Cards not in collection tab
Scanning all my cards, then explicitly stating and hitting the button to put into my collections, but they don’t show up
HKHuh hmmm kk
Game changer
Awesome way to sell unwanted bulk . Fast and easy
CCrews10
Infuriating Customer Service
I have been a paying Pro member on this platform for multiple years, and while most of my purchases have gone smoothly, my experiences with customer service have been consistently frustrating whenever an issue arises.
When making purchases on a platform of this size, encountering fraudulent sellers or counterfeit cards is an unfortunate reality. What matters is how the platform handles these situations and protects its customers. Unfortunately, resolving these issues has been an unnecessarily exhausting process. Despite supposedly having access to “priority” customer service as a Pro member, I have routinely faced delays spanning multiple days, with responses often limited to a single message per day at best. Resolving even straightforward issues becomes a drawn-out ordeal.
My experience dealing with one particular customer service representative, Tim, has been especially frustrating. Most recently, after a dispute involving counterfeit cards I received, the platform blocked my payment methods entirely. Despite being a paying member for multiple years and maintaining a strong positive rating, I was left unable to use the platform without what appeared to be any meaningful outreach, explanation, or attempt to investigate the underlying issue.
It is incredibly disappointing to be treated this way after years of paid membership and positive transaction history. Rather than feeling that my loyalty is valued or that I have access to better support as a Pro member, I feel penalized for raising a legitimate concern about the authenticity of items I purchased.
A premium membership should come with meaningful customer support, particularly when disputes involving potentially counterfeit products arise. Instead, my experience has been characterized by slow communication, frustrating interactions, and a lack of transparency. Based on these experiences, I find it difficult to justify continuing to pay for a membership that has failed to provide the level of service it advertises.
When making purchases on a platform of this size, encountering fraudulent sellers or counterfeit cards is an unfortunate reality. What matters is how the platform handles these situations and protects its customers. Unfortunately, resolving these issues has been an unnecessarily exhausting process. Despite supposedly having access to “priority” customer service as a Pro member, I have routinely faced delays spanning multiple days, with responses often limited to a single message per day at best. Resolving even straightforward issues becomes a drawn-out ordeal.
My experience dealing with one particular customer service representative, Tim, has been especially frustrating. Most recently, after a dispute involving counterfeit cards I received, the platform blocked my payment methods entirely. Despite being a paying member for multiple years and maintaining a strong positive rating, I was left unable to use the platform without what appeared to be any meaningful outreach, explanation, or attempt to investigate the underlying issue.
It is incredibly disappointing to be treated this way after years of paid membership and positive transaction history. Rather than feeling that my loyalty is valued or that I have access to better support as a Pro member, I feel penalized for raising a legitimate concern about the authenticity of items I purchased.
A premium membership should come with meaningful customer support, particularly when disputes involving potentially counterfeit products arise. Instead, my experience has been characterized by slow communication, frustrating interactions, and a lack of transparency. Based on these experiences, I find it difficult to justify continuing to pay for a membership that has failed to provide the level of service it advertises.
Show more
Aahawk45
Great for collections & buying
Tried a few different apps and settled on CollX. Great for tracking card collections, but my favorite thing is that with the Pro subscription you get monthly credits to buy cards- feels like my subscription pays for itself.
Ssarw2
Good app
This app is really good for card scanning and finding value, definitely recommended
CColin09@
