Poor
App first randomly locked me out. Shows 23min for app update. Can’t request new card without app after fraudulent transaction attempts and cancellation.
The App is useless
Endless biometric verification without success. Honestly, it does nothing other than wasting your time.
Design is good BUT no quality checks & Support.
1. Sending Transactions - two messages english and swahili are sent to user.
2. Receive Transactions - two messages english and swahili are sent to user;
3. Every bank notice - two messages english and swahili are generated for the user;
4. Default Language on app and USSD Banking - set to English; but mini; history and statement is mixed in english and swahili for the user;
5. Default Account on App - Profiles/Set Default Account - does not work; you have to lock on everytime you login;
6. Cannot Save Domestic Bank Accounts and frequent mobile numbers on Favorites on App;
7. Notifications messages are highly delayed and when received are dirty and cluttered denying clear message to user.
NOTE - I have made efforts to contact more than 6 IT and Products staff since June 2025 and they have done absolutely NOTHING!!
2. Receive Transactions - two messages english and swahili are sent to user;
3. Every bank notice - two messages english and swahili are generated for the user;
4. Default Language on app and USSD Banking - set to English; but mini; history and statement is mixed in english and swahili for the user;
5. Default Account on App - Profiles/Set Default Account - does not work; you have to lock on everytime you login;
6. Cannot Save Domestic Bank Accounts and frequent mobile numbers on Favorites on App;
7. Notifications messages are highly delayed and when received are dirty and cluttered denying clear message to user.
NOTE - I have made efforts to contact more than 6 IT and Products staff since June 2025 and they have done absolutely NOTHING!!
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Do better
5 months bado sija tumiwa pini za ku login SimBanking , like what’s going on?
Open account while living abroad
I tried to open CRDB account but for some reason it doesn’t allow me to pass biometric verification. I tried a couple times but it doesn’t work . I live in the USA
Please make this app with ability of using our Electronic mail (EMAILS)
When logging in it always wants us to put the verification code that comes in our phone number registered with. But in case someone goes to abroad or doesn’t have the SIM card it means it will be impossible for the user to access the account because of the verification code sent to the phone number that the user doesn’t have.
So to fix these cases and for more security of users account please put the registrations of sim banking by options of phone numbers and Electronic Mail(EMAIL). And also the verification code should go through email.
This is very important!!!. Thank you.
I’m in abroad but I can’t get access to my account due to SIM card. Please let’s use email.
So to fix these cases and for more security of users account please put the registrations of sim banking by options of phone numbers and Electronic Mail(EMAIL). And also the verification code should go through email.
This is very important!!!. Thank you.
I’m in abroad but I can’t get access to my account due to SIM card. Please let’s use email.
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Great App but small Fonts
The App is effective but I would recommend to make fonts a little larger.
Not sure why CRDB charge extra for viewing own account statements.
Not sure why CRDB charge extra for viewing own account statements.
App Crashing
I have tried starting the app in my iPhone for the past two weeks evwry other day and it keeps crashing even before it can open properly. I suggest testing the app on different phone systems before officilly releasing your updates. It sounds like as long as its working on internal team phones, its assumed it works with every phone. Develop a more robust update release process.
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Lipa number
We will really appreciate the opportunity to be able to pay merchants with Lipa number (Vodacom, Togo, Airtel).
We all want to go cashless as early as possible, and other banks are way ahead of CRDB with regards to this.
We all want to go cashless as early as possible, and other banks are way ahead of CRDB with regards to this.
Not updated
Last update, prompts to update. When I have the app updated please check. I cannot use the app.
Performance A+++
A very helpful App, thanks to CRDB bank to make it easier to manage our accounts even when we are abroad. Thanks guys keep it up...
????
Overseas number formats(codes) are impossible to use to get a verification through!!
Please look into this
Please look into this
crdb
the app was working great for me until it suddenly stopped, i have tried to report the problem too but my mail keeps bringing an error and returns back to me
Simbanking App
Thank you for SimBanking App. However, sometimes it does not work and mainly when you are in need of money and you want to make transfers. You get message “Oops sorry the service is not available try later”! This causes lot of inconveniences especially when you want to pay the bills or pay to someone. Kindly ensure this App is functioning all the time because it is very useful for making transactions easily.
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Response from developer
Hello Kenelum, thank you for feedback we appreciate your opinion, kindly note that our App is working properly for now, if you will get any problem please let us know address it to us via info@crdbbank.co.tz for more assistance. ^Neema
Not updated
So little has been done to develop this app. It misses the simple account functions which all
The other apps are able to provide. Scan to pay, balance check, statement should be easy part of the app. Please develop these app so we can make payments easy.
The other apps are able to provide. Scan to pay, balance check, statement should be easy part of the app. Please develop these app so we can make payments easy.
Unresponsive
I can not download this app
Can’t pass the login Screen.
Having used the app before... The new update brought its own disaster. I can’t seem to be able to login, yet I am already registered for SimBanking. I can’t even get the OTP password to be re-sent again to my phone.
For a bank as CRDB it’s a shame that in 2019 you still have such an assinine and backwards service.
For a bank as CRDB it’s a shame that in 2019 you still have such an assinine and backwards service.
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Alert Msgs for credited amount
It’s not entirely useful as I can’t get alert notification for any credited amount in my account. I want to be able to know when money has been credited to my account. It’s okay you can charge me for that service, it’s better than having to get charged every time trying to guess if money has been credited to my account by looking at the balance.
Would be really useful if you made that happen.
Best regards,
Fanuel.
Thank you.
Would be really useful if you made that happen.
Best regards,
Fanuel.
Thank you.
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Needs to be fixed
It doesn’t really work at all🧐
OTP and seller info
Why do i have to pay to get OTP? you are making me dial *150*03# where i get charged. 😠😠😠
Its very scary to see CRDB app but seller is someone else. It would give peace of mind if you change that to CRDB.
Why do i have to manually write mobile number when i do transfer to mobile? If i pick from address book, the spaces and +255 are not ignored by your app therefore it gives invalid number error. Why cant your app reformat the number to required format?
Halopesa is not working.
Its very scary to see CRDB app but seller is someone else. It would give peace of mind if you change that to CRDB.
Why do i have to manually write mobile number when i do transfer to mobile? If i pick from address book, the spaces and +255 are not ignored by your app therefore it gives invalid number error. Why cant your app reformat the number to required format?
Halopesa is not working.
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