Worst mobile banking app
Response from developer
Dear User, we require more details to identify your issue and serve you better. Please send an email to digitalbanking@combank.net along with your contact number. An agent will contact you for support in this regard.
Worst experience for expects
Passcodes not working
Unable to login after 2FA
Simply shi t app
Not working anymore
Only the web service functional at the moment!
Service and user experience
Really disappointed the way your representatives handle calls not taking accountability and providing a solution. An OTP should be as simple as receiving from either your phone number or your email which you are registered to.
Specially given the fact that sometimes OTP are sent to the email first.
Best app compared to other banks in SL
Does not load on ios 15.8.5
UI experience
Response from developer
Dear User, Thank you for the interest shown. To enable Biometric Login, go to 'Profile' > 'Manage My Devices' > select the device and change 'Remember Me' setting according to your preference. If the issue persist after doing the changes, please contact us on +94112353596 or send an email to digitalbanking@combank.net along with your contact number. An agent will contact you for support. Further, suggested improvements has been forwarded to our developers team.
Bad UI
Pretty Basic and not very user friendly
- Transaction history is not shown properly.
- In transfers tab, user have to scroll to see all services while there’s plenty of empty space below.
- instead of using words “predefined” and “Templates” it makes more sense to use “Pay”/“Pay someone” and then directly list templates.
- no idea what beneficiaries tab do. No description or nothing there.
- iphone face is doesn’t work and errors out with “security error” popul. Always have to use pass code.
- successful logging sends a notification to the same phone. Not sure what’s the benefit. It’s just annoying.
Update:
I’ve tried to work out your suggestion. There was only PIN and User Only option. No option for biometrics. Also No description so I thought it’s User Only for biometrics. Now I need to enter password every time I log in. I think you guys should try out your own app first and how bad it is in terms of appearance and user friendliness. Down to 1 star.
OTP
Response from developer
Dear User, The reported slowness has been addressed by our technical teams. If you continue to experience delays in receiving the OTP, please feel free to contact us on +94112353596 or send an email to digitalbanking@combank.net along with your contact number. An agent will contact you for support. We sincerely regret any inconvenience caused in this regard.
No option to delete/ amendments
Response from developer
Dear user, thank you for the interest shown. ComBank Digital allows you to view and download Cyber Receipts for all your transactions within the app itself. To download Cyber Receipts, go to 'User' > 'Online Activity'. For more details and support, please contact 24x7 Digital Banking Help Desk on +94 11 2353596.
Not user friendly
App
Response from developer
Dear user, we require more details to identify your issue and serve you better. Please send an email to digitalbanking@combank.net along with your contact number. An agent will contact you for support in this regard.
Simply shi t app
Worst app
Response from developer
Dear user, we would like to know the exact issue you have faced with the service. Please send an email to digitalbanking@combank.net specifically mentioning your issues along with a contact number. An agent will support you.
