Best booking app for stylists!
I have had various booking software over the years. Comb is by far the best I’ve had. They are new and there are bugs and things to work out but I have never had a company make changes so fast. Everyone is requesting different features or additions to the software and it happens pretty quickly. I’ve not seen a platform as robust as this one unless you’re paying $100’s a month. So for an independent stylist, it is affordable AND customer service is on top of things. The vast amount of features & automations make my job easier so I can focus on working on clients vs all the admin. I highly recommend!
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The features we all need
Extremely impressed by all of the features and how easy they are to use. I was with another booking software since 2014, and was slightly intimidated by the idea of having to learn a whole new system. I hadn’t even taken advantage of the features I had (not easy to figure out) and didn’t even realize I would have to pay more to take advantage of other features when I wanted to make changes to my business. Comb has all of these features for one flat rate and I was able to figure out how to customize them to my business. It was also so much easier for my clients to book and manage appointments. No complex login, no trying to figure out what to tap to find their appointments. Text checkout so I don’t have to hand my phone over or be forced to buy a reader. Forms, waivers, customizable deposits and reminder messages, marketing, pre and post appointment instructions. These were the top ones not offered by the other software unless I paid more, but there are so many more it’s too many to list.
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ZERO customer service
There’s literally no way to get ahold of anyone. There’s a huge glitch and I’m not able to set up my account. I’m actively losing business as none of clients are able to book with me. I wish I could attach screen recordings to my review. There’s no customer support email or phone number. They offer a live chat but when you click on it, it says the link has expired.
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Customer service is no existent.
Don’t expect any response from the CEO Michael after you have paid for the year. He gave his email address and told me to email if I had any questions. I’m going to another software this week. This has great potential. This software is not ready.
I was shocked at the customer service
I am autistic and don’t often fit in with norms, and I explained that at my demo. I was so in love with the services the CEO explained - but after he went over 15 minutes, I politely excused myself and asked to communicate later & he seemed fine. after 4 hours of transferring data, I was ready to purchase the year and the CEO blocked me on all platforms. i’ve never felt so alone and discouraged from an app developer and I can’t imagine how they treated someone who might find a glitch. just so disappointing and distasteful. not what this community nor industry needs.
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