Unreliable
Twice booked the load on this platform and twice load was cancelled without any reason.
Frustrating experience—forced location tracking and MIA support
If you're looking at the Convoy app expecting a seamless, broker-free way to manage loads, you might want to lower your expectations. What started out as an innovative concept for owner-operators and carriers has turned into a massive headache.
First off, the rates being pushed through the app have dropped significantly, often failing to cover basic operating costs like rising fuel prices and maintenance. Instead of helping drivers maximize efficiency, it feels like a race to the bottom with automated pricing that completely ignores current market realities.
To make matters worse, the app now forces you to hand over continuous location access just to open it up and check the platform. Treating professional drivers with this level of surveillance fatigue—demanding constant GPS permissions right out of the gate—crosses a serious privacy line when you're just trying to look at the board.
Add in the fact that trying to get help when something actually goes wrong is nearly impossible, and it becomes a dealbreaker. If you run into a detention issue, a facility delay, or a sudden app glitch while out on the road, forget about getting a prompt or helpful response from customer support. You're left dealing with automated loops and dead ends while your clock keeps ticking.
Between the razor-thin margins, invasive access demands, and absolute lack of reliable human support when you need it most, using this app feels more like a gamble than a reliable business tool. Save yourself the stress and look elsewhere for consistent freight.
First off, the rates being pushed through the app have dropped significantly, often failing to cover basic operating costs like rising fuel prices and maintenance. Instead of helping drivers maximize efficiency, it feels like a race to the bottom with automated pricing that completely ignores current market realities.
To make matters worse, the app now forces you to hand over continuous location access just to open it up and check the platform. Treating professional drivers with this level of surveillance fatigue—demanding constant GPS permissions right out of the gate—crosses a serious privacy line when you're just trying to look at the board.
Add in the fact that trying to get help when something actually goes wrong is nearly impossible, and it becomes a dealbreaker. If you run into a detention issue, a facility delay, or a sudden app glitch while out on the road, forget about getting a prompt or helpful response from customer support. You're left dealing with automated loops and dead ends while your clock keeps ticking.
Between the razor-thin margins, invasive access demands, and absolute lack of reliable human support when you need it most, using this app feels more like a gamble than a reliable business tool. Save yourself the stress and look elsewhere for consistent freight.
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If it ain’t broke fix it til it is
We used to get Rate Cons via email as soon as you booked a load and now someone very special at Convoy has decided to remove that feature and your only option is to just view the rate confirmation in the convoy app - without the option to print or save it. Only a very, very special person would take a perfectly working system and mess it up for no reason. What’s truly amazing is that ‘said person’ is getting paid to do it.
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Worst
They will cut your money with crazy
Most annoying app
Too many check up emails, texts, and calls. Flock freight specifically. They’ll email you all threateningly to send BOL and seal photos BEFORE YOU EVEN PICK UP. And even worse they hide the PO# until you’re at the location that the driver has to deal with in the app instead of having it already available and VISIBLE on-hand prior to pick up
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Stay away
These companies are nothing but a joke. Don’t download it!!
Worst rates on the industry
It was a pleasure working for Flexport until DAT bought them out. Now, they deny you the supposedly "hassle-free" detention pay—even when everything is fully documented, you’ve made the necessary calls to report the situation, and you’ve stamped the hours on the BOLs. I’ve watched them go downhill little by little, to the point where drivers don’t even bother looking their way anymore. It’s a multi-million-dollar company, yet all they want to pay is pennies. It’s a complete lack of respect for this industry. Let them go deliver the cargo themselves, because as far as I’m concerned, I’m deleting this garbage app.
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RIP “Hassle Free” Detention
Ever since Flexport sold the Convoy Platform to DAT, getting detention pay has become nearly impossible—like pulling teeth.
What used to be promoted as “hassle-free” detention is now routinely denied by DAT, even when carriers meet every requirement. Common excuses include false claims that:
• The carrier left early
• The carrier didn’t arrive on time
• The carrier failed to log in/out times (when they clearly did)
Even manual detention requests get rejected despite solid proof like timestamps and BOL documentation.
At this point, why not just remove the automatic detention feature entirely? You’re going to deny it anyway, regardless of compliance.
And for the love of God, stop calling it “hassle-free”—it’s anything but.
This experience has made the app far less reliable for carriers who depend on fair compensation for wait times. It’s a far cry from the change and difference that Dan Lewis and Grant Goodale set out to change in the trucking industry. Some “dawn of a new future” this turned out to be 😒
What used to be promoted as “hassle-free” detention is now routinely denied by DAT, even when carriers meet every requirement. Common excuses include false claims that:
• The carrier left early
• The carrier didn’t arrive on time
• The carrier failed to log in/out times (when they clearly did)
Even manual detention requests get rejected despite solid proof like timestamps and BOL documentation.
At this point, why not just remove the automatic detention feature entirely? You’re going to deny it anyway, regardless of compliance.
And for the love of God, stop calling it “hassle-free”—it’s anything but.
This experience has made the app far less reliable for carriers who depend on fair compensation for wait times. It’s a far cry from the change and difference that Dan Lewis and Grant Goodale set out to change in the trucking industry. Some “dawn of a new future” this turned out to be 😒
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THEY DONT DO BOXTRUCKS
LTL is a very big part of the freight industry and yall harassed me to get set up just to not support my equipment. AI must’ve made this app.
Grayson/owner
Well comeback
Asked to join
I was sent an email to join and immediately let down when told it doesn’t support box trucks right now. What a waste of time. Thanks!
Not paying carriers again
What a shocker! Someone is not paying there bills once again! Shame on you Convoy for allowing trucking companies to book your loads then do all the work and you collect the money then ignore them. What a great brokerage! :-)
Not paying carriers again
What a shocker! Someone is not paying there bills once again! Shame on you Convoy for allowing trucking companies to book your loads then do all the work and you collect the money then ignore them. What a great brokerage!
Flexport transportation formerly none as convoy
I have book two loads with them after winning a bid first one got cancelled out the blue while in route to shipper 10 min away it was a battle just to get Tonu.Called broker several times and phone just rings & rings they partner with convoy I had to reach out thru email to even get a response at convoy. And now today it happens again I just drove 137 miles to get here and shipper tells me load is on hold and that they got email from convoy saying don’t load me after calling flexport several time they tell me to standby they are waiting for response from receiver after waiting several hours I get a email saying load was cancelled after driving 137 miles and waiting several hours which is crazy to me it won’t be a third time they whole operation is a joke stay away from them they play to many games
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Owner operator
After being sold this company is not as great as it once was. When driver has any problems with loads they will take days giving you simple answers waste money and time
Glad your back convoy!!!
It was devastating in late 2023 when convoy closed its doors it really hurt my business but your back let’s move forward and make freight move again it seems things are a little different under new ownership but I booked 2 loads within 20 mins of the App going back online this morning so let’s see how it goes I’m excited
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Hahahaha
Hahahaha jokes on you convoy !!!! You guys would always scam people . Cancel loads and throw it back on the board for cheaper pay.. yall kicked me out for extending next day fee to borrow your trailer. Never paid me and now you guys bankrupt 😂😂😂hope the $1200 you scammed me of last forever.
Closed no longer in business
Closed
Loss run
What to do with feathers of the app if they don’t pay you. Wish i would have not downloaded this app from App Store. Feel like I’m a Santa who is free for all deliveries.
Jokes on you
Got banned for cussing out these idiots. Jokes on them they are all fired and bankrupt lol
