Frame is great. Software is lagging.
The frame itself is solid—nice display, responsive touch controls, and overall feels well-built. Where things break down is the app and upload experience.
Uploading is inconsistent. Bulk uploads frequently stall or fail, especially with larger batches, which turns what should be a simple setup into a repetitive retry process. Even when uploads complete, there’s little visibility into what’s already been added.
Main issues:
* No clear tracking of previously uploaded photos/videos
* Bulk uploads are unreliable (crashes, stalls, re-uploads needed)
* Limited sorting (only basic chronological options)
* No manual control over display order
What would significantly improve this:
* Add a “already uploaded” indicator (checkmarks or filtering) to avoid duplicates
* Improve upload stability, especially for larger batches
* Allow manual sorting or drag-and-drop ordering within albums
* Add sorting by filename and better organization tools (folders/albums)
Right now, the hardware is ahead of the software. If the app catches up - especially around upload reliability and organization—this would be an easy 5-star product.
Uploading is inconsistent. Bulk uploads frequently stall or fail, especially with larger batches, which turns what should be a simple setup into a repetitive retry process. Even when uploads complete, there’s little visibility into what’s already been added.
Main issues:
* No clear tracking of previously uploaded photos/videos
* Bulk uploads are unreliable (crashes, stalls, re-uploads needed)
* Limited sorting (only basic chronological options)
* No manual control over display order
What would significantly improve this:
* Add a “already uploaded” indicator (checkmarks or filtering) to avoid duplicates
* Improve upload stability, especially for larger batches
* Allow manual sorting or drag-and-drop ordering within albums
* Add sorting by filename and better organization tools (folders/albums)
Right now, the hardware is ahead of the software. If the app catches up - especially around upload reliability and organization—this would be an easy 5-star product.
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So far so good, but…
Been loving our new 17in digital picture frame which allows full-length videos. Upload speed is good if you only upload in WiFi mode. One BIG and MAIN feature that’s missing and causing us a lot of trouble, and it’s the only request we have for the developers is: please create this function that tracks the pics/videos that you’ve already uploaded, this way we don’t have to keep track of the last picture and video that we uploaded and be miserable swiping through our phone albums to search for that last picture or video. This other digital picture frame brand has this useful function, so when we choose pics/videos from our phone albums, the pics/videos that we already uploaded to the frame are marked with a check and won’t let us choose again. This function is SO useful please help add it to your app, it will save users SO much time and effort. Thank you!
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Won’t connect to frame
I hate this app. It won’t connect to the frame. I can connect the Bluetooth through my phone’s settings to the frame but it appears to be useless if I don’t go through the app to connect Bluetooth.
Day 1 and 4 hours later… will Return!
It’s only day 1 and I have wasted 4 hours with tech support trying to get the app to set up my frame. It’s not the frame bc I can’t even get to the point to add the device to my list. It keeps erroring out when you add a single photo into the app. Their update sucks!
Frozen
Can’t load any more photos. Love the ones that are there but I have a ton more I want to add.
