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Connexx Smart Connect

Connexx Smart Connect

by Sivantos Pte. Ltd.

162 ratings
69 reviews
🏥 Medical

Archived App (Last seen on 29 Sep 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
December 4, 2014
Updated
January 18, 2017

Developer

Sivantos Pte. Ltd.
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Connexx Smart Connect screenshot #1 for iPhone
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About

This app transforms your mobile device into a control center for hearing aids and streaming accessories. Easily manage audio sources, adjust hearing aid settings like microphone focus and volume, and monitor battery status discreetly.

✓Control hearing aid microphone focus
✓Quickly connect audio sources
✓Display hearing aid battery status
✓Change hearing programs
✓Adjust volume discreetly
✓Balance bass & treble
Show original description

What users say about Connexx Smart Connect

Reviews of Connexx Smart Connect are mostly negative: the Medical app is rated 2.4/5 from 162 App Store ratings. What users like most: great for controlling hearing aids, handy for answering phone. Top complaints: frequent disconnections, poor Bluetooth stability. Summarized from real user reviews.

Positive things

  • 👍Great for controlling hearing aids
  • 👍Handy for answering phone
  • 👍Useful for streaming audio
  • 👍Good value compared to others
  • 👍Can adjust volume and tone
  • 👍Directional sound control is nice
  • 👍Microphone transmitter works well

Negative things

  • 🐛Frequent disconnections
  • 🐛Poor Bluetooth stability
  • 🐛App crashes often
  • 🐛Sound quality issues
  • 🐛Difficult to connect
  • 🐛Battery life problems
  • 🐛Not reliable
  • 🐛Annoying beeps and noises
  • 🐛App not suitable for iPhone messages
  • 🐛Volume issues
  • 🐛Reverts settings
  • 🐛Hollow sound quality
  • 🐛Stops working frequently
  • 🐛Hard to navigate
  • 🐛Support is lacking
  • 🐛Demo mode is confusing
  • 🐛Streaming mode issues
  • 🐛Muted hearing aid sound
  • 🐛Inconsistent performance
  • 🐛Long wait times for appointments
  • 🐛Updates are infrequent
  • 🐛Poor user interface
  • 🐛Design flaws
  • 🐛Device fails quickly
  • 🐛Volume control non-existent
  • 🐛App is primitive
  • 🐛Notifications are too loud
  • 🐛Not intuitive
See all reviews

What's New in Connexx Smart Connect

2.30.0

January 18, 2017

This app has been updated by Apple to display the Apple Watch app icon. • Microphone-pattern adjustment incorporated in the stand alone mode • General bug fixing and improvements Feedback: apps@sivantos.com

More

User reviews

Most RecentHighest RatedLowest Rated

Useless

Can’t do a thing with the app because the smart connect is useless. I am now on my second one and the battery life has degraded to only two hours and I can’t get the battery replaced.
Nncdeaf

Loosing connection

After awhile the sound goes in and out.
And sounds like the sound is coming out of a big pipe “hollow”
HHeinzW57

Useless

This is a hopeless app. My hearing aids were much better before this awful Bluetooth ‘upgrade’. Hope to get rid of these soon and go back to my old system!
KKAF155

Too many issues

Squeals too much when using app,
switches modes unnecessarily on its own, quits working too frequently and have to delete and reinstall to work.
Etc, etc, etc. Very nice when it works right.
K2Kid Knee 2

Awesome!

I have had this for 5 yrs! It is Great! I purchased mine with my
TRAX 42 CIC....at Costco...
Rrxtn41
See 64 more reviews

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User experience

🐞

Reported Bugs

59 issues

Smart connect is useless

Bug

Battery life degrades quickly

Bug

Sound goes in and out

Bug

Hollow sound quality

Bug

App switches modes unnecessarily

Bug

App quits working frequently

Bug

Hard to connect

Bug

App is not suitable for iPhone

Bug

Does not revert to automatic mode after streaming

Bug

Hearing aid is muted after streaming

Bug

App crashes when changing mode

Bug

Does not remember to reconnect with TV transmitter

Bug

Too many bugs with beeps and quirks

Bug

Easily disconnected from phone/aids

Bug

Does not work well with iPhone 7+

Bug

Locks up and force quits when touching settings

Bug

Quiet volume

Bug

Drops connection frequently

Bug

Annoying beep every time phone does something

Bug

Locks into 'Streaming Audio' mode

Bug

Device and phone disconnect frequently

Bug

Disconnects from one hearing instrument

Bug

Volume control is non-existent

Bug

App crashes

Bug

Settings do not stay

Bug

Constantly gets stuck on streaming

Bug

Does not detect hearing aids on phone

Bug

Will not transition to car Bluetooth

Bug

Demo mode is confusing

Bug

Flips to music on its own accord

Bug

Disconnected and requires time to reset

Bug

Cuts off after a few minutes

Bug

No indication of failure

Bug

Inconsistent, unreliable

Bug

Constantly change mode to Audio Streaming

Bug

No one can hear speaking during calls

Bug

Constant beeping and sound changes

Bug

Won't stay connected

Bug

Won't reconnect without restarting

Bug

Difficult to connect with Smart Connect device and hearing aids

Bug

Dumps all programs

Bug

Connected to only one hearing aid

Bug

Skipping for desired settings

Bug

No way to mute noises for typing, notifications

Bug

Hearing aid battery strength indicators don't work

Bug

Terrible sound quality for music/movies

Bug

Delay in GPS directions

Bug

Whistle and backfeed to a howl

Bug

Chewing food sound is overwhelming

Bug

No adjustment can be made

Bug

Error screen saying hearing aids aren't connected

Bug

Beeps in both ears but still error message

Bug

Takes multiple attempts to connect

Bug

Hangs on phone after a call

Bug

Loses connection frequently

Bug

Cannot find hearing aids after disconnection

Bug

Loses Bluetooth connection repeatedly

Bug

App tells user they are connected but not controlling devices

Bug

Error messages indicating device is not connected when it is

Bug
✨

Requested Features

12 requests

Individual volume control for hearing aids

Feature

Ability to save settings into programs

Feature

Equalizer-like adjustments

Feature

Mute noises for typing/notifications

Feature

Auto connect to phone without lanyard

Feature

Turn off audible notifications

Feature

Adjustable volume for notifications

Feature

Whisper program/level in own language

Feature

Select full suite of programs

Feature

Control hearing aid settings without audiologist

Feature

Adjust volume between left and right hearing aid

Feature

Functions available in Automatic mode in other modes

Feature

FAQ

What does the Connexx Smart Connect app do?

The Connexx Smart Connect app turns your mobile device into a control center for compatible hearing aids and the Smart Connect streaming accessory. It allows you to manage audio sources, adjust hearing aid settings like microphone focus and volume, and check battery status.

What are the key features of the Connexx Smart Connect app?

Key features include manually controlling the focus direction of hearing aid microphones, easily connecting audio sources, displaying battery status for hearing aids and Smart Connect, changing hearing programs, adjusting volume discreetly, and balancing bass and treble for sound quality.

Is the Connexx Smart Connect app free to use?

Yes, the Connexx Smart Connect app is free to download and use. The description does not mention any in-app purchases or subscription fees.

What devices is the Connexx Smart Connect app compatible with?

The app is compatible with specific iPhone, iPod touch, and iPad models running iOS 8.1 or higher. It is also only compatible with the latest generation of Rexton 6c & 4c and Audio Service G4 & G3 hearing aids, and requires the Smart Connect streaming accessory for full functionality.

How is this app intended to be used?

The app is intended as a tool for patients to adjust convenience functions of their hearing aids. These adjustments are made within a framework provided by a hearing health specialist, such as an ENT doctor, audiologist, or acoustician.