Cotton On User Reviews

Cotton On
Cotton On
COTTON ON CLOTHING PTY. LTD

Customer Experience

Positive experience12.7% of reviews
Neutral13.1% of reviews
Negative experience74.3% of reviews

~ Based on 268 written reviews from the US App Store.

What users say

Is Cotton On Safe?

Cotton On appears safe based on user ratings. AppsHunter Safety Score for Cotton On is 95/100.

This assessment is based on 5,343 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.0% of ratings point to a safe experience
1.9% of ratings suggest some concerns
4.1% of ratings point to a risky experience

~ Based on 5,327 App Store ratings for Cotton On.

Is Cotton On Legit?

Cotton On appears to be a legitimate app. AppsHunter Legitimacy Score for Cotton On is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

very broken app.

i don’t think there’s a single thing on this app that functions correctly besides the ability to buy something.
signing up to become a member? broken. wanna add something to your wishlist for later? broken. honestly, don’t even waste your time with this app.

Nothing works

I tried multiple times to log into my account through the app and then I tried through the site and it still wasn’t working and you can’t view your order after making a purchase

change yo developer

this app is hard to navigate. if u open a piece of clothing u literally can’t go back. swiping does not exist here.

Horribly glitchy

Trying to use the search bar is a nightmare it’s super laggy and will randomly open 20 tabs without me pressing anything, it makes it really hard to shop. It also constantly refreshes me out of the page and I loose my place while scrolling plus it constantly logs me out of my account. I have also noticed my orders on my account not showing up and therefore I don’t recieve any perks points or vouchers
Show more

Buggiest shopping app I've ever used

Every single thing I do in checkout empties my cart. Completely. I try to search for an in-store pickup address, the whole thing bugs out and I have no choice but to exit checkout. This happened twice in a row it's so frustrating

Logging in

Absolutely the most frustrating and time consuming app of my life. I try to sign in to collect my perks rewards and the app continues to tell me that I am incorrect when inputting my password. I have now reset my password FOURTEEN times yet it still continues to tell me that I am incorrect.

Lagging and lots of bugs

Can barely use it. Constantly going back to the start when you try to go back after looking at an item. If you get out of the app it gets stuck trying to jump between pages

ANNOYING BUG!!!

It is constantly, and I mean constantly, doing security verifications. I can no longer navigate the app it literally pops up for every page you open and sometimes goes on a never ending loop of verifying??? This is recent so hopefully it can be fixed.

Sucks

Every time I open the app it signs me out and it gets exhausting cause it has always done that. Also it’s having issues and not letting me sign back in all of a sudden so that’s great. After I reopen the app while in search it also lags and opens like 50 new searches and I have to reset the app to then sign in again. Fix ur stuff cotton on
Show more

This app needs to be updated

I love cotton on and I always use the app but it was incredibly glitchy always logs me out won’t show me my purchases on the app and I struggle to checkout through the app at times my points glitch.

I am upset

The app is really frustrating. Sometimes my gift card doesn’t work, and when Im viewing a top on the site and click the arrow in the corner to see the other tops I get sent straight back to the home page and have to search all over again. Plus, when I cancel checkout because my card isn’t working, my shopping bag disappears it's just ridiculous.
Show more

UGH I HATE THIS APP

Everytime I go on the app it logs me out. Then when I try to log in it accepts my passport then doesn’t let me into my account. Then when I try to search up an item it has a fit. I look at one item try to go back or it might even click an item for me then take me to the Home Screen. ITS SO FRUSTRATING and nothing loads. I’ve used this app for years and it’s never done this. So angry
Show more

tired

i’m so fed up with this app.

why is it still glitching

bro this app keeps logging me out every time i exit and enter, its like a surprise each time. its always glitching, going through the pages multiple times. big ah corporation but cant even fix these glitches? fix ur app.

Worst app

I would give 0 stars if I could. Worst app ever to navigate. Signs me out constantly and flicks through several pages when generally scrolling and hitting back or new searches. Has been like this for years.

Man this app is awful

Seriously nothing works on this app. My first problem is that you don't get any details about your order until it ships. This is the first and only store I know of that does that. And apparently you can't even login to check your order at all lol the "purchases" tab only opens up a login page even after you've logged in already and then the "login" button simply doesn't work at all. This is also the only website/app I've ever seen to not have a "back" button at all. If you want to see the previous page you were on, you have to go back to "home" and put in all your filters and scroll through the pages again which is super annoying. Also super annoyingly, the app resets if you open another app even for just a half second
Show more

Diabolical app. Fire who ever designed this.

Constantly lags and freezes. Logs you out every time you close the app. Clears your basket constantly. It takes you back to the home page - not the search page - when browsing items so you have to re-search every single individual item. There’s a favourites page but you can’t even access the items on it, you have to go through the main search page. No klarna pay later options. Just a terrible terrible app.
Show more

No US Option?

There is no option to ship to the United States or in store pickup, but the website itself allows it.

Doesn’t Work

I downloaded this app and it said choose your country but there were no countries it was a blank white screen white just that text… every one is right just use the website dont bother

App doesn’t work at all

When trying to sign into my account it all buggy and then the cookies pop up comes up and blocks the whole page and doesn’t function correctly. Also I’ve been trying to process a refund and the button just doesn’t seem to work.

Not one to write many reviews but had to here given the app doesn’t work at all.
Show more