Terrible software
This is possibly the most confusing and most badly designed iPhone app I have ever used. It feels like enterprise Windows software from the mid aughts. Startup and connection takes forever and it contains numerous bugs. If I could give it zero stars I would.
You may as well use the flashlight app
It will be equally effective at buzzing in people to your building. Didn’t work half the time and now, it doesn’t work 100% of the time! If your building is considering Comelit, just don’t.
Terrible
If I could give you one piece of advice it would be to use a different intercom. The app never ever works, it’s delayed, it’s outdated based on the model and the app. I’m not sure how this company has so many users because their intercoms are actual trash
Stopped working
About a few weeks ago the app suddenly stopped working and I am not able to send the lock release command. I’ve tried reconfiguring the app but it keeps tell me “impossible to send command”. I think you broke the app
Terrible System
I always the the device unavailable message, if it picks up on the phone call it automatically Makes the line busy and I am unable to access the app. I live in a condo building and have no choice but to have this service but it not only doesn’t make my life easier, it makes it significantly more difficult. I’ve had 3 techs come, we had a new receiver put in and still no help. I’d give it zero stars info could.
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Bad app
Used commercially in our apartment building. Works maybe half the time. Otherwise, does not connect. Constantly gives me notifications that i don’t have it registered, but then go into the app and have no option to remedy it, and then it works. If you are considering this software, let me save you the time, choose anyone else. Also one of their flagship products is called the ‘Master/Slave gateway’ like what????
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Garbage app
If I could rate this app a 0 I would. This app is cheap garbage and has been a disaster ever since my apartment complex switched over to it. I just know that they found the cheapest system possible.
It’s Not Just You - App Does Not Work!
As others have noted, the app does not update the camera view or the remote door unlock functions. It repeatedly shows “Device not registered” when trying to access the intercom camera or door unlock release from outside of the home WiFi network. (Not really helpful since when I am at home, I can just answer the intercom device and I don’t need the app in the first place!!!!!!) I do receive notifications/calls from the app when someone rings the buzzer; however, the app does not function to allow me to unlock the door. Extremely frustrating and we are in talks with our building to identify any other intercom buzzer/service provider that would be better than Comelit.
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0 Stars
I never write reviews. But it has to be known that this app/service is severely inconsistent and incompetent. The door lock screen'll time out randomly and sometimes won't even show at all even though someone is actively interacting with the intercom. I've deleted the app and redownloaded it several times and most recently, it has me walled at a "Configure Device" screen. So now I can't buzz people in at all. Comelit needs new software engineers or something idk.
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Horrible
I cant gain access to the device, it finds other devices vs my own and it doesn't give you a lot of option to do anything.
Doesn’t work
This app literally does not work
Worst decision my building made
My condo decided to install this system in the entire buildings. The app barely works, if someone rings and it goes through as a phone call pressing 9 does not work as they said it would. I am alerted the door bell was rang 20 minutes after the bell was rang. This was the worst decision they made. I have told people to just call me so I can physically open the door instead of dealing with this headache. The system was poorly made and I guess the condo paid for what they got. Cheap and faulty. I do not recommend.
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Response from developer
Hi ninnasz, I'm sorry to hear you are having difficulties with the app. I recommend contacting your property management as they program the codes for entry. To resolve your additional errors please reach out to our tech team through the following form (https://comelit.mailmnta.com/nl/comelit_page762.mn) or by email (tech@comelitusa.com). Thank you for your feedback, let's resolve this issue so you don't have to manually open the doors.
Worst app and service ever
Don’t understand why builders are putting this in new build homes. The service disconnects. You can’t gain access to your home. The app only functions for a week but then stops working not allowing you to let in deliveries or guests. Overall zero stars. Builders need to be aware that they are going to get a faulty system
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Never Consistent
This app does not work. A manual door entry button would be a lifesaver because the rings are wildly inconsistent.
What’s the point of an intercom if the app crashes every time I open it every month or so.
What’s the point of an intercom if the app crashes every time I open it every month or so.
Not user friendly
You can only access the camera and unlock the door when receiving a call. This app feels like it’s still in a beta stage.
Welcome to the 80s
This app belongs in a museum. It looks and feels like software designed behind the Iron Curtain in the 1980s: clunky, unintuitive, and unreliable. Frequent Wi-Fi disconnects make it even more frustrating. In 2026, a basic doorbell app should be seamless—not an exercise in nostalgia.
Not good at all
This product is the worst. It’s constantly not working. Great concept if they could get it to work consistently
Horrible app
App rarely works, can’t say enough negative things about it
Good place
Nice place to live
Doesn’t work
The last month I can’t use the app to get in my apartment everytime I try to open the door the app says “impossible to send command”
