STAY AWAY! Fraudulent Company
I have received many fake leads from this company. This company also states that it doesn’t sell leads to multiple contractors. This is not true… I arrived at a leads house at the same time as 2 other contractors. Both informed me they received that lead information from CraftJack. It’s almost comedy of how often this actually happens.
I was sold over $500 of invalid leads that I’m not qualified to work. During my companies investigation of these fake leads… CraftJack only allowed us to pause the account days at a time. But CraftJack insists I pay for them before I delete my account. I also requested credits but were denied because leads were given to me more than 30 days ago. It took me weeks to get a hold of an account manager… when I finally did they told me… she was unable to help. She said they have no management. No other departments that could help my account.
I requested my data to be deleted but they did not oblige.
I was sold over $500 of invalid leads that I’m not qualified to work. During my companies investigation of these fake leads… CraftJack only allowed us to pause the account days at a time. But CraftJack insists I pay for them before I delete my account. I also requested credits but were denied because leads were given to me more than 30 days ago. It took me weeks to get a hold of an account manager… when I finally did they told me… she was unable to help. She said they have no management. No other departments that could help my account.
I requested my data to be deleted but they did not oblige.
Show more
Lead generation services
I highly recommend this service to my fellow business owners. However, I've encountered some inconsistency in lead generation, with a high percentage of leads already being sold to other companies by different lead services or duplicated leads. Despite this, I must acknowledge that this service has played a crucial role in keeping my business afloat, and I sincerely appreciate the value it brings to our operations.
Show more
Response from developer
Thank you. Many homeowners if they aren't contacted by you quickly will keep searching for a pro. The best way to secure the jobs is to reach out quickly and sell your company. Leave a voicemail with your name, number and the best time to reach you.
Got good leads.
Got some really good leads on here. There’s been some hidden messes. But most of the leads are good. But wish only that they would take off septic and septic tanks for companies that don’t do it because we still get charged for it. Other than that everything else is great.
CraftJack is ok.
My first $500 has been not so great. I got a smorgasbord of uber cheap leads in which 3 have come to fruition but does not cover the money spent. We charge by the half day or whole day. Two half days and one two day. They have tire kickers and being in Dallas, we have a lot of hungry people starving for work so up holding a business model won’t work with them unless you have family working for you whiling to work on a whim for you. I’ll come back if the recession gets worse and desperate for work.
Tom
Tom
Show more
Craft, Jack customer review
This lead company is easier to operate and live leads makes it a lot easier to talk with the homeowner and the window job. I really like cat craft. Jack and I have experienced other ones and they’re not as good or customer driven as graph jack. I appreciate their service. This is from Capcity Brick, Lansing, Michigan
Show more
Response from developer
Thanks for the feedback! We'll pass this along to the team.
My honest thoughts….
Overall, it is a good lead generation tool. One major problem from my point of view is the inability to reach customer service agents in order to get credit for leads that were non existent. When I do get in touch with an agent, they are pretty good to me about offering credits. But I would say half the time I cannot get through to anyone for an entire week.
Show more
Response from developer
Hi Painting Guy Shore - thank you for this feedback. Our customer service team just expanded to double its size recently and we will continue to grow these team. You can also find answers to many questions on help.craftjack.com. Have a good week!
Owner of Livingwater lawn sprinklers
I’m very happy with using craft jack. They are very useful tool for leads that lead to jobs. I recommend them for any type of business.
Leads looks like are not real
The customer never answered the phone call and text messages
So it looks like they are not interested in doing any job or it’s not a real leads
So it looks like they are not interested in doing any job or it’s not a real leads
TTcompletehomeimprovement
Good app. More lead would be nice.
Clients not answering
It would be a 5 star but some on these clients don’t answer so you can’t get credit back
Contractor
All leads I’ve received there has been no answer by home owner. Hopefully that changes and hopefully they are not quotes
Thank you
Amazing company all the way around
Good service
I’ve been using CraftJack for 3 years now and it’s been working pretty good, it helps my business stay busy all year long.
Great so far!
I have received plenty of leads on my first week which is great! I haven’t won all but a few were good quality leads. I really like how they provide you with all the information upfront like phone number, email and even the address! That’s when you know the leads are legit haha. Look forward to our relationship with CraftJack.
Show more
Response from developer
Thanks for the 5-stars and feedback RamonTPP!
Customer service-great! Leads, not so much.
Like any other marketing concept,there’s always negatives. The reps, from my experience, have been great to work with. Leads however unfortunately is what forces me to give this only a two star rating as opposed to before. I’ve been keeping my account on pause due to the fact of low-grade leads or falsified leads in accordance with the type of work that I do. I feel that the homeowner should be obligated to provide pictures of the work prior to contractors excepting it, it will allow for us to get a better understanding for the scope of work rather than wasting our time and money on leads.
Show more
Response from developer
Thanks for your feedback! We're happy you're enjoying our service.
Schedule
I like the app but we should be able to set a schedule that shows our availability so we’re not paying for leads and people desire service times we’re unavailable
I personally work and do CraftJack on the side it’s unfair to my employer and potential customers
I personally work and do CraftJack on the side it’s unfair to my employer and potential customers
Response from developer
Thanks for the feedback! We will let the app team know to add this into the development roadmap.
All the costumers never replay , After I called instantly
Disappointed
JDA Contractors
An excellent lead service. Great leads and great customer service.
Lack of features
The mobile app is at least 10x worse then the webpage. Most of us use our mobile phone to do our business day to day. Would like the app to correspond with the quality of the buisness.
FRAUD!!! LIES!! False info
They do not verify the leads! They send you bogus leads. Will only refund 9 out 30 leads. I paid over $500 in one week and none of the leads I got answered the phone or needed any work. But, I was still stuck with the bill. I complained to customer service and their excuse was, you’re not guaranteed successful leads. The customer rep who I signed up with assured me…. IF ITS A BAD LEAD, YOULL BE REFUNDED no questions asked. Which is a lie!!! Only 9 out of 30 will be refunded. Meaning they won’t exceed 30% of the leads coming in even if NONE ARE LEGIT.
Show more
Response from developer
Thanks for your ideas for credit process changes. We'll take a close look at this and see what we can improve to help your experience. Give us a call if you have any questions (866) 332-7134.
