Support is Not Responsive
For three days, I’ve logged support calls that the app doesn’t allow calendar entries to be input or changed when a time of day is selected. If the event is for a full day the entry can be entered. With proper testing, this error should have been detected with the last upgrade/modification. Support is non-responsive and there is no log showing I’ve logged the issue. Users cannot go this long without entering data into the system. The annual service fee is very high, the app is not sophisticated enough for high conflict legal matters and now support calls are non responsive. Feeling very stuck and currently wishing a different coparenting app was selected.
Show more
Awful support
One of the worst app you will find, no accountability creating bugs on their own app.
Run from the APP and DO NOT BUY!
I can’t say enough bad things about the issue I am in. I have been using Co Parenter for 5 years without issue. The APP itself is good but I am currently not able to log in and customer service has ghosted me. I have a judge needing this information and I have emailed for weeks with no results. For such an expensive app, the “we’re a small team” only goes so far. It’s ridiculous and they will leave you stranded. I have no other choice but to switch to their largest competitor. Go to Our Family Wizard before you ever spend a dime on this APP.
Show more
Unreliable app with nonexistent support.
This app is marketed as a serious tool for co-parenting communication, but in practice it fails where reliability matters most.
The biggest issue is support. Every time I contact them, it feels like they don’t even understand what I’m saying. I clearly explain the problem, and then I get asked the same basic questions again as if no one actually read the message. When the app stopped generating transcripts for long chats (around 800 pages), I reached out multiple times. I received one reply saying they’re a small team and they’ll get to it when they can. That was it. No timeline. No workaround. No follow-up. There’s no phone number to call, and even the in-app issue reporting feature has never resulted in any response for me.
The technical problems don’t stop there. The calendar is frequently glitchy, and there’s a major design flaw where the person who creates an event can later delete it even after it’s happened, effectively erasing the record. For an app that’s supposed to provide accountability and documentation, that’s a serious problem.
If you need something dependable for high-conflict co-parenting or legal documentation, I would strongly recommend looking elsewhere. This app feels half-finished, poorly supported, and not suited for situations where accuracy and records actually matter.
The biggest issue is support. Every time I contact them, it feels like they don’t even understand what I’m saying. I clearly explain the problem, and then I get asked the same basic questions again as if no one actually read the message. When the app stopped generating transcripts for long chats (around 800 pages), I reached out multiple times. I received one reply saying they’re a small team and they’ll get to it when they can. That was it. No timeline. No workaround. No follow-up. There’s no phone number to call, and even the in-app issue reporting feature has never resulted in any response for me.
The technical problems don’t stop there. The calendar is frequently glitchy, and there’s a major design flaw where the person who creates an event can later delete it even after it’s happened, effectively erasing the record. For an app that’s supposed to provide accountability and documentation, that’s a serious problem.
If you need something dependable for high-conflict co-parenting or legal documentation, I would strongly recommend looking elsewhere. This app feels half-finished, poorly supported, and not suited for situations where accuracy and records actually matter.
Show more
Log in not working
Been using this app for 7 years. Friday is stopped working. Reached out to support with no response. No idea what’s going on.
