Contacts Journal CRM User Reviews

Customer Experience

Positive experience90.5% of reviews
Neutral3.3% of reviews
Negative experience6.2% of reviews

~ Based on 611 written reviews from the US App Store.

What users say

Is Contacts Journal CRM Safe?

Contacts Journal CRM appears safe based on user ratings. AppsHunter Safety Score for Contacts Journal CRM is 94/100.

This assessment is based on 2,400 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.8% of ratings point to a safe experience
2.0% of ratings suggest some concerns
3.2% of ratings point to a risky experience

~ Based on 2,400 App Store ratings for Contacts Journal CRM.

Is Contacts Journal CRM Legit?

Contacts Journal CRM appears to be a legitimate app. AppsHunter Legitimacy Score for Contacts Journal CRM is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great tool!

Love this app for recording/tracking.

Over All Awesomeness

Quick And easy even I can do it!

Good app

12/12/2019 Keep track of my clients logs. Great! One problem only startup too slow if you have password enable.

12/7/2022 lots of improvement. Great work.

Great program

I really enjoy using Contacts Journal. It’s the best I've found for mobile CRM, use it all day every day; also great support.

Top App zur Verwaltung der Kundenkontakte

Verwende die app täglich um meine kundengespräche festzuhalten. Sehr professionell! Was ich sehr schätze: die App wird fortlaufend weiter entwickelt und für Stammkunden wird nicht zwingend ein Abonnement verlangt

Great App

I’ve been using it for 5 years and it’s such a good organizational app! It’s fantastic- one of the best CRMs honestly!

Happy Customer

I've been using CJournal now for over a year. Love it!! I use it for my business. It's easy to add names and track all communications with them. I set up reminders to follow up with them and to contact them on their birthdays. With the recent upgrade to the iCloud, syncing my phone with my iPad is seamless. Overall great program to track and follow up with customers.
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Sales

Great tracking

Extensive crm

Could do with ongoing improvement on regular basis

Great CRM for sales

Update:Still the best in 2026.
I love the new look for 2024. Still my go to app. I’ve been using this for over 10 years and I use it throughout the day. I love that it’s a one time charge for unlimited access, and the updates keep coming! Support has been great when I’ve had issues or questions. I needed something to be my memory when I make calls and visits. It automatically date and time stamps entries so I can look back and say “when was that?” Everything is searchable - contacts, logs, to-dos. And everything can be easily exported for reporting. Love the map showing where the contacts are nearby. And now they have added archiving - this is a great feature! Contacts from previous jobs can be archived, but not lost. I resisted spending the money at first, but I’m so glad I did!
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Obsessed

Absolutely adore this app. My only criticism is that you aren’t able to log income for each client. You can add a single dollar amount, but no way to track multiple sales for the same client.

Use this app all the time!

It is feature-rich and has taken me a while to learn. Still probably not using all the features but I depend on it and it’s got everything I need. Haven’t seen anything that compares.

Definitely worth it .

The app works perfectly for the type of sales i do , I only wish it had a desktop version .

Great help

Very functional lots of features easy to use. The hard part is remembering to use it.

Great CRM for sales

Update:Still the best in 2026.
I love the new look for 2024. Still my go to app. I’ve been using this for over 10 years and I use it throughout the day. I love that it’s a one time charge for unlimited access, and the updates keep coming! Support has been great when I’ve had issues or questions. I needed something to be my memory when I make calls and visits. It automatically date and time stamps entries so I can look back and say “when was that?” Everything is searchable - contacts, logs, to-dos. And everything can be easily exported for reporting. Love the map showing where the contacts are nearby. And now they have added archiving - this is a great feature! Contacts from previous jobs can be archived, but not lost. I resisted spending the money at first, but I’m so glad I did!
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WTH!

I was using this app for years and loved it. The new upgrade must come with a glitch, it created 700 of the same person and then when I merged them it merged about 1000 contacts into one. I can’t text anyone, find anyone. I emailed and support and have not heard back. I’m on my phone all day for work, if this can’t be reversed I’ve lost so much time. Please help fix it.
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Critical feature lack but functional

Only allows selection of calls from one place , it’s only switchable in the settings .
Can only use WhatsApp or regular calls which isn’t how reality works . Functional otherwise.
Also annoying upsell of lifetime at least it’s still being updated.

Very versatile

More pin colors would be beneficial

Very good

⭐️⭐️⭐️⭐️💫Five star

The best CRM for how I actually work and maintain relationships

As an executive I have spent a lot of time, energy, and money evaluating multiple personal CRM products and Contacts Journal is the one that consistently lives on all my devices.

The reason is simple: everything else wanted to be a sales pipeline. I don’t need dashboards or deal stages. As an executive I need to know who I called, what we talked about, and one genuine thing about the person before I pick up the phone again. Contacts Journal does exactly that and nothing more, which is the whole point.

What I value most: the data is mine and lives on my device, it’s a one-time purchase instead of another monthly bill, tags and custom fields let me shape it to my business, and the Shortcuts support means I can log a call by talking to Siri. The Mac and iOS apps are consistent, and the developer answers email personally and honestly — including telling me straight when something isn’t possible.

Four years in and still my daily reference before every meeting.
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