Cotton On Reviews: Is It Legit?

Customer Experience

Positive experience12.2% of reviews
Neutral11.2% of reviews
Negative experience76.6% of reviews

~ Based on 376 written reviews from the US App Store.

What users say about Cotton On

Is Cotton On Safe?

Cotton On appears safe based on user ratings. AppsHunter Safety Score for Cotton On is 94/100.

This assessment is based on 5,348 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.5% of ratings point to a safe experience
1.9% of ratings suggest some concerns
4.6% of ratings point to a risky experience

~ Based on 5,348 App Store ratings for Cotton On.

Is Cotton On Legit?

Cotton On appears to be a legitimate app. AppsHunter Legitimacy Score for Cotton On is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Flickers and doesn’t load

The app flickers and doesn’t load pages. It really taints the experience and makes me not want to buy

The app needs an update

I love the shop, but the app is just so awful to use. So slow and glitchy. Worst shopping app I have. Desperately needs an upgrade.

I LOVE THIS APP!❤️😜

Its amazing and lets me shop for everything i want and it never logs me out like other apps do 🙄

Glitchy credit card payment

App hangs after credit card authorization by bank. Switched to Apple Pay and vouchers were claimed to be not matching with email address. Please fix these bugs. Uniqlo app is so much smoother and easier to use

Buggy

Almost unusable. I’ve tried to check out three times and keep being signed out, then decided to scroll through typo to see if there’s anything else I wanted to grab, only for the page to load three seperate times and then sign me out again.

Log in issue

Every time I use this app, I need to log in again.

When I open it thinking I can have a browse, I see that prompt to log in again, I exit it.

Glitches

Constant glitches
Will be in a section browsing - put phone down for a moment and the app resets taking you back to main page.

horrible app and customer service

this app is HORRIBLE. it kicks you out randomly and you have to login in MANUALLY every single time it kicks you out. it takes 30 mins to contact someone in customer service. SHIPPING takes so freaking long as well. you get no order updates apart from “in progress”

Bad glitchy app

Not good

0 Star

Honestly the worst shopping app I have ever dealt with. Tell me why my cart is empty, but only once I actually press on it?
I have spent the last I don’t even know how long on putting up with the repeat of: add my TWO items to cart, app tells me they have been added, seeing the number 2 on the cart icon, just for it to say ‘cart empty’ every time I press it.

And to add, only ‘girls’ and ‘unisex’ options to gender filter baby clothes? And even after I pressed unisex, it still gave me nothing but bright pink and flowery clothes until I scrolled for no joke 10 minutes. My little man deserves more ‘boyish’ clothes, and his mumma deserves to be able to select ‘boys’ when specifying bub’s gender and trying to shop in a rush.
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Such a useless app

I’ve never had so much trouble with an app in my life, my rewards are never on my account I have to search for them in my emails and keep screenshots because they disappear from my app. Nothing ever loads properly, it logs me out all of the time and when I try and sign in it has 20 issues and won’t sign me in. I have to reset my password all the time because it won’t save the new password. Not recording points on sale items is ridiculous and such a scam. When there are sales on the app it won’t show up on items I add to my cart and I have to go onto the webpage version instead. Gives me codes that the app won’t even accept when it’s for the app. Absolutely sick of this app I don’t know anyone who doesn’t have the same issues and they have had the same issues for years now and don’t seem to care nor will they fix it. Shouldn’t be this hard to shop online
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Keeps logging me out

Every single time I exit the app or close it down it makes me log back in! So annoying!!

Glitch

There’s a glitch on activewear, every time I select ‘active shorts’ it says flashes through 5 blank screens then says error. I then select ‘active tops’ and it takes you to a page with 2 sets of underwear and a bikini top ?? This has been an ongoing problem for months now

bad experience

payment can never go through and when i try again it said my voucher was locked?? really frustrating and bad experience. do better

Worst shopping app!

This app is horrible. It’s horrifically glitchy. The search engine doesn’t work. Whenever I try and search for something. It suddenly opens about 20 tabs of the same thing over and over again and I have to constantly swipe out of it. It also randomly deletes my car or logs me out. It specifically always logged me out whenever I go to place an order so that I don’t get any of the points with perks. This app is so frustrating and hard to scroll on you’re better off using the website!
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The WORST Shopping App

There are countless issues with this app, from using other platforms for years this has been such a nightmare experience in comparison - feels like you’re using an outdated interface or one that is genuinely BADLY coded. From the way it constantly crashes to the way you can’t look at a single piece of clothing and just hit the back button without sending the whole search engine into a freak out. Have to re-do all of your specific filter searches every time you click a specific product instead of just adding to cart on the initial search page. Can’t even reset your password without crashing the app, took me 3 tries before I just pulled up the website on my laptop - using your company website should NEVER be easier than your app.
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very broken app.

i don’t think there’s a single thing on this app that functions correctly besides the ability to buy something.
signing up to become a member? broken. wanna add something to your wishlist for later? broken. honestly, don’t even waste your time with this app.

Nothing works

I tried multiple times to log into my account through the app and then I tried through the site and it still wasn’t working and you can’t view your order after making a purchase

Horrible shopping experience every time

The worst of it all is that the payment never goes through even after confirmation from the bank.

change yo developer

this app is hard to navigate. if u open a piece of clothing u literally can’t go back. swiping does not exist here.