App Keeps Closing
Just upgraded the iPhone to 14 Pro Max. Now, if I use larger text, as I have been using on my old iPhone for years, when I open the menu on EasyTek, the app shuts down. Only way that I have found to correct this is to reduce the size of the text. Otherwise it immediately shuts down and I have to open and reconnect. Bad hearing and bad reading eyesight are facts of life. That’s why we have options on things like phones. It would be good if the EasyTek software worked with iPhone options. It always did but now it doesn’t. Not good at all.
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Old App never updated and forgotten by Silvantos
With all the newer models available Silvantos has forgotten that there are users with older hearing aids still using the easy tek and needing support for older products. With the newer models of hearing aids the older models get ignored.
Behavior varies
For some periods the app does everything it’s supposed to do without difficulty. Other times it causes the right hearing aid to repeatedly restart. I know it’s the app by process of elimination. When it is good, it would rate 5 stars. When it is bad, it rates no stars.
Satisfied
I am using my easyTek since 2017 and I am satisfied with it but not fully due to some problem encountered. During call receiving, sometimes it disconnect itself from the hearing aid. Sometimes it is connected but you can’t hear the call from the caller. I hope there will be a way to solve this problem. Thank you
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Real pain
Spends more time disconnected than connected. Says it can’t find hearing aids when less than 12” away. Have replaced Easytek and smart connect several times with no improvement. Maybe if Siemens would actually test the units being sent back instead of just sending a new unit with the same problems they might be able to figure out what the problems are and fix them. :(
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