DATA SYNC with FMCSA
My mc went inactive due to motus bugs, I got it activated but highway said there is no timeline when it will show active on highway. We lost substantial amount of money because you cant sync data with motus manually or sync API with much higher refresh rate. Why you can’t sync api every minute, is it such a hard thing to do? Modern tms, elogs do it. Why a company like highway cant? And because of it carries loose money and time. It should show active on highway the second it shows active on motus
My Goodness
Response from developer
Hi Team, I'm sorry to hear that, I think we can help fix it. Could you email the Trusted Freight Exchange team directly at TFXservice@highway.com and we can look at what's going on. We want you to be able to get in!
Bad Customerservice
Response from developer
Hi Team, That's not good. Could you please reach out to TFXservice@highway.com and we can do a little investigation as to what's going on with your case. We do value responsiveness and can work to get you an update.
Gangsters
They designed to screw you up
I was receiving their junk loads at least if they know where I’m at. Send me the load where I’m at not across the country. They showed me their junk loads and I was receiving like 10 20 emails loads per day.
I am unsubscribed and they blocked my email now Broker when they try to send me a new set up nothing comes through my email
This company is designed to screw your company. They are playing gods.
Response from developer
Hi Team, I'm sorry to hear this has been your experience. A few things are going on here. The "Recommended Loads" are based on: - lanes you search - trucks you post - offers you place - loads you view So sometimes if you haven't done any of those actions it's guessing what your preferences are. We use the same machine learning as Netflix or Amazon to build recommendations on your preferences. I can likely help to make these more accurate. Separately I'm sorry for the overwhelming number of emails. This is something we're actively working to adjust to make it more streamlined. Were you getting a lot of "Requests for Bids" as well as "Recommended Loads"? If you are not getting the emails you want to, I can definitely take a look and configure things properly. Could you please TFXservice@highway.com and we can take a deeper look.
Repeated Highway Verification Is Unacceptable
This is extremely frustrating and unacceptable. What is the purpose of having a verified Highway account if I have to prove my identity every single day and for every load?
I am trying to operate a trucking business, not spend my time repeatedly uploading the same ID and taking selfies just to book freight. This system is creating unnecessary delays and making it harder for legitimate small carriers to do business.
My company information and identity have already been verified. Please review my account and provide a permanent solution instead of forcing me through the same verification process over and over again.
I need a clear explanation of why this keeps happening and what Highway is going to do to fix it.
Not good for carriers Highway
Response from developer
Hi Team, I appreciate your feedback, it sounds like something IS going wrong as you shouldn't have to take pictures of your ID or selfies repeatedly. Could you please reach out with your MC to my team at TFXservice@highway.com and we can review what's going on.
Bad Customerservice
Brokers poppets
Response from developer
Hi Team, I'm sorry to hear this has been your experience. I'm happy to review your account and see if something is going wrong. Please reach out to us directly at TFXservice@highway.com with your MC and we can take a look.
Not A Fan
It’s not user friendly. It says it will save your login info, but every time I have to start from the beginning.
It says I can log in with biometrics but won’t save those either.
It claims to be secure, but seems like it would be quite easy to hack into any account using publicly available info.
Today it keeps asking me to check a box saying that I’ve transferred ownership of my company. I’ve had to delete and download the app several times to get past that screen.
I wish companies would put a little due diligence in before requiring us to use poorly designed tools like this in order to do business with them.
Response from developer
Hi Team, I really appreciate your feedback. Our app is relatively new and we are making improvements on it almost daily. We would love to hear your specific feedback about improvements you would like to see. Also, for the ownership questions you mentioned, I can definitely take a look at that and see what's going on. Could you please email TFXservice@highway.com with your MC and I can do a deep dive.
They not care about drivers or companies
Response from developer
Hi Team, I really appreciate your feedback. Carriers have the toughest time in the industry for sure. I know Highway asks a lot of the carrier and that can be a difficult set of requirements to get organized at first. We are happy to help you if you're having difficulties. Please reach out with your MC to TFXservice@highway.com and we can help.
Code issue
code portion It keep saying incorrect code and the code is actually correct and hasn’t even timed out. I also see I’m not the only person having this problem common issue now I can’t really pull loads Highway Get ItTogether Please!
Owner operator
Response from developer
Hi Team, I appreciate your feedback. As we continue to grow, we are actively looking for ways to improve the carrier experience. Most of the features of the Trusted Freight Exchange are built on carrier feedback. If you have things you'd like to see changed, please email us directly at TFXservice@highway.com and we'd be glad to talk through it.
email link
Subpar at best
Response from developer
Hi Team, I really appreciate your feedback. You're right in that our freight mixes are still being developed and hot shots is one of the equipment types that is still growing. We just hit our 1 year mark in August and are seeing new freight being added as new brokers are being added to the platform. With a little time I think you will be able to see more freight for your equipment type. One thing I'll recommend is to keep your truck posted when you're available. Sometimes brokers will have hotshot freight that isn't posted, but if they see you have an available truck, they can reach out to you directly to book you on that load. I'm also interested in what information you feel is unnecessary that we are requesting. We want to help support carriers in this industry and make sure the information we're gathering is correct. If you would like to pass your feedback to our TFX team directly, you can email us at TFXservice@highway.com.
P0S system ruining industry
Always issues woty this
Urgent
Useless stupid tool
Worst
Response from developer
Thank you for your feedback. We're sorry to hear that about your experience with the app. We'd appreciate the opportunity to learn more about the issues you encountered. Please contact us at support@highway.com so our team can investigate and address your concerns directly.
Ourway corp
Response from developer
Hi Team, That's what I like to hear! Thank you for using the app and leaving a good review. I hope we continue to be supportive of your business and keep you shielded from fraud. If you ever need support, feel free to reach out to TFXservice@highway.com. Carriers are the backbone of America and we want to help keep y'all running.
Slow service
Response from developer
Hi Amit, We’re very sorry to hear about your experience with Highway and understand how frustrating delays can be, especially when they impact your business. That’s not the experience we aim to provide. We’d really like the opportunity to look into what happened and help resolve any remaining issues. Please contact us directly at tfxservice@highway.com so our team can review this with you and work toward a resolution.
Ryneer trucking Inc
Response from developer
Hi Team, I'm glad to hear that! If something ever goes wrong and you need some help, feel free to reach out to us at TFXservice@highway.com and we'd be glad to help. Thank you for keeping America running, drive carefully out there!
