Scrolling reloads page
In the Account page, I scroll down to view the list of claims, but within a second of the action I am at the top of the page, almost like a reload was triggered. I scrolled down a 1/4 inch at a time and got about 10 claims down, but then it reloaded the page and I was back at the top again. So I cannot view almost all claims. If this is updated, I will change my rating.
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Check never came.
Took them 3 months to figure out my check was never received after calling multiple times and telling them to void the check and reissue.
$UMR is the worst health savings account to deal with
Items listed as covered do not process at the store. Inconvenient to have to submit for reimbursement. Also having to submit medical office copay receipts is inconvenient as well
Medical prescription
Works great, reimburses great just a little bit of slow pain
Quick and easy
Super easy to file claims and you get reimbursed within a reasonable time.
App review
The app is great but takes a long time to load receipts
Receipt?!
They will fight you for prof of purchase as it was their money and they always say “if the IRS audit you and you don’t have proof of purchase you’ll might get in trouble”.
Great app!!
Awesome faster
The app is bad. Every month or so it forces me to change my login info.
The app is 1 of the worst apps I’m forced to use in my daily life. Constantly being forced to change my password and very little information is given as to why claims are not paid, which happens often because UMR does no leg work on their own. Then you have call customer service which defeats the utility of the app.
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Not easy
Needs a very long password. Wants to chahe password often. Hard process to submit receipts.
$UMR is the worst health savings account to deal with
Items listed as covered do not process at the store. Inconvenient to have to submit for reimbursement. Also having to submit medical office copay receipts is inconvenient as well
Doesn’t work
Can’t access account from app
Quick and easy
Super easy to file claims and you get reimbursed within a reasonable time.
Useless
I have a UMR account, I access it through the app, but accessing the consumer account has always been through my UMR account or the UMR app. I thought this would be nice to access the consumer account directly, but it cannot find my account, will not accept my login. I downloaded it and promptly deleted it. UMR should make the consumer accounts easier to access. Since there’s one pool of funds that all our family claims are paid from, all independent account holders should be able to access to submit claim substantiation docs. Because the consumer accounts can only be accessed through the primary users account that person is responsible for all claims. Makes it tough when I’m working all the time. Thanks UMR for making it easy for families to work together.
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Getting better
It’s getting better, though, I wish I could fix a claim or at least deny it within the app when I make an error. Calling customer service is not convenient.
$UMR is the worst health savings account to deal with
Items listed as covered do not process at the store. Inconvenient to have to submit for reimbursement. Also having to submit medical office copay receipts is inconvenient as well
The app is bad. Every month or so it forces me to change my login info.
The app is 1 of the worst apps I’m forced to use in my daily life. Constantly being forced to change my password and very little information is given as to why claims are not paid, which happens often because UMR does no leg work on their own. Then you have call customer service which defeats the utility of the app.
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App Broken
iOS 26 appears to have broken the App. It’s not very good to begin with but now it’s useless.
So frustrating
Practically impossible to resolve FSA denials on the app
Uploading multiple receipts practically crashes the app
Finding documentation on what is denied and why is hidden from users
It’s as though big insurance wants members to get frustrated and give up so they can keep our money without helping human beings
Uploading multiple receipts practically crashes the app
Finding documentation on what is denied and why is hidden from users
It’s as though big insurance wants members to get frustrated and give up so they can keep our money without helping human beings
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Quick and easy
Super easy to file claims and you get reimbursed within a reasonable time.
