Bug report: Error in Shopping Bag after latest update
Hello,
After updating the CosmoProff app to the latest version available on the App Store, I am experiencing a persistent error whenever I try to open my Shopping Bag. A pop-up appears saying: "Sorry, something went wrong. Please try again later."
Because of this bug, I cannot view my cart, select items, or place any orders. Could you please investigate and fix this issue as soon as possible?
I have attached a screenshot showing the error.
Thank you!
After updating the CosmoProff app to the latest version available on the App Store, I am experiencing a persistent error whenever I try to open my Shopping Bag. A pop-up appears saying: "Sorry, something went wrong. Please try again later."
Because of this bug, I cannot view my cart, select items, or place any orders. Could you please investigate and fix this issue as soon as possible?
I have attached a screenshot showing the error.
Thank you!
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Terrible app
For how much money we spend as stylist at this beauty supplier, the app should be running well. There’s many times where I will have a full cart and I go to checkout and the cart goes empty. I hate this app.
App doesn’t work
App doesn’t work. Even with delete and reinstall. Just sits on a start page.
Never works
This app is not user friendly. It’s slow and it empties out your cart after you spent an hour filling it. Poof 💨 9 out of the 59 items are ready to check out.
App is so buggy
App is honestly so trash always bugs fakes forever to load screen gets stuck had over 40 items in my cart then it deleted all of them. Needs an update
Glitchy
I can’t access anything in my cart it keeps saying error try again later like please update it and fix it!! I’m just trying to get supplies for my salon
Erased all my purchase history
I’ve had this app for years and it has always been glitchy. Most recently all of my current history from the past few years has disappeared, along with my current address. Now it will only show an address I haven’t been at in over 15years. I have tried on multiple occasions to have it deleted permanently and have new address saved for delivery to no avail. And it will not let me add an address. Calling customer service has not been helpful either.
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Somebody make this app more efficient!
Been using this app for years and I find it very frustrating. It’s glitchy and it’s finicky with card payments. Get with the times and make it more efficient!
Slow App!!
The app is so slow that I never buy anything off of it nor do I go in person. I’ll just go somewhere else! Online shopping is supposed to be easy and not time consuming!
The worst app I have on my phone.
This is the worst app on my phone. Searching …awful, adding to bag….awful, check out …. You guessed it awful! Heaven forbid you try to edit your bag before checkout. This app needs some serious work . So glitchy and unprofessional. I may start going to Salon Centric for everything just to save myself the aggravation!
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Order
You can order something then they just cancel it with no email etc! Plus why keep items that are not in stock in your sales? Waste of time.
Out of Stock Items
It is very frustrating to have a clearance section that shows out of stock items. There should be a way to filter them off or show them out of stock without having to click on them. It’s such a waste of time! I end up leaving the app because nothing is available.
False Advertising
2-hour delivery is never just 2 hours. I didn’t get my delivery until the NEXT DAY, which wasn’t helpful bc I needed it that day…which is why I did 2-hour delivery…
Poor App
The app is very inconsistent, where sometimes you can place an order with ease, and others it’ll deny your order whether it’s a 2 hour delivery, next day, or 2 day shipping. There’s been no fixes for this, and it tells you to contact customer support where they cannot offer a solution for your order not going through.
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SO slow
This app is horrible. It constantly buffers and is ridiculously slow. You’re better off using the website.
Very glitchy
Unsure if there was some sort of update or what. I went to do a pickup order and it said there was a problem with my payment and to try something else but my bank said the payment went through. I waited about ten minutes to see if there was an order confirmation but it still showed items in my cart. I went into my account info to see if there was any info on the order. It only showed my previous orders but not today, and it had NONE of my other information. Even at the top it said “Hi,!” No name, email, phone number, address, nothing but I clearly was logged in because it shows my other orders. I deleted the app and reinstalled it but had the same issue. I called customer support about my issue and they recommended to use the website. Website had zero issues and will not download the app again.
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Glitch
I recently have not been able to access the app. The home screen locks up on a page that states order smarter and there is no way to exit off the page. Tech support was zero help. Suggested that I just go to their website and ditch my phone app.
Not working at all
This app is not working at all for me and never has currently on an iPhone 16 Pro max. The main screen tells me to turn location services on when I go to location service services. The app is not listed. I have never been able to use this app.
New app
Horrible. Doesn’t work .
Won’t open. Wrong info
Either the app won’t open or keeps changing my shipping information, deleting my phone number. The store has an address on file that has a non-existent city as the delivery address? What is going on with Cosmoprof as a whole?
