Omits basic functionality to force customers into holding gift card balances
The app covers most of the things that you would expect like ordering ahead of time and rewards points. However, it won’t let you simply pay for your order with a credit card. It forces you to load up a Compass gift card balance in preset amounts, which leaves you perpetually with some remaining balance. There is no good faith reason for this. It is simply anti-customer behavior. I strongly suspect they do so in order to take the sum of those forced balances and use it as savings or investment capital to generate some return. Give us the option but don’t force our hand. I want to pay for my coffee straight up.
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So Great
Good bites, good times.
Do not use
App holds your money hostage with no way to spend it all and you can only reload in specific denominations - so they literally designed it to rip you off. Terrible way to do business.
$25 for latte
It auto loaded without my permission so I ended up paying $25 for a $5 latte. Not a user friendly app. Oh and it placed the order at a different location.
Double check your order location!
This app is just OK for a coffee shop. What makes it terrible is that it always defaults the last location that you ordered from and it doesn’t prompt you to ask check if that’s the right location. Even though I’m literally a block away from one location it let me lets me default to a different location. I have now ordered my coffee. I have now orders ahead to pick up at to the wrong location three times in a month. This never happens with Peet’s or Starbucks and is a major feature flaw
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