Horrible
The worst payment processor experience I have had to date. They are legitimately holding close to 8000 for 120 days. They refuse to release my funds and claim high risk. The funds are being held for a dispute from a separate business not related to this business however the funds from this other business were verified and confirmed product received directly via signed document, photos & even a direct phone call from cpos with my customer on the separate business. They decided to not only take funds from this account, but also charge me a $500 investigation fee, on top of the processing fees. I am unable to refund my customers on the separate business and now am forced to have my customers file disputes and report the transactions
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Response from developer
We understand you're frustrated with a hold on your account and want this resolved. Text Sam in the app - they can look into your specific situation and walk you through next steps.
Funds held after account closure
CPOS accepted and processed a legitimate payment, then abruptly classified my account as “high risk,” terminated the service, and informed me that my funds would be held for 90–120 days.
I provided the requested documentation, but they still did not give me a clear or specific explanation for the decision. In my experience, the process was misleading, unfair, and harmful to my business. A payment processor should disclose these risks clearly before accepting transactions, not after taking control of the funds.
I requested either the immediate release of the money or a full refund to the original payment method. Based on how my case was handled, I cannot recommend CPOS Pay.
I provided the requested documentation, but they still did not give me a clear or specific explanation for the decision. In my experience, the process was misleading, unfair, and harmful to my business. A payment processor should disclose these risks clearly before accepting transactions, not after taking control of the funds.
I requested either the immediate release of the money or a full refund to the original payment method. Based on how my case was handled, I cannot recommend CPOS Pay.
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Response from developer
We take account reviews seriously and want to understand what happened in your case. The best way for us to look into this is through Sam, the assistant in the app - they can connect you with someone who has access to your account details and can give you specific answers.
Easy to use
The app is very easy to use and efficient! Very professional looking as well.
Great App
Customer service 100% helpful.. everything kinda take time to show/appear but they will help you out if you need better understanding & more. Then it’s a nice form of payment if you’re having problems with other payment methods
Response from developer
An update since this review: we connected with you directly, your payout had landed and the reward was sorted on your account. Sorry it took frustration to get there. Anytime you need anything, text us at (914) 530-0483.
Won’t refund
Rip off
