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Colsanitas

Colsanitas

by Organización Sanitas Internacional

501 ratings
85 reviews
🔧 Utilities
🏥 Medical
Free

Details

  • Released
  • Updated
  • September 20, 2013
  • August 20, 2026

Features

Developer

Organización Sanitas Internacional
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Colsanitas screenshot #8 for iPhone
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Reviews summary↘︎
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❓5 answered
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About

Manage your prepaid medicine services on the go. Pay bills, schedule appointments, request authorizations, and access medical directories. Update your profile and request documents easily.

✓Pay bills and make advance payments
✓Schedule, cancel, and reschedule appointments
✓Request and track medical service authorizations
✓Access medical directory with navigation
✓Purchase and manage vouchers
✓Activate travel insurance
✓Update personal and contact information
Show original description

What users say

Summarized from real user reviews of Colsanitas. Based on 501 reviews and a 4.7/5 average, it highlights the 10 positives and 44 negatives reviewers mention most about this Medical app.

Positive things

  • 🚀Fast and efficient processes
  • 👍Easy to use and handle
  • 👍Intuitive interface
  • 👍Agility in procedures
  • 👍Practical and convenient
  • 👍Excellent service
  • 👍Good application functionality
  • 👍Quick authorizations
  • 👍Flexible and fast attention
  • 👍Organised and easy to use

Negative things

  • 🐛Slow interface
  • 🐛Navigation not intuitive
  • 🐛Errors in purchasing multiple vouchers
  • 🐛UI errors
  • 🐛Navigation not friendly on iOS
  • 🐛Authorization delays (10-15 days)
  • 🐛Inconsistencies with internet connection errors
  • 🐛App fails too often
  • 🐛Cannot consult specialized exam results
  • 🐛No authorizations processed
  • 🐛Difficulties obtaining authorization for lab tests
  • 🐛Password validation issues (constant resets)
  • 🐛Delays and lack of empathy for children's medication authorization
  • 🐛App is not responsive
  • 🐛App does not adjust to screen size
  • 🐛Slow loading times
  • 🐛App crashes
  • 🐛Password reset is a nightmare
  • 🐛Confirmation code SMS delays
  • 🐛App requires frequent password changes
  • 🐛Payment with PSE fails
  • 🐛Internal errors when downloading invoices
  • 🐛Cannot schedule appointments (dentistry)
  • 🐛Internal error when selecting document type
  • 🐛App does not allow entering ID
  • 🐛App is slow and closes by itself
  • 🐛Cannot consult lab and image results
  • 🐛System is slow to open and requires code
  • 🐛App breaks constantly
  • 🐛Navigation is very poor
  • 🐛Cannot purchase vouchers
  • 🐛App does not allow inscription of cards for payment
  • 🐛Missing guard information
  • 🐛Platform does not adapt to phone size
  • 🐛App crashes on update
  • 🐛Cannot book appointments
  • 🐛Directory medical not updated
  • 🐛App does not open on iPhone X
  • 🐛New update crashes
  • 🐛Cannot purchase electronic vouchers
  • 🐛App is not functional
  • 🐛App does not allow to see medical directory
  • 🐛App does not open
  • 🐛App is unusable
See all reviews

What's New in Colsanitas

9.8.5

August 20, 2026

Tu app sigue evolucionando! Hemos optimizado la experiencia para que gestionar tus servicios sea más fácil, rápido y seguro. Además, incorporamos nuevas funcionalidades, mejoras en el inicio de sesión y ajustes que hacen la navegación más intuitiva y eficiente.

More

User reviews

Most RecentHighest RatedLowest Rated

App con oportunidades de mejora

Interfaz muy lenta y no es intuitiva, deben mejorarla
kl77kl77

Agilidad

Hace fácil y rápido realizar trámites desde donde uno se halle, sea desde la calle, el sitio de trabajo o la comodidad del hogar❤️
E-OportunoE-Oportuno

Funciona muy bien.

Me parece que podría mejorar si hubiera una confirmacion de que los documentos relacionados son los correctos.
495361495361

Facilidad y practicidad en deuda

La aplicación ha mejorado mucho pero le falta trabajar en un manejo más simple y efectivo. Es necesario revisar y hacer un análisis de user persona
JaMeS583JaMeS583

Error

Falla en la compra de más de un vale
jdagratonjdagraton
See 80 more reviews

Developer apps

EPS Sanitas
EPS Sanitas

by Organización Sanitas Internacional

🏥 Medical

(564)

Free
With Ads
Osipostales
Osipostales

by Compania de Medicina Prepagada Colsanitas SA

🎬 Entertainment
Free
See developer apps

User experience

🐞

Reported Bugs

72 issues

Fails when purchasing more than one voucher

Bug

Specialties are repeated and without cities

Bug

UI errors

Bug

Navigation not friendly on iOS

Bug

App shows no internet connection when there is

Bug

Cannot consult specialized exam results

Bug

No authorizations processed

Bug

Difficulties obtaining authorization for lab tests

Bug

Password validation issues (constant resets)

Bug

Delays and lack of empathy for children's medication authorization

Bug

App is not responsive

Bug

App does not adjust to screen size

Bug

Slow loading times

Bug

App crashes

Bug

Password reset is a nightmare

Bug

Confirmation code SMS delays

Bug

App requires frequent password changes

Bug

Payment with PSE fails

Bug

Internal errors when downloading invoices

Bug

Cannot schedule appointments (dentistry)

Bug

Internal error when selecting document type

Bug

App does not allow entering ID

Bug

App is slow and closes by itself

Bug

Cannot consult lab and image results

Bug

System is slow to open and requires code

Bug

App breaks constantly

Bug

Navigation is very poor

Bug

Cannot purchase vouchers

Bug

App does not allow inscription of cards for payment

Bug

Missing guard information

Bug

Platform does not adapt to phone size

Bug

App crashes on update

Bug

Cannot book appointments

Bug

Directory medical not updated

Bug

App does not open on iPhone X

Bug

New update crashes

Bug

Cannot purchase electronic vouchers

Bug

App is not functional

Bug

App does not allow to see medical directory

Bug

App does not open

Bug

App is unusable

Bug

Viewport is above the window during PSE transactions

Bug

App does not adjust to screen size, hiding options

Bug

Internal error when trying to download invoice

Bug

Internal error when trying to select document type before login

Bug

App is damaged after update

Bug

App crashes when searching without text

Bug

Directory search remains searching with keyboard deployed

Bug

App does not remember password

Bug

Voucher purchase works 1 out of 3 attempts

Bug

Medical directory search is not efficient

Bug

Pages are skipped when clicking 'next'

Bug

Cannot book appointments from directory

Bug

App crashes when trying to buy a voucher

Bug

Voucher purchase never works

Bug

Keyboard sometimes does not work on mobile web

Bug

App is slow and section for appointments does not work

Bug

Vouchers cannot be purchased

Bug

App does not allow inscription of cards for payment

Bug

Cannot see or purchase vouchers

Bug

Missing guard information

Bug

Platform does not adapt to phone size

Bug

App crashes on update

Bug

Cannot book appointments

Bug

Directory medical not updated

Bug

App does not open on iPhone X

Bug

New update crashes

Bug

Cannot purchase electronic vouchers

Bug

App is not functional

Bug

App does not allow to see medical directory

Bug

App does not open

Bug

App is unusable

Bug
✨

Requested Features

10 requests

Confirmation of correct documents

Feature

More simple and effective handling

Feature

User persona analysis

Feature

Ability to view/download medical history

Feature

QR code for voucher purchase in clinics

Feature

Dark mode

Feature

Face ID integration

Feature

Improved search and filtering in medical directory

Feature

Ability to book appointments directly from medical directory

Feature

Information on on-call services

Feature

FAQ

What can I do with the Colsanitas app?

The app allows users to manage their prepaid medicine services. You can pay bills, schedule and manage medical appointments, request authorizations for diagnostic or surgical services, access the medical directory, purchase vouchers, activate travel insurance, and update your personal information.

Is the Colsanitas app free to download and use?

Yes, the application is free to download and use for all registered users of Colsanitas or Medisanitas. There are no additional costs associated with downloading or accessing the services through the app.

What are the main features for managing appointments?

You can request new appointments with doctors from their network, cancel existing appointments if your plans change, and reschedule them to a more convenient time. The app also allows you to consult the medical directory to find doctors and view their locations.

How can I manage payments through the app?

The app provides comprehensive payment management features. You can make payments for your monthly bills, pay in advance, and handle payments for inclusions and new contracts. Additionally, you can view your payment history and manage your preferred payment methods.

Can I get medical authorizations through the app?

Yes, you can request authorizations for diagnostic or surgical medical services directly through the app. The app also allows you to check the status of each authorization request, keeping you informed about the process.