Omits basic functionality to force customers into holding gift card balances
The app covers most of the things that you would expect like ordering ahead of time and rewards points. However, it won’t let you simply pay for your order with a credit card. It forces you to load up a Compass gift card balance in preset amounts, which leaves you perpetually with some remaining balance. There is no good faith reason for this. It is simply anti-customer behavior. I strongly suspect they do so in order to take the sum of those forced balances and use it as savings or investment capital to generate some return. Give us the option but don’t force our hand. I want to pay for my coffee straight up.
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So Great
Good bites, good times.
Do not use
App holds your money hostage with no way to spend it all and you can only reload in specific denominations - so they literally designed it to rip you off. Terrible way to do business.
$25 for latte
It auto loaded without my permission so I ended up paying $25 for a $5 latte. Not a user friendly app. Oh and it placed the order at a different location.
Double check your order location!
This app is just OK for a coffee shop. What makes it terrible is that it always defaults the last location that you ordered from and it doesn’t prompt you to ask check if that’s the right location. Even though I’m literally a block away from one location it let me lets me default to a different location. I have now ordered my coffee. I have now orders ahead to pick up at to the wrong location three times in a month. This never happens with Peet’s or Starbucks and is a major feature flaw
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No Balance tab
They’ve taken away the ability to see what your balance is for some reason. It’s important to bring this feature back ASAP
Enough with the reloads
Allow to pay by card per transaction without reloads like every other coffee app and maybe people would use it
Best coffee app!!
Makes my morning so much better. I pre-order and pick up on my way into work! It’s the best. I love the sugar free vanilla because it’s monk fruit sugar!
Reload only
Couple of things: reload only ($25), reward program is surprisingly unrewarding, and there’s only one out of five times that my order is actually prepared by the store.
Hilariously Slow App
I was able to walk to compass coffee before the app managed to load and log me in.
Guesthouse
Andrea is great and provides great service with love. She assist me with my order and I enjoy purchasing my coffee and danish.
Horrible App & Owner
This app is almost as bad as the owner of Compass Coffee. I do not recommend ever spending money at Compass Coffee, including on the app.
Great coffee, great app.
I go to Compass quite often and have come to really like this app, especially since they added the ability to add value, pay with the app at the counter and get rewards & free value back. Small businesses rock!
Auto-Reload Prevents Use
I want to use the app, but the fact that it’s a $25 reload (or any reload at all) to make a purchase is kind of insane. Especially when I can just use Apple Pay on any other app. I don’t even want to go because it’s so annoying and I can just walk to another shop a block away.
Not very good for viewing history and refunds
Not a very good app. I’m currently in dispute with this huge company over a cup of coffee. Money was not refunded to my card after they were unable to complete a purchase. There’s no way for me to check transactions that include wallet balance, and I don’t see anywhere that a refund was added to my account. I don’t want to give them another $25 reload until this can be resolved.
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Half baked
If you buy gift cards at the store or online you can’t load them into the app. App only works if you load money directly onto it. Money loaded on the app can’t be used in the stores. App money for mobile orders only. They should connect both systems.
Can’t add gift cards to app
It would be really great if I could add value from a gift card to my app to use towards advanced orders and earn rewards.
It also frustrates me that I like their coffee. The company has some pretty shady labor practices (busting their employees’ attempt to unionize by diluting the hours of long-time employees). The current workforce is bloated and doesn’t know what they’re doing behind the counter. That’s not on the workers, that’s on Compass.
It also frustrates me that I like their coffee. The company has some pretty shady labor practices (busting their employees’ attempt to unionize by diluting the hours of long-time employees). The current workforce is bloated and doesn’t know what they’re doing behind the counter. That’s not on the workers, that’s on Compass.
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Deceptive App from Union Busters
Downloaded the app after receiving a promotional email, was about to checkout and then noticed that the app required a minimum balance of $25! No option to just pay with credit card. A clear ploy for Compass to keep your money regardless of if you use it but at such a high price point (options are $25, $50, $100) this is a ridiculous. Good coffee but terrible app. Compass Coffee United
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Terrible App
Been trying to order from the app for the past 2 days and I keep getting an error message.
Love compass coffee, but this app needs work!
I am a huge fan of compass coffee!
I’ve been using this app to pre-order my drinks, but the last 3 drinks I ordered through the app, two orders are still “in progress” status and one is in “scheduled”. (From September)
I’ve been using this app to pre-order my drinks, but the last 3 drinks I ordered through the app, two orders are still “in progress” status and one is in “scheduled”. (From September)
