Worst mobile banking app
I use mobile bank accounts of around 8 banks in Sri Lanka, this is the worst. Features and absolutely minimum and they don’t grow. Worst of all is the login flow, app gets locked time to time even if you enter correct login credentials. Recorrect login flow is a mess, there is an option to rest it called “Having trouble logging in” which is absolute useless feature which is not working at most needed times or helpful to customers. It asks you to visit the branch. I’m not sure who designs these user experience flows and absolute rubbish is a modern digital era like this. Other bank apps are way ahead.
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Worst experience for expects
Terrible app experience for expats. Constantly forced to change passwords, endless OTPs for every action, and the app locks you out after a few failed attempts. There’s no proper online support either — you have to call a Sri Lankan number from overseas just to regain access. Very outdated and frustrating banking experience.
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Passcodes not working
Face ID, passcodes doesn’t work and when is apple pay gonna come?
Unable to login after 2FA
Extremely disappointed. Enabling 2FA has effectively locked me out of the app. It always triggers a 'wrong password' error making the app useless. I’m forced to use the web version.
Simply shi t app
This is worst app I ever seen. Who ever design the app does not have knowledge.
Not working anymore
App isn’t letting me logged in now.
Only the web service functional at the moment!
Only the web service functional at the moment!
Service and user experience
I have been using ComBank Digital for quite a while when I was in Sri Lanka. I have always found that this app was super convenient. But after I started to travel back-and-forth in and out of the country, this app has been glitchy. Must change your password every now and then, I understand the concern of security, but for an individual who travels away from Sri Lanka, ComBank representatives ask me to visit my branch is a bit unrealistic. Even to send some money if I don’t have a person I’m opted out from my own account.
Really disappointed the way your representatives handle calls not taking accountability and providing a solution. An OTP should be as simple as receiving from either your phone number or your email which you are registered to.
Specially given the fact that sometimes OTP are sent to the email first.
Really disappointed the way your representatives handle calls not taking accountability and providing a solution. An OTP should be as simple as receiving from either your phone number or your email which you are registered to.
Specially given the fact that sometimes OTP are sent to the email first.
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Best app compared to other banks in SL
I found this app is very user friendly and has lots of recent improvements. Now I can give four stars and a thumb up.
Does not load on ios 15.8.5
Tried installing the app several times and it tries to load. Then gives a message to update the app. But the app is updated!! Goes round in circles to give nothing but frustration.
UI experience
The design is outdated and lacks the robust intuitive UI offered by other Sri Lankan banks in 2025. Modernize the UI and integrate biometric security features to remain competitive
Bad UI
Please update or develop a user friendly UI
Pretty Basic and not very user friendly
Few issues I noticed
- Transaction history is not shown properly.
- In transfers tab, user have to scroll to see all services while there’s plenty of empty space below.
- instead of using words “predefined” and “Templates” it makes more sense to use “Pay”/“Pay someone” and then directly list templates.
- no idea what beneficiaries tab do. No description or nothing there.
- iphone face is doesn’t work and errors out with “security error” popul. Always have to use pass code.
- successful logging sends a notification to the same phone. Not sure what’s the benefit. It’s just annoying.
Update:
I’ve tried to work out your suggestion. There was only PIN and User Only option. No option for biometrics. Also No description so I thought it’s User Only for biometrics. Now I need to enter password every time I log in. I think you guys should try out your own app first and how bad it is in terms of appearance and user friendliness. Down to 1 star.
- Transaction history is not shown properly.
- In transfers tab, user have to scroll to see all services while there’s plenty of empty space below.
- instead of using words “predefined” and “Templates” it makes more sense to use “Pay”/“Pay someone” and then directly list templates.
- no idea what beneficiaries tab do. No description or nothing there.
- iphone face is doesn’t work and errors out with “security error” popul. Always have to use pass code.
- successful logging sends a notification to the same phone. Not sure what’s the benefit. It’s just annoying.
Update:
I’ve tried to work out your suggestion. There was only PIN and User Only option. No option for biometrics. Also No description so I thought it’s User Only for biometrics. Now I need to enter password every time I log in. I think you guys should try out your own app first and how bad it is in terms of appearance and user friendliness. Down to 1 star.
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OTP
Worst app ever. Most of the time you won’t get the OTP so you have to try again in another two three days. It’s not a good app to do urgent online transactions
No option to delete/ amendments
No option to delete/ amend a saved payee/ predefined account. Not a user friendly flat form is at all. Hence, it’s a disturbing interface
Not user friendly
Frequent updates have improved the app in some ways, but doing a simple transactions is crazy at times. Having to type the full bank name and branch for every transfer is annoying at times. Unless you save it, especially when other banking apps allow it with just one or two clicks. Hopefully, we get this feature.
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App
Horrible
Simply shi t app
This is worst app I ever seen. Who ever design the app does not have knowledge.
Worst app
This is worst app I ever seen. Who ever design the app does not have knowledge.
Response from developer
Dear user, we would like to know the exact issue you have faced with the service. Please send an email to digitalbanking@combank.net specifically mentioning your issues along with a contact number. An agent will support you.
Stuck on registering screen
Very bad app. I have been trying to get my device registered. Nothing works
Worst app ever I’ve ever used
No user friendly, for everything u need to provide PIN. For resetting password user name need to type username in uppercase also you need to enter PIN TO get temp password again need to enter that for change new password. Think you are out of country and trying to do that, IM GOING TO CHNAGE MY FUNDS TO SEYLAN. Which is more convenient.
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