Repeated Highway Verification Is Unacceptable
I am a small carrier and I already have an active Highway account. However, almost every time I try to book a load, I am forced to complete the same verification process again—uploading my ID, taking a selfie, and verifying my identity repeatedly.
This is extremely frustrating and unacceptable. What is the purpose of having a verified Highway account if I have to prove my identity every single day and for every load?
I am trying to operate a trucking business, not spend my time repeatedly uploading the same ID and taking selfies just to book freight. This system is creating unnecessary delays and making it harder for legitimate small carriers to do business.
My company information and identity have already been verified. Please review my account and provide a permanent solution instead of forcing me through the same verification process over and over again.
I need a clear explanation of why this keeps happening and what Highway is going to do to fix it.
Not good for carriers Highway
This is extremely frustrating and unacceptable. What is the purpose of having a verified Highway account if I have to prove my identity every single day and for every load?
I am trying to operate a trucking business, not spend my time repeatedly uploading the same ID and taking selfies just to book freight. This system is creating unnecessary delays and making it harder for legitimate small carriers to do business.
My company information and identity have already been verified. Please review my account and provide a permanent solution instead of forcing me through the same verification process over and over again.
I need a clear explanation of why this keeps happening and what Highway is going to do to fix it.
Not good for carriers Highway
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Bad Customerservice
They leaked my company information and caused a fraud and and been trying to get a hold of Customerservice over two months with no help
Brokers poppets
They don’t have anything for vetting, just work on brokers fake reports! Poison for small carriers! I hope they get out from market and trucking be growing
Not A Fan
This app needs a lot of work.
It’s not user friendly. It says it will save your login info, but every time I have to start from the beginning.
It says I can log in with biometrics but won’t save those either.
It claims to be secure, but seems like it would be quite easy to hack into any account using publicly available info.
Today it keeps asking me to check a box saying that I’ve transferred ownership of my company. I’ve had to delete and download the app several times to get past that screen.
I wish companies would put a little due diligence in before requiring us to use poorly designed tools like this in order to do business with them.
It’s not user friendly. It says it will save your login info, but every time I have to start from the beginning.
It says I can log in with biometrics but won’t save those either.
It claims to be secure, but seems like it would be quite easy to hack into any account using publicly available info.
Today it keeps asking me to check a box saying that I’ve transferred ownership of my company. I’ve had to delete and download the app several times to get past that screen.
I wish companies would put a little due diligence in before requiring us to use poorly designed tools like this in order to do business with them.
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They not care about drivers or companies
They not care about drivers or companies
