Clunky
Not a great app. UI is clunky and loading is slow. Need to pay $15 if you want an ID on a new phone. Frankly ridiculous
Awful
Very easy to accidentally delete app when they send pop up ads. Each time it costs me another $25
Finicky deletion
The app works well and is convenient once you customize your settings. The irritating issue is that it frequently asks if you want to delete the app. It is so touchy that placing your phone in your pocket with the app open may result in deletion of the app. This is troublesome if you have to pay the facility you use it at each time they have to re-register you.
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Menu function
I hate that the menu scrolls from the side. I have deleted my credentials three times because I have inadvertently slid the menu on . Please make the menu scroll from the top like every other app on the market .
Easy to learn
This was my first time using the Conekt system, and after talking with a rep, it was very easy to implement credentials and adjust the readers.
Bad functioning
It always it takes for ever that this open the gate. Frustrating, it also doesn't sync to your car button
Money Grab
Ridiculous that everytime you get a new phone or accidentally click delete account, you have to pay $25 to activate all over again.
Needs a Feature Upgrade & Watch App
This app is satisfactory but could be more effective if it had a watch app & a bit better user interface with nicer layouts & animations.
Also, adding a feature that allows this app to run in Wallet would be great too. I do realize that’s an NFC vs BT thing, but there’s got to be a way. Searching for this app when walking up to the door is annoying & having it more easily accessible would be a game changer. Also, the privacy policy needs to further clarify the limitations of data collection in regard to location services when granting “Always” to the location permissions.
Otherwise, it works as designed.
Solid B+
Also, adding a feature that allows this app to run in Wallet would be great too. I do realize that’s an NFC vs BT thing, but there’s got to be a way. Searching for this app when walking up to the door is annoying & having it more easily accessible would be a game changer. Also, the privacy policy needs to further clarify the limitations of data collection in regard to location services when granting “Always” to the location permissions.
Otherwise, it works as designed.
Solid B+
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Pool access
Easiest entrance to pool!
Conekt
Keeps asking me to unlock the app and doesnt keep me logged in
App keeps going to Dynamic Island on iPhone
App keeps staying open in Dynamic Island on iPhone, I have to force quit the app to remove it. Not sure why. I have Location set to Only When Using and Touchless Activation set to No. Please fix.
Unreliable and punitive pricing
The App does not work most of the time. And the company will charge you/your-HOA when you have to change phones. Terrible company and app to deal with.
Needs Watch support
Please add watch!
Can be finicky, doesn’t always open the door. Have to restart sometimes
Can be finicky, doesn’t always open the door. Have to restart sometimes
How to complete enrollment?
There’s not enough characters on the fob to add when enrolling. Where are supposed to get that information from?
Terrible
Slow to open the door. If you get of your house often it starts to get really annoying. Also sometimes the timer doesn’t start when you open the app, and you have to reload it. So it takes me 5 to 15 second to open door. At this point they should have just gone regular metal keys to open the door.
Remaining issues…
Credentials are remembered after updating, but auto-unlock still doesn’t work. Please test your app before pushing out updates!
Disappointing
This whole system is pretty amateur with no sign of improving. Having no watch/wallet functionality is pretty ridiculous, but the worst part is that the credential they charge you for cannot be transferred to a new phone, so if you do regular device upgrades you have to buy a new license every time.
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Apple Watch and wallet PLEASE!!!
Please add Apple Watch and Apple wallet PLEASE!!!
Poorly developed app
Set it up and it’ll work, aside from the realities of building access being tied to something that you can easily break or run out of battery. The real issue is due to the developers failing to understand their customers. I got a new phone and enrolled the reinstalled app, my credential was still in the app. It just didn’t work, I was locked out of the office today. Our credentials manager said this always happens with new phones and Farpointe does not respond to requests for help. To resolve this you have to register a whole new credential, which costs money. And guess what…there is no way to delete a credential from the app! If you add the new, paid-for credential you’ll have the old useless one confusing and cluttering your wallet. Get the bright idea to delete and reinstall the app, and then reload the credential? Welp it only works one time, so you’re locked out again and need a reissue again. Any app with a credential update process that requires deleting and reinstalling the app in a specific, irreversible sequence barely deserves one star.
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Apple Watch
Please do un update for apple watch and this app would be perfect!
