Support is Not Responsive
For three days, I’ve logged support calls that the app doesn’t allow calendar entries to be input or changed when a time of day is selected. If the event is for a full day the entry can be entered. With proper testing, this error should have been detected with the last upgrade/modification. Support is non-responsive and there is no log showing I’ve logged the issue. Users cannot go this long without entering data into the system. The annual service fee is very high, the app is not sophisticated enough for high conflict legal matters and now support calls are non responsive. Feeling very stuck and currently wishing a different coparenting app was selected.
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Awful support
One of the worst app you will find, no accountability creating bugs on their own app.
Run from the APP and DO NOT BUY!
I can’t say enough bad things about the issue I am in. I have been using Co Parenter for 5 years without issue. The APP itself is good but I am currently not able to log in and customer service has ghosted me. I have a judge needing this information and I have emailed for weeks with no results. For such an expensive app, the “we’re a small team” only goes so far. It’s ridiculous and they will leave you stranded. I have no other choice but to switch to their largest competitor. Go to Our Family Wizard before you ever spend a dime on this APP.
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Unreliable app with nonexistent support.
This app is marketed as a serious tool for co-parenting communication, but in practice it fails where reliability matters most.
The biggest issue is support. Every time I contact them, it feels like they don’t even understand what I’m saying. I clearly explain the problem, and then I get asked the same basic questions again as if no one actually read the message. When the app stopped generating transcripts for long chats (around 800 pages), I reached out multiple times. I received one reply saying they’re a small team and they’ll get to it when they can. That was it. No timeline. No workaround. No follow-up. There’s no phone number to call, and even the in-app issue reporting feature has never resulted in any response for me.
The technical problems don’t stop there. The calendar is frequently glitchy, and there’s a major design flaw where the person who creates an event can later delete it even after it’s happened, effectively erasing the record. For an app that’s supposed to provide accountability and documentation, that’s a serious problem.
If you need something dependable for high-conflict co-parenting or legal documentation, I would strongly recommend looking elsewhere. This app feels half-finished, poorly supported, and not suited for situations where accuracy and records actually matter.
The biggest issue is support. Every time I contact them, it feels like they don’t even understand what I’m saying. I clearly explain the problem, and then I get asked the same basic questions again as if no one actually read the message. When the app stopped generating transcripts for long chats (around 800 pages), I reached out multiple times. I received one reply saying they’re a small team and they’ll get to it when they can. That was it. No timeline. No workaround. No follow-up. There’s no phone number to call, and even the in-app issue reporting feature has never resulted in any response for me.
The technical problems don’t stop there. The calendar is frequently glitchy, and there’s a major design flaw where the person who creates an event can later delete it even after it’s happened, effectively erasing the record. For an app that’s supposed to provide accountability and documentation, that’s a serious problem.
If you need something dependable for high-conflict co-parenting or legal documentation, I would strongly recommend looking elsewhere. This app feels half-finished, poorly supported, and not suited for situations where accuracy and records actually matter.
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Log in not working
Been using this app for 7 years. Friday is stopped working. Reached out to support with no response. No idea what’s going on.
Horrible customer service
I have not had access to this app for 4 days. I have sent multiple emails, that is the only way to contact customer support. I have not received any help or even an acknowledgment of me needing help. Do not get this app. Always very glitchy regardless of upgrades as well. I want my money back!
So many issues
The issues are non stop. Currently I can’t even sign in to my app to retrieve important info. There are so many other options for this app. Please do yourselves a favor and learn from my mistakes…Don’t let their response of complaint if support fool you.
Issues with loggin
I’m just tired of the random sign offs and issues getting signed in. Keep getting a “issue occurred”.
This app is trash!
This app constantly logs you out, crashes regularly, and randomly deletes entire conversations. If you enjoy unreliable access and losing your data, this is the perfect app for you. Bonus: they charge a solid monthly fee for the experience.
Excellent app for high conflict
This app has been thought out exceptionally well to help mitigate or document for high court conflict.
A huge waste of time
This app is basically just expensive text messaging. The mediator does nothing, the calendar and search functions don’t work properly. It’s pointless. If you have a hostile ex, this app will only serve to make it worse.
Isn’t free.
Don’t recommend
Can’t trust
This app changed its policies without informing anyone and it’s possible that my coparent did not receive texts for months. CoParenter is unable to assure me one way or another whether he received the texts and wants me to ask him! What?! We all know that doesn’t work in a high-conflict situation. I brought this up with them in November and they said they’d work on it. It’s now February. I thought this app was trustworthy and “court-approved”. Do not get this app. Updated: Several times, I have reached out. Months and months go by. There has been no resolution. I’ve paid for this app for 4 years and have tried to work with them. I wish I had gone with OFW. (8/2024)
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App is hard to navigate and they make it nearly impossible to cancel subscription
I was automatically signed up for the subscription unknowingly by a third party and they have been charging my account even though I never used the app. I tried looking for a customer service number or website and there was none only a app to download. I tried canceling my subscription in the app and that doesn’t work I also tried emailing customer service and get no response if I could pick zero stars I would. Due to failure to communicate with customer and not providing a clear means of customer support.
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Response from developer
I’m sorry to hear about the trouble you've had with your subscription and the difficulty in reaching customer support. I understand your frustration, and I want to resolve this for you quickly. Can you please provide the email associated with your account to support@coparenter.com? I'll ensure your subscription is canceled and process any eligible refunds.
Unable to cancel subscription
I had no idea that I had paid for this service until 3 days before I had to cancel when I was notified via email. The email states I must cancel by using the app, but when I download the app and click on “Cancel Subscription” neither of the two options provided give me the ability to cancel the subscription. Clicking on “Cancel” cancels you out of the process of cancelling. Clicking on “Reset” kicks you off the open window and brings you back to the settings screen. No way to cancel. Sent an email to Coparenter Support to take action.
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Response from developer
Thank you so much for your feedback here. When you click cancel in the app, it send us an email that timestamps your request and we process your cancelation as of that date. We do include information in the renewal email that also mentions that you can send an email to support@coparenter.com to cancel as well.
App keeps crashing in iOS 17
The texting feature keeps crashing and I have to start lengthy texts all over again. Very annoying.
Response from developer
Hello, we are sorry to hear that you feel this way. We want to assure you that all of the mediation requests received in the app are worked on by certified mediators who have many years of experience. We understand that your mediation session was not as productive as you would like, but even when a mediation results in an impasse, the discussion around the topic can often result in the parties considering options they have not considered before participating in mediation.
It won’t let me log in after I verified my email.
My Co-parent wanted to use this app. So I tried to set up an account and verified my email. Then I try to log in and it says I need to verify my email. So I go back to the verification email and it says expired. So I emailed support and they said that it’s verified and I can log in. Then it says to verify my email. So I tried a different email address and it was the same cycle of going nowhere. I don’t need this headache. So I will just keep my money and they can keep there app.
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Go with another application
We have been trying to get our court ordered week on week off schedule entered into this application. We have provided the court order, we have both accepted the schedule in the application. There have been neurosis bugs in the calendar app and we are giving up on this app as this company and representatives are NOT EASY TO WORK WITH. We are caught in this loop where we keep having to approve our virt ordered schedule. We are done and now looking at my family wizard and two homes. Avoid the frustration and wasting your time trying to get this company to do what the courts have ordered.
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Try something else
The issue with the app is one thing. The issues and difficulties with customer support is where the real fun starts. Your coparenting/children talks are important. Spend your money on something useful instead and use a different service.
UI/UX is Great functionality in the real world Terrible
It looks and feels gray but being able to use this in a legal sense is horrendous. You are unable to pdf things easily, the expenses are difficult to search through, the ability to even grab screen shots it’s a pain because of the over scale and you can’t get the whole screen shot in one. It’s a lawyers nightmare. No desktop login/version for the end user.
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