Blank screen
The app doesn’t let me login, shows a white blank screen
Updated now it doesn’t allow login
Stopped working now you can’t log in anymore
Latest Update Broke the App
The latest update broke the app. Won’t let me login or view any stats
Terrible user interface
My company is using this app for a step challenge. What an awful experience. There are phantom points awarded, sync issues, and seemingly no way to troubleshoot issues. The help feature is worthless too.
It’s ok, but buggy.
First off it does what it says, it records your steps, adds points for other exercises when enabled, and groups you when appropriate. It also doesn’t have any horrible ads infiltrating your application.
That being said, a few times a year you’ll have to uninstall/reinstall because you can’t login. You get stuck on the login page and face a login loop. Only fix it’s what I said.
Every Friday you get an email saying you’ve done nothing even though you’re recording steps. I’ve told this to them and was told “oh just ignore that.” Ok I’ll ignore it but it’s been happening for years, thanks though.
Time zones have an advantage always. West coast sees where you finish the day, then has the ability to get just above that when you’re “competing.”
You constantly have to “refresh” your data to get it to pull it in from your sync source.
Overall it’s not terrible, but these issues are a big annoyance.
That being said, a few times a year you’ll have to uninstall/reinstall because you can’t login. You get stuck on the login page and face a login loop. Only fix it’s what I said.
Every Friday you get an email saying you’ve done nothing even though you’re recording steps. I’ve told this to them and was told “oh just ignore that.” Ok I’ll ignore it but it’s been happening for years, thanks though.
Time zones have an advantage always. West coast sees where you finish the day, then has the ability to get just above that when you’re “competing.”
You constantly have to “refresh” your data to get it to pull it in from your sync source.
Overall it’s not terrible, but these issues are a big annoyance.
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App not working 14+
App will work on my 12 but not my iPhone 14+. I have tried uninstalling and restalling app. Still get a white screen after I enter my name.
New update screw up, not able to login now
New update screw up, not able to get into app now.
Not connecting to Fitbit tracker
I downloaded this as part of a challenge set by PT. It just not want to read my fitbit tracker/app. It connects to the apple health but apple health does not synchronise/ read steps from. Fitbit either. I have tried everything they suggest, made sure the correct permissions are given, even deleted tye account and tue app and started all over again but no!
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Can’t connect to Apple Health
When I try, I get directed to the AppStore or when I try the way on the help page, I get an error message. Health app says I’m sharing with Count.it so I don’t know what’s wrong.
Syncing is horrible
My first time using as part of a step challenge. It seems that the challenge is that this app can not efficiently sync to the Health app, in my case. It cheated me out of four thousand steps yesterday. This is disappointing and discouraging especially when you work so hard to make it to the top of the leaderboard to see that you are not. They need to work on fixing this. Not sure if the syncing problem is only with the Health app but again discouraging.
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Good but don’t like the step count for cycling
Competitions are a bit of fun, if you’re into a bit of fitness anyway.
However, I can’t figure out why the step count for cycling is so low. A 20 km road cycle which leaves me sweating and tired for hours get 70 points, whereas a 5 km walk, literally a walk in the park, where I hardly sweat at all gets me 100 points!
Bugs:
Sometimes when I open the app, it just displays a header and footer and nothing in the middle so I have to kill it to get any of the data or totals.
I’ve also removed the apple sync, but when I went back the next day it was there again!
However, I can’t figure out why the step count for cycling is so low. A 20 km road cycle which leaves me sweating and tired for hours get 70 points, whereas a 5 km walk, literally a walk in the park, where I hardly sweat at all gets me 100 points!
Bugs:
Sometimes when I open the app, it just displays a header and footer and nothing in the middle so I have to kill it to get any of the data or totals.
I’ve also removed the apple sync, but when I went back the next day it was there again!
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Loads slow like molasses
Wow, since the update I really appreciate how fast it USED to be. If I didn’t have to have it to earn points at work I would not use it.
Horrible program
The Count.It app seemed to be a unique platform for movement and motivation.
As the Wellness Coordinator of our Employee Wellness Program, I was trying to set up a motivational movement challenge that was different than the typical walking challenge. I researched different programs and Count.It seemed like the perfect set-up. There seemed to be many attractive functions such as group journeys, mini-challenges, encouragement of different forms of exercise and the points system.
Before I decided on buying into Count.It, I had scheduled 2 short info sessions with Oliver (the owner and creator of Count.It). Our first session was about 15 minutes long, where he provided a brief overview of the program. Once I decided to move forward with purchasing the program for our challenge, I set up a second info session so that I could ask more detailed questions. This lasted about 20 minutes long. Oliver was helpful, although he moved very fast and at times acted as if I was inconveniencing him and wasting his time. He kept referring me back to specific articles that I had already read through on the website, which clearly were not completely helpful in answering my questions, or else I wouldn’t have requested another info session with him.
The week before our challenge was supposed to start, I set up a final info session with him (this was the third). I wanted to make sure I had a clear understanding of how the program worked since I had never used it before, so that if a participant had a question, I could help. I just wanted this to be a success for our company so that we could promote and continue utilizing Count.It for future challenges.
Note: Scheduling a session with Oliver is a free tool and totally accessible to all consumers from the main website.
During this third and final brief Q&A session is when things started to go really left with Count.It (especially Oliver). We were on a zoom; he was clearly very annoyed to be sitting with me again. I would ask a question; he would answer it with step-by-step instructions in under 5 seconds – I wasn’t able to pick up anything. I asked him to slow down, and he snapped. Again, he referred me to the articles that he had already referred me to and that I had already read over multiple times. He told me he is one of a very small team and that these info sessions are not intended to be utilized the way I was utilizing them. He told me about the $99 info session that I should have seen and purchased on the website. I could go on about how unbelievably rude, unprofessional, and straight up insulting Oliver was. After he laid down the intent of the info sessions for me, I thanked him for his time, and we signed off. This call lasted at most 5 minutes.
Unfortunately, this was not the end of my issues with Count.It. Really, this was just the beginning, as our challenge had not even begun yet and we were committed to using the program that we already spent money from our small Wellness Budget.
Note: I understand that Count.It is not specifically for Employee Wellness Programs. Oliver did tell me that some companies have used it in the past, in the same way I intended to, and that was fine. If he had told me I was taking advantage of this platform and using it improperly, I would not have proceeded with the program.
The challenge begins. When the first day passed, colleagues were confused by their points. I sent an email explaining the conversion. The conversion makes sense if you’re looking at the chart and actually doing the math on a calculator, but who has time for that?
The whole point of utilizing an app for this type of challenge is to take the confusion and additional work out of reporting steps. Instead, nothing added up. It was extremely confusing for everyone.
One aspect I liked about the program before it began was that we could create mini-challenges and distribute gift cards through the app itself. Of course, that was not as user-friendly as it first seemed either, just like everything else. Not only that, the reporting system (that says who won the mini-challenges), did not work – for 2 WEEKS! Both weeks that this happened I had reached out to the Help email. They got back to me days later, apologizing for their technical difficulty and let me know that their IT department was looking into it. Again – the mini-challenge AND gift card functions on this app DID NOT WORK!
All in all, this was a massive disappointment and waste of money. While at first, I choose the program because of the customer service, that quickly went down the drain the second I made the purchase. It was the blind leading the blind. Nothing was user friendly: it was difficult to determine a realistic target destination, the step equivalent conversions were extremely confusing, the app and website were not clear to use, you had to sync the app daily and It drains your phone battery, etc., etc. , etc. Again, the customer service was the worst of it all. So unprofessional. I would NEVER speak to a customer in my industry the way that Oliver spoke to me. I would have loved to continue using this program if it worked as well as Oliver initially presented it as. Huge fail. Don’t recommend.
As the Wellness Coordinator of our Employee Wellness Program, I was trying to set up a motivational movement challenge that was different than the typical walking challenge. I researched different programs and Count.It seemed like the perfect set-up. There seemed to be many attractive functions such as group journeys, mini-challenges, encouragement of different forms of exercise and the points system.
Before I decided on buying into Count.It, I had scheduled 2 short info sessions with Oliver (the owner and creator of Count.It). Our first session was about 15 minutes long, where he provided a brief overview of the program. Once I decided to move forward with purchasing the program for our challenge, I set up a second info session so that I could ask more detailed questions. This lasted about 20 minutes long. Oliver was helpful, although he moved very fast and at times acted as if I was inconveniencing him and wasting his time. He kept referring me back to specific articles that I had already read through on the website, which clearly were not completely helpful in answering my questions, or else I wouldn’t have requested another info session with him.
The week before our challenge was supposed to start, I set up a final info session with him (this was the third). I wanted to make sure I had a clear understanding of how the program worked since I had never used it before, so that if a participant had a question, I could help. I just wanted this to be a success for our company so that we could promote and continue utilizing Count.It for future challenges.
Note: Scheduling a session with Oliver is a free tool and totally accessible to all consumers from the main website.
During this third and final brief Q&A session is when things started to go really left with Count.It (especially Oliver). We were on a zoom; he was clearly very annoyed to be sitting with me again. I would ask a question; he would answer it with step-by-step instructions in under 5 seconds – I wasn’t able to pick up anything. I asked him to slow down, and he snapped. Again, he referred me to the articles that he had already referred me to and that I had already read over multiple times. He told me he is one of a very small team and that these info sessions are not intended to be utilized the way I was utilizing them. He told me about the $99 info session that I should have seen and purchased on the website. I could go on about how unbelievably rude, unprofessional, and straight up insulting Oliver was. After he laid down the intent of the info sessions for me, I thanked him for his time, and we signed off. This call lasted at most 5 minutes.
Unfortunately, this was not the end of my issues with Count.It. Really, this was just the beginning, as our challenge had not even begun yet and we were committed to using the program that we already spent money from our small Wellness Budget.
Note: I understand that Count.It is not specifically for Employee Wellness Programs. Oliver did tell me that some companies have used it in the past, in the same way I intended to, and that was fine. If he had told me I was taking advantage of this platform and using it improperly, I would not have proceeded with the program.
The challenge begins. When the first day passed, colleagues were confused by their points. I sent an email explaining the conversion. The conversion makes sense if you’re looking at the chart and actually doing the math on a calculator, but who has time for that?
The whole point of utilizing an app for this type of challenge is to take the confusion and additional work out of reporting steps. Instead, nothing added up. It was extremely confusing for everyone.
One aspect I liked about the program before it began was that we could create mini-challenges and distribute gift cards through the app itself. Of course, that was not as user-friendly as it first seemed either, just like everything else. Not only that, the reporting system (that says who won the mini-challenges), did not work – for 2 WEEKS! Both weeks that this happened I had reached out to the Help email. They got back to me days later, apologizing for their technical difficulty and let me know that their IT department was looking into it. Again – the mini-challenge AND gift card functions on this app DID NOT WORK!
All in all, this was a massive disappointment and waste of money. While at first, I choose the program because of the customer service, that quickly went down the drain the second I made the purchase. It was the blind leading the blind. Nothing was user friendly: it was difficult to determine a realistic target destination, the step equivalent conversions were extremely confusing, the app and website were not clear to use, you had to sync the app daily and It drains your phone battery, etc., etc. , etc. Again, the customer service was the worst of it all. So unprofessional. I would NEVER speak to a customer in my industry the way that Oliver spoke to me. I would have loved to continue using this program if it worked as well as Oliver initially presented it as. Huge fail. Don’t recommend.
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Awful
We use it for corporate challenges and I honestly wish we asked some of the interns to build an app to track KMs instead, it would have been better.
Data Syncing - terrible, nowhere near real time
Conversion to points - makes no sense, inconsistent based on data source
Customer support - they just point you to support articles that are not helpful when they do finally respond (as if you didn’t read that first)
Just an embarrassment of an app.
Data Syncing - terrible, nowhere near real time
Conversion to points - makes no sense, inconsistent based on data source
Customer support - they just point you to support articles that are not helpful when they do finally respond (as if you didn’t read that first)
Just an embarrassment of an app.
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Not very Good
Basically this app collects your data for workouts either manually or through your phone data and then adds your score up. Should be pretty straightforward, right? The sync is hit or miss and the leaderboard hardly updates and I really don’t think it accurate. Overall two thumbs down.
Not accurate
It's logging 50% of my steps from the Apple Health app. Pretty terrible especially if meant for competition.
Bad app not accurate
Saw the reviews from years ago. Seems like it’s not updated. Keeps logging me off and says my password is “invalid credentials”, Whatever that means.... I know my password is correct. Reset password anyways, then didn’t work and going in circles. No help when I talk to them. Just kept trying the log in and all of a sudden it works again then a few days back to trouble logging in.
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Terrible Health App integration
Only picks up about 2/3rds of your totally daily steps...if you’re lucky. Some days, none at all. Developer’s solution? Delete and reinstall app, but even then, a lot of steps are “left on the table” and not accounted for. Also, how lame is it that we have do that remedy daily? Very!
Too bad, since this is the app chosen to manage a corporate movement challenge, and leaves some screaming for a recount!
Tapping out in this one.
Too bad, since this is the app chosen to manage a corporate movement challenge, and leaves some screaming for a recount!
Tapping out in this one.
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Terrible
We used this app for a month long step count challenge. The app stopped working for one quarter of the members throughout the month and therefore we could not finish the challenge. Extremely disappointing especially considering we were using the paid version.
DO NOT recommended!
DO NOT recommended!
Thought it was ok ... but it is not
The app glitches a ton. You hardly know where you truely stand on the leader board if it works. Over a month of using the app and it is one of the worst step tracker apps I have used.
Finally, I have reached out to the app support team and after three attempts over 1.5 weeks I got one message (today on the 11 day of waiting) that they have to send this to another support member and still no response or assistance with the app.
Strongly recommend using a different app!!!
Finally, I have reached out to the app support team and after three attempts over 1.5 weeks I got one message (today on the 11 day of waiting) that they have to send this to another support member and still no response or assistance with the app.
Strongly recommend using a different app!!!
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