Huge Improvement!
I left a poor review related to your previous updates, so I aim to be fair. Your latest update is a HUGE improvement. Card sync is more efficient and Auto-Open happens in an acceptable time frame. BLE range appears to be improved as well.
Recent update restored functionality back to normal
Recent update restored functionality back to normal. Thanks
Update is a DOWNGRADE.
100% agree with previous review about syncing. Immediately after the update, my card was stuck in “syncing”. I had to delete the card and get a new one $$$. The update also degraded the auto-open feature, it’s now slower than ever! Also BLE range is reduced yes, I know range is set at reader, I have it at max, and now I still have to be within inches where it used to unlock 10 feet away.
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Pathetic
This is one of the most illogical and nonsensical apps imaginable. I barely works, it’s incredibly slow and I have no idea what its creators were trying to accomplish - but they failed.
Here’s a hint: your app needs to unlock the door. Quickly. Without fuss and without draining the battery.
Here’s a hint: your app needs to unlock the door. Quickly. Without fuss and without draining the battery.
New version is awful
The app used to work perfectly, this new version doesn’t connect the first time it tries then forces you to wait while it syncs. Roll it back or get these issues fixed.
Trash new update.
How is your upgrade actually a downgrade? The old version was so much better. Please bring back what worked‼️
Created by people that don’t use the app
This app has never been great, but the latest update, my god. Every single time you try to use it needs to “sync” something. Newsflash, there’s usually not good signal in elevators !!! So now I enter the elevator and I need to wait 30 seconds or a minute in order to be able to press my floor. In that time the elevator already moved and probably moved past my floor. This is terrible. Do better.
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App is Completely Unusable After Update
The newly updated app needs 30-60 seconds to “sync” each and every time before I’m able to use my stored credential for door access. I get syncing one time, but each and every time is a pain. It’s more of a pain when trying to gain access to a door out in the rain. Before the update, the credential never needed to sync. I won’t be using this app anymore until this bug, and I say bug because there is no way this can be a feature, is resolved in a future update.
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Latest update causing issues
App was working fine until this latest update. It has to sync and then it says done when I hold it to the door but it doesn’t unlock. It does eventually work but takes way too long so now I’m carrying my keys again. Please correct this asap.
App updates are awful
Stays in a constant state of “syncing”. I end up standing outside my building for 5 minutes waiting for it to become Bluetooth ready. Same problem in elevator. Not sure what you guys did but this insufferable. Was fine before this “update”
Please fix!!!!
After this last update it takes forever!! Now it’s a two step process; it needs to load first, then wait for it to sync and with several error syncing messages in between. Please fix!!!!
Update is horrible
The app has always taken 10-15 seconds, but now minutes or not at all. Every employee is having trouble getting in. A message pops up stating: “credential use is temporarily blocked while syncing.” Please resolve!
Why fix something that wasn’t broken?
Used to work immediately. Now always needs to sync after opening the app and after clicking use. Asinine change
Update broke app
Please fix the constant syncing. I’m not sure what is even syncing because it’s not like the credential gets backed up to the cloud. It’s one-time use per device.
Latest update
Latest app update removed my credentials and locked me out of my garage
Don’t Update
New update does not work. Fails to unlock then needs to sync on 2nd attempt, 3rd attempt opens the door.
Last update
Go back to prior version. This one sucks
UI Color
The new UI color is terrible and difficult to see.
Last update has caused issues
Not sure what happened but since the last update that changed the app icon the app no longer works on the first try. It recognizes it and the nothing happens, then if I try to click it against it says that I can’t while it’s synching or something. That takes a bit of time so I’m just waiting there pressing the button to activate it again for a while. Then it eventually lets me and works. So there’s some kind of bug. Please fix it!!
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Sep 2026 Update Issues
This app worked perfectly from Dec 2025 through August 2026. An update in early September 2026 has created issues which impede function.
