DATA SYNC with FMCSA
My mc went inactive due to motus bugs, I got it activated but highway said there is no timeline when it will show active on highway. We lost substantial amount of money because you cant sync data with motus manually or sync API with much higher refresh rate. Why you can’t sync api every minute, is it such a hard thing to do? Modern tms, elogs do it. Why a company like highway cant? And because of it carries loose money and time. It should show active on highway the second it shows active on motus
My Goodness
Response from developer
Hi Team, I'm sorry to hear that, I think we can help fix it. Could you email the Trusted Freight Exchange team directly at TFXservice@highway.com and we can look at what's going on. We want you to be able to get in!
Bad Customerservice
Response from developer
Hi Team, That's not good. Could you please reach out to TFXservice@highway.com and we can do a little investigation as to what's going on with your case. We do value responsiveness and can work to get you an update.
Gangsters
They designed to screw you up
I was receiving their junk loads at least if they know where I’m at. Send me the load where I’m at not across the country. They showed me their junk loads and I was receiving like 10 20 emails loads per day.
I am unsubscribed and they blocked my email now Broker when they try to send me a new set up nothing comes through my email
This company is designed to screw your company. They are playing gods.
Response from developer
Hi Team, I'm sorry to hear this has been your experience. A few things are going on here. The "Recommended Loads" are based on: - lanes you search - trucks you post - offers you place - loads you view So sometimes if you haven't done any of those actions it's guessing what your preferences are. We use the same machine learning as Netflix or Amazon to build recommendations on your preferences. I can likely help to make these more accurate. Separately I'm sorry for the overwhelming number of emails. This is something we're actively working to adjust to make it more streamlined. Were you getting a lot of "Requests for Bids" as well as "Recommended Loads"? If you are not getting the emails you want to, I can definitely take a look and configure things properly. Could you please TFXservice@highway.com and we can take a deeper look.
Repeated Highway Verification Is Unacceptable
This is extremely frustrating and unacceptable. What is the purpose of having a verified Highway account if I have to prove my identity every single day and for every load?
I am trying to operate a trucking business, not spend my time repeatedly uploading the same ID and taking selfies just to book freight. This system is creating unnecessary delays and making it harder for legitimate small carriers to do business.
My company information and identity have already been verified. Please review my account and provide a permanent solution instead of forcing me through the same verification process over and over again.
I need a clear explanation of why this keeps happening and what Highway is going to do to fix it.
Not good for carriers Highway
Response from developer
Hi Team, I appreciate your feedback, it sounds like something IS going wrong as you shouldn't have to take pictures of your ID or selfies repeatedly. Could you please reach out with your MC to my team at TFXservice@highway.com and we can review what's going on.
