App is buggy on mobile
UPDATE: the seemed to fix the mobile issue. So it’s working again.
I would recommend using the desktop version. It seems I’m not able to use the app on my phone anymore because when I start texting it freezes up.
I would recommend using the desktop version. It seems I’m not able to use the app on my phone anymore because when I start texting it freezes up.
Not working
I tried to put in my email SOOOO many times and it said “email or password incorrect” Even though I was putting in the correct information!! I even tried multiple accounts!!☹️☹️
Simplifies my life
Good app
Community does not value their customers
What an absolute NIGHTMARE it has been to deal with this unresponsive company. The small amount of interaction I have had with the people that represent this company has left me feeling unvalued, unimportant and frustrated. . And they charge a steep price to make sure you feel that way as their customer. STEER CLEAR of this business, there are far better services than community
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Very useful
Very useful
Video and photo features are bad, also cannot copy and paste without tripling the character number
Very expensive and limits of counts on character create the needs to send too many segments
Not worth it
This company is very difficult to work with. We attempted to cancel several times and were met with days / weeks between support emails and got pushed around until our “yearly renewal”. Now it is “our fault” and we are unable to cancel because the contract renewed again, so apparently we are stuck for another year.
There is no phone number to call and cancel, just email chains from people asking what they can do to help us get the most of out of the platform.
Unfortunately we were excited initially about this app but the company makes it painful.
There is no phone number to call and cancel, just email chains from people asking what they can do to help us get the most of out of the platform.
Unfortunately we were excited initially about this app but the company makes it painful.
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Use to be great now it’s terrible!
As you can see from all the latest reviews what started out GREAT how’s now become an OVERPRICED outdated texting platform with a bunch of UNNECESSARY features that give you to justify OVERCHARGING you.
Started out at a reasonable fixed rate with unlimited text to a HIGH monthly fee on top of paying PER TEXT!
This app is highway robbery! If they went back to their old business model and structure I’d give it 5 stars but the latest is not worth the 1 star I can only leave
Started out at a reasonable fixed rate with unlimited text to a HIGH monthly fee on top of paying PER TEXT!
This app is highway robbery! If they went back to their old business model and structure I’d give it 5 stars but the latest is not worth the 1 star I can only leave
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Not worth your money
I had Community App for three years and it was too basic. My own text messaging app on my phone does WAAAAAY MORE than the Community app. Also when I sent videos, it was like sending a video to someone’s flip phone. The quality was HORRID. EXTREMELY pixilated, blurry and poor quality videos.
I was paying $110/mo for their service. Then all of a sudden without warning they cut my service and said I had to register my number on some US Registry phone list (which cost extra money).
It took them FOREEEEEVVVVVVEEERRRR to get Dark Mode (over 3 yrs) to which I was finally done when they wanted more money.
It’s truly not worth it.
Also you don’t get to see your clients numbers or even keep their info. I had a coaching business and would have new people sign up for a daily positive text often (to my Community number) but I wouldn’t have access to their phone number. Which was kind of weird …
If you wanna waste $100/mo .. be my guest. But Community just ain’t it. PASS
I was paying $110/mo for their service. Then all of a sudden without warning they cut my service and said I had to register my number on some US Registry phone list (which cost extra money).
It took them FOREEEEEVVVVVVEEERRRR to get Dark Mode (over 3 yrs) to which I was finally done when they wanted more money.
It’s truly not worth it.
Also you don’t get to see your clients numbers or even keep their info. I had a coaching business and would have new people sign up for a daily positive text often (to my Community number) but I wouldn’t have access to their phone number. Which was kind of weird …
If you wanna waste $100/mo .. be my guest. But Community just ain’t it. PASS
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Thanks for making a great app useless on older phones
How is a service I pay $110/mo. for gonna brick the app for older iPhones? Y’all punish me for having a phone that cannot use the latest iOS? Ridiculous.
New Update Removed Key Feature
I have used this app for 2 years and the new update removed the ability to send messages to specific communities together. When I try to add multiple communities under the “filter” it removes all recipients.
I need the feature that allows me to select which specific communities I want to send a message to, not just “filter” the communities
I need the feature that allows me to select which specific communities I want to send a message to, not just “filter” the communities
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What’s happening
I had an acc and I can’t log in
Expensive For No Reason - Overpriced - Cheaper Alternatives
I have serious doubts about the longevity of this company. There are numerous other platforms available that offer either free or significantly cheaper options for customer engagement. In my experience, this app is excessively priced compared to its competitors. If I were the developer, I would explore options like offering the app for free with revenue generated from advertisements, or implementing a straightforward unlimited pricing plan, such as $25.00 per month or $240 per year for unlimited texts and community members. The current pricing model, which increases as your customer base grows, is unsustainable and drives users to seek alternatives. Several of my business contacts who initially joined have already begun migrating away from this service.
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Help
The App Store is not allowing me to update. Please advise. It pings back and forth from the community page with a message to go to the App Store to update but then doesn’t allow it.
What happened?!
This used to be one of my favorite ways to contact people and I have been a member for a couple years now! With this new update I now have multiple phones that I can’t use Community on because it says it requires 16 or higher… whatever that means! All I know is that now I can’t have my whole team responding to messages because several their phones will no longer work with this app! Can you please fix this?
UPDATE: I have updated to the latest operating system as suggested but unfortunately it still doesn’t work. I guess you can only use it on the newest iPhone which would be good for ppl to know before they purchase.
UPDATE: I have updated to the latest operating system as suggested but unfortunately it still doesn’t work. I guess you can only use it on the newest iPhone which would be good for ppl to know before they purchase.
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What happened?!
This used to be one of my favorite ways to contact people and I have been a member for a couple years now! With this new update I now have multiple phones that I can’t use Community on because it says it requires 16 or higher… whatever that means! All I know is that now I can’t have my whole team responding to messages because several their phones will no longer work with this app! Can you please fix this?
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Response from developer
Thanks for reaching out! This looks like you need to update your iOS operating system on your iPhone. On your device, please go to Settings > General > Software Update and make sure you are on the most recent Apple iOS operating system. Once your phone updates, please go back to the app store and update the Community app and everything should work as expected. Please email us at help@community.com if you still continue to have any issues.
Cost
really expensive and no free trials to see how it work. you need to pay hundreds in order to see how it works
Needs better login
Terrible because it won’t even let me login so I can’t see or do anything even when I re-download it it does the same exact thing.
Question
Quick question , why do you have a log in but not a sign up but I wanna see out this app works but I can’t if I can’t sign up.
[UPDATE…it’s worse]. Warning: To cancel you have to email them. But not responsive.
UPDATE: Dec 20th 2022. How do you select “negative” stars? They just charged my card again despite me trying to cancel for over a month! Be very careful with this company. It is impossible to cancel! They still did not cancel my account despite below how they pretend with their response below about how all I have to do is to email them (I did, several times). I guess for PR reasons they pretend to be responsive to these negative reviews. They aren’t.
OLD REVIEW IN NOV 2022. In 2022 this company is still making you email them to cancel your monthly payment…but then it takes them days/weeks to get back to you. Sorry but to not allow a user to cancel easily is a major transparency issue.
OLD REVIEW IN NOV 2022. In 2022 this company is still making you email them to cancel your monthly payment…but then it takes them days/weeks to get back to you. Sorry but to not allow a user to cancel easily is a major transparency issue.
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