Useless
Can’t do a thing with the app because the smart connect is useless. I am now on my second one and the battery life has degraded to only two hours and I can’t get the battery replaced.
Loosing connection
After awhile the sound goes in and out.
And sounds like the sound is coming out of a big pipe “hollow”
And sounds like the sound is coming out of a big pipe “hollow”
Useless
This is a hopeless app. My hearing aids were much better before this awful Bluetooth ‘upgrade’. Hope to get rid of these soon and go back to my old system!
Too many issues
Squeals too much when using app,
switches modes unnecessarily on its own, quits working too frequently and have to delete and reinstall to work.
Etc, etc, etc. Very nice when it works right.
switches modes unnecessarily on its own, quits working too frequently and have to delete and reinstall to work.
Etc, etc, etc. Very nice when it works right.
Awesome!
I have had this for 5 yrs! It is Great! I purchased mine with my
TRAX 42 CIC....at Costco...
TRAX 42 CIC....at Costco...
Hard to connect
Continues to be troublesome, a real failure.
Troublesome!
This app was recommended for my new Signia Connect S+ aids and the Smart Connect (Easy Tek) streamer. It seems to connect and work 50% of the time, and when it doesn’t the message “ this app is not suitable for iPhone” appears.
After persevering for weeks, I’ve switched back to the older Signia EasyTek app using Manual set-up and this appears much better!
After persevering for weeks, I’ve switched back to the older Signia EasyTek app using Manual set-up and this appears much better!
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Streaming mode
I use it a lot every day for audiobooks
There is definitely an issue in that after leaving streaming(turning off an audio book for example) it does not revert always to automatic mode , but stops in streaming mode and the hewing aid is then very muted
This is very annoying as then need to go thru the whole demo mode scenario to switch streaming mode off so that I can get my hearing aid to work normally
There is definitely an issue in that after leaving streaming(turning off an audio book for example) it does not revert always to automatic mode , but stops in streaming mode and the hewing aid is then very muted
This is very annoying as then need to go thru the whole demo mode scenario to switch streaming mode off so that I can get my hearing aid to work normally
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Smart Connect
I have had my hearing aids for 4 going on 5 years. ($7500.00) later and 4 or 5 Smart Connect devices I am exploring other options. I’m deaf without the HA and I really need the device for phone calls. Last time it was under warranty and the company still charged me. Anyone have any other devices they would recommend??
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Jmanfeld
Poor interface. Difficult to navigate.
Why?
This app looked good at the beginning, but after a couple of months of use it’s flaws were readily apparent. As a systems designer and programmer for the past 40 years, it is obvious that the developers of this app stopped early with their support. Or was it dictated by the hearing aid manufacturer? Hearing aids last a long time, just like computers, cars, and people. Stopping support after a few years speaks volumes. The hearing aids will last longer than this attempt at what could have been an outstanding app.
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No one cares!
For over three years people have been complaining about this app. No one seems to listen or care. I expect better from Costco.
Connect
Whenever I try to change app mode on phone, it crashes, tried to fix with app software help, they gave up!!!!!!!
When connecting with a TV transmitter, it never remembers to reconnect and the connector(&me) have to almost touch before it streams, very poor support.
When connecting with a TV transmitter, it never remembers to reconnect and the connector(&me) have to almost touch before it streams, very poor support.
Great concept-poorly designed
Works well when it works. Too many bugs with beeps and quirks all day long. Too easily disconnected from phone/aids. Drives me crazy.
iPhone compatibility
Looks like it hasn’t been upgraded in a long time. Doesn’t work well with my iPhone 7+. Worked much better with my 6+.
Doesn’t work
Keeps locking up and force quitting when I touch the settings.
Quiet volume
I find this unit can only be heard in a quiet room, so not very useful. I am going to check with my audio-logist..
Stop the beep
Will drop connection all the time and the only way to connect is in Bluetooth app on phone. Also annoying beep drive me nuts every time my m phone does something For god sakes allow us to turn off the beep Not sure why it dies it so often why at all. Should only beep when a push a button on the neck piece
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App, or Smart Connect Device??
There literally hasn’t been one day during the three years I have had the “Smart Connect” that I haven’t had at least one issue, usually several issues. I don’t know if the App is responsible, or if the problems are with the Smart Connect device itself, but there are numerous and regular problems. 1) sometimes it locks into “Streaming Audio” mode, sucking the life out of the device battery and phone battery; 2) many times each day the device and the phone become disconnected, sometimes reconnecting spontaneously, other times requiring manual reconnection; 3) sometimes it will disconnect from one hearing instrument, even though that instrument is working just fine. This combination of App and device are not at all ready for prime time.
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G8TKeaper
2019-09-07 If I Could Rate this App a “0” I would BUT Apple Will Not you to Rate an App They Put Up as A “ZERO” . . . This 1 deserves it !!! No Communication, No Replys, No NOTHING from the Developer. . . .
2019-03-12 - How Do You Like That, "THEY" will Not let me sen ZERO Stars . . . .NO, On Second Thought, This Company Does Not Even Deserve 1 ( one ) ⭐️ ( It is called a Star ), . . .are Lucky ( NOT ) I gave it ZERO (0) ⭐️ ( star ) . . . . The Only thing the have to do now is M A K E I T W O R K, other than that, This App is a Complete Z E R O, on a Good Day ❗️❗️❗️
IF it starts to work, then that is good. . . keeping it working is problematical on a GOOD day! One has to continually, ‘check back in,’ to the application to see if it is still working, if it is Great, chances are IT ISN’T. Since this is the ‘only’ app that connects to my hearing aides, I find that to be a BIG Problem!
2018-10-04 YOU STILL HAVE NOT FIXED THIS PROGRAM
This application is critically necessary for those of us who use the linked hearing aides along with the TV transmitter! THIS application is a Disaster on a Good Day! Volume control is NON-Existant! REDESIGN the Whole Thing . . . THEN and ONLY put it back on the market . . .
UDATE:
2017-05-24 Still NO Change in product capability on my end, and
. . . I have NEVER been more disappointed in a product in my life . . . sent emails to Co. . . . and '...they will get back to me...'
2017-08-14 STILL NO CHANGE ❗️ Product still Not workin correctly . . .
2018-08-26 . . . This Product is Still a ‘thought process’ jokingly believing it is a ‘viable’, ‘functioning’, ‘commerical’ “product” . . . again, just a ‘dream state’. . .
2019-03-12 - How Do You Like That, "THEY" will Not let me sen ZERO Stars . . . .NO, On Second Thought, This Company Does Not Even Deserve 1 ( one ) ⭐️ ( It is called a Star ), . . .are Lucky ( NOT ) I gave it ZERO (0) ⭐️ ( star ) . . . . The Only thing the have to do now is M A K E I T W O R K, other than that, This App is a Complete Z E R O, on a Good Day ❗️❗️❗️
IF it starts to work, then that is good. . . keeping it working is problematical on a GOOD day! One has to continually, ‘check back in,’ to the application to see if it is still working, if it is Great, chances are IT ISN’T. Since this is the ‘only’ app that connects to my hearing aides, I find that to be a BIG Problem!
2018-10-04 YOU STILL HAVE NOT FIXED THIS PROGRAM
This application is critically necessary for those of us who use the linked hearing aides along with the TV transmitter! THIS application is a Disaster on a Good Day! Volume control is NON-Existant! REDESIGN the Whole Thing . . . THEN and ONLY put it back on the market . . .
UDATE:
2017-05-24 Still NO Change in product capability on my end, and
. . . I have NEVER been more disappointed in a product in my life . . . sent emails to Co. . . . and '...they will get back to me...'
2017-08-14 STILL NO CHANGE ❗️ Product still Not workin correctly . . .
2018-08-26 . . . This Product is Still a ‘thought process’ jokingly believing it is a ‘viable’, ‘functioning’, ‘commerical’ “product” . . . again, just a ‘dream state’. . .
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