CR Mobile App User Reviews

Name: CR Mobile App
Rating: 4.6 (645 reviews)

CR Mobile App

CentralReach LLC

💼 Business

🏥 Medical

What users say

Summarized from real user reviews of CR Mobile App. Based on 645 reviews and a 4.6/5 average, it highlights the 6 positives and 10 negatives reviewers mention most about this Business app.

Positive things

👍Easier data collection than website
🎯Game-changer for note-taking organization
📱Convenient for on-the-go sessions
✍️Ability to get client signatures at convenient times
🚀Improved performance in recent updates
📊User-friendly data collection interface

Negative things

🐛Frequent crashes and glitches
🔐Persistent login failures and server errors
📵App doesn't save data reliably
🔄Requires constant updates that don't fix issues
⚠️Supervisor visibility limitations
🔋Drains battery and causes phone overheating
🗺️GPS/location tracking unreliable
❌Missing critical features compared to website
🔄Constant logout requiring password resets
📍Interface changes make navigation confusing

Top reviews

Most Recent Highest Rated Lowest Rated

I'm very proud to use CR through my AgencyThank you so much❤️

Awesome

Dulce Pinera

4 months ago

Almost perfect

For the most part data collection and finding the programs are easier than before. However when a supervisor overlaps they cannot see what behavior techs see on the app. Also, you cannot see the clients programs if you have not swiped to start session. This can be inconvenient. My favorite part is that I can get clients signature before the end of session at a more convenient and less stressful time for the family and client.

Black Laptop Family Room

4 months ago

Horrible app

If central reach has no haters I’m dead. It almost always has problems on the side of operations, I continuously struggle to have it work

Q.Ality.arts

7 months ago

Glitch City

I recommend using the website the geo tag on the app stinks. And you constantly have to update this app. The update always says fix’s glitches but it doesn’t

Carrie Bradshaww

9 months ago

Response from developer

Hello! We apologize for your experience. Please rest assured that this is not a normal experience in the app. Please reach out to our support team so they can resolve the issues you may be having.

Cant see my sessions

Normally i dont have many issues with the app but today all of a sudden i couldnt see my sessions, i tried to uninstall and reinstall and now i cant even log in??

Aww02

9 months ago

Response from developer

Hello! We apologize for your experience. There was a widespread AWS Outage on this date that unfortunately affected many systems including ours. The app remained uninterrupted for the most part but you may have not been able to sync during this time. Thank you for your understanding and for being a CR Mobile user!

Annoying

I wish I didn’t have to use this app for work. I never get my paycheck on time because of all the bugs

Simons456

10 months ago

Response from developer

Hello! We apologize for your experience. Please rest assured that this is not a normal experience in the app. Please reach out to our support team so they can resolve the issues you may be having.

Love it!

I love this app! It has been a game changer for someone who can’t actually focus or remember to do my note. I just wish we were able to cancel sessions in it that would be awesome!
“wink wink”

aries1245

a year ago

Response from developer

Thank you for your kind review! Your request is duly noted!

Crashing after new update

App crashed about 5 times when I was doing notes. I had to start over each time, as it does not save.

mecagoenlosnicknames

a year ago

Response from developer

Hello! We apologize for the issues you have been facing in this version. We have released 2 minor updates following this version that we hope was helpful in remediating this issue for you. In our upcoming 25.8 version, you will experience an even better stability.

This app is the definition of jenk

App barely works half the time

Adsap27

a year ago

Response from developer

We are continuing to release an even better version of the app every few months. We hope that you give CR mobile another try on the latest version. If you continue to have a negative experience, please reach out to your support so we may look into issues you are facing.

I love the app, but only have two issues.

The app was a complete game changer from using the CR website. It’s easier to find and navigate things on the app, and collecting data is easier than ever. My only issue is that the app will show the session as completed, but sometimes will not convert the note fully and I have to convert the note on the CR website, which causes an error message on there because there is no GPS coordinates. Also, my GPS is always on but the app will say it cannot find my location or my location is turned off. Other than those two things, the app is really good.

Mya.Martinez14

2 years ago

Response from developer

Thank you for your kind review! We have made several changes in this area in our recent releases both on our app and website that I hope made your experience better. If you continue to encounter issues above, please escalate to your admin to provide us the feedback. We appreciate any feedback so we can continue enhancing your experience in the app!

Disappointment

Unfortunately, this app received 1 star from me because even after ensuring it is up to date, deleting and redownloading it, and using both WiFi and internet, I got the same result, all multiple times over the past month. The only thing I get after logging before it sends me back to the login screen is:
“Login failed (500)
We’re experiencing internal server errors. Please try again later.”

815to608

2 years ago

Response from developer

Hello! CR Mobile requires a separate permission that needs to be granted by your administrator. Please ensure you reach out and request that they grant you the permission. If you continue to have login problems, please reach out to our support team and they can ensure you can login and use the app.

internal server error always pops up

I wasn’t able to successfully log in. Deleting app now.

KathleenReviewsStuff

2 years ago

Log in issues

I can log in using my browser but not the app. Is there anything that I can do to fix this?

Lilymartz

2 years ago

Should not spend more time on an app than clients.

This app is so glitchy. I come from a time when clinical notes were written on paper or forms. Oh, I miss those days. I have spent more time working out problems with app then with my client. These electronic services do not make work easier! Only if everything works perfectly. What happens when you can’t connect or get locked out. Companies need to go back to paper! I've never had to contact customer support because my pen ran out of ink.

kungfuguy

2 years ago

Response from developer

Thanks for your review! We understand your frustration with the glitches you've been experiencing. Transitioning to electronic systems can be a challenge, and it sounds like you've hit some bumps in the road. We are constantly working to improve the app's stability and performance. Here are a few things that might help: - Reporting the glitches you've encountered will helps us identify and fix the problems that are causing you the most trouble. - Check for updates as we frequently release updates that address bugs and improve performance. - Sometimes a weak internet connectivity can cause glitches. We'll keep working to make the app a reliable and time-saving tool for you and your clients.

I can’t access it

I made sure to put in the correct login information multiple times. I also tried this login info on my laptop, and it was fine! I contacted my administrator, and she said to just delete this app, and use the browser instead.

Cheezartist

2 years ago

Response from developer

Dear Sadanimator96, please contact our support team so we can promptly assist you in resolving this login issue. - CR Mobile Team

Horrible

I CANT LOG IN TO USE IT 😡

Jazzybo.o

2 years ago

Useless app

The learners tab is gone so I can’t access any of my client’s sessions from the app. Completely useless. What’s the point of having an app if you can’t actually take data with it???

ETA: my company does not schedule session in central reach. We are flexible/adaptable and work with clients as needs arise. So ridiculous that we can’t take data on the app unless a session is scheduled on CR.

stephkenealy42

2 years ago

Response from developer

Dear stephkenealy42, In order to collect data on CR Mobile, an appointment must be scheduled. The updated data collection workflow aims to streamline processes while maintaining data integrity. If you require further assistance, feel free to reach out to your administrator or contact our support team. Thank you, CR Mobile Team

Terrible

Absolutely terrible never synced my data and now I can’t log in with out it saying login failed after resetting my password and reinstalling smh.

Britt90/

2 years ago

Response from developer

Thank you for your feedback, Britt90/. Please reach out to our support team who can investigate the cause of the login and data syncing difficulties and get you back on track as soon as possible. -CR Mobile Team

Login Error

I downloaded this for the first time a few weeks ago and had no issues but lately I haven’t been able to login due to “server error (503).” I have deleted and re-downloaded the app, my phone is up to date software-wise so I’m not sure what the issue is. I’m able to log in fine if I were to use a browser.

Kkkkaaaarrrriizzzzzz

2 years ago

Response from developer

We appreciate your feedback. Please contact our support team who will be able to look into this further and assist you with regaining access to your account via the app. Thank you, CR Mobile Team

Useless app

The learners tab is gone so I can’t access any of my client’s sessions from the app. Completely useless. What’s the point of having an app if you can’t actually take data with it???

stephkenealy42

2 years ago