Glitches galore
The website and app are always glitching when trying to book. Once I am actually able to book they aren’t able to connect the payment I’ve entered to my apt so they just cancel without notice minutes before you are scheduled to meet with a therapist. At that point it’s too late to trouble shoot and you lose the session and providers can’t reschedule. Terrible platform.
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Response from developer
Thank you for taking the time to share this, and we're sorry your experience fell short. We apologize for any issues with scheduling and attending a session. Feedback like yours helps us improve, and we'd welcome the chance to make this right. Whenever you're ready, our team is here to help at help@modernhealth.com.
Continuum of care
For acute situations more time should be allowed. Additionally can you please make the app compatible for use with the apple iPad.
Misled me to coaching over therapy sessions
Needed therapy per doctor requirement and app misled me into booking coaching sessions instead of therapy. Waste of time and effort
Hanging, stalling
As others have mentioned, this seems to freeze and break as an application relatively often
Richard Scott
This councillor is 5* a great asset to Mod Health
He’s helped me through Carer for Alzheimer’s patient ( my wife ) and with the bereavement.
Thank You
Terry Rimmer
He’s helped me through Carer for Alzheimer’s patient ( my wife ) and with the bereavement.
Thank You
Terry Rimmer
