ever
Good app
There are a lot of scammers
