Poor
App first randomly locked me out. Shows 23min for app update. Can’t request new card without app after fraudulent transaction attempts and cancellation.
The App is useless
Endless biometric verification without success. Honestly, it does nothing other than wasting your time.
Design is good BUT no quality checks & Support.
1. Sending Transactions - two messages english and swahili are sent to user.
2. Receive Transactions - two messages english and swahili are sent to user;
3. Every bank notice - two messages english and swahili are generated for the user;
4. Default Language on app and USSD Banking - set to English; but mini; history and statement is mixed in english and swahili for the user;
5. Default Account on App - Profiles/Set Default Account - does not work; you have to lock on everytime you login;
6. Cannot Save Domestic Bank Accounts and frequent mobile numbers on Favorites on App;
7. Notifications messages are highly delayed and when received are dirty and cluttered denying clear message to user.
NOTE - I have made efforts to contact more than 6 IT and Products staff since June 2025 and they have done absolutely NOTHING!!
2. Receive Transactions - two messages english and swahili are sent to user;
3. Every bank notice - two messages english and swahili are generated for the user;
4. Default Language on app and USSD Banking - set to English; but mini; history and statement is mixed in english and swahili for the user;
5. Default Account on App - Profiles/Set Default Account - does not work; you have to lock on everytime you login;
6. Cannot Save Domestic Bank Accounts and frequent mobile numbers on Favorites on App;
7. Notifications messages are highly delayed and when received are dirty and cluttered denying clear message to user.
NOTE - I have made efforts to contact more than 6 IT and Products staff since June 2025 and they have done absolutely NOTHING!!
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Do better
5 months bado sija tumiwa pini za ku login SimBanking , like what’s going on?
Open account while living abroad
I tried to open CRDB account but for some reason it doesn’t allow me to pass biometric verification. I tried a couple times but it doesn’t work . I live in the USA
