Always having trouble
It seems as if every time I want to read this magazine the site is having an error and says try again later. Bought it from Apple. Not going to renew a 3 year if it is not resolved…
Poor customer support and failure to open
Terrible response time! Cannot open purchases from past two years nor currently subscribed issues!!! Still unable get a response from magazine. Doesn’t get a star
Paid but NO ACCESS.
It’s just WRONG to CHARGE PEOPLE and then LEAD THEM ON with the “it takes a while to ‘restore’ your purchases.” NOT HAPPY, I WANT A REFUND.
Paid thru Apple Store, but no access
Purchases won’t restore
Boo
Where are my new issues and WHY can I not get any issues that I have paid for?
Use a zinio login to restore iTunes purchases
This app will work if you get a zinio login and use that as your digital subscriber info for the magazines. All of my purchases came back. Wish the app developer made this clearer. Hope this helps.
Lost all my back issues
I have a current digital subscription and am unable to download the current issue and have lost access to several years of back issues. Please resolve and restore access,
Have lost 3 years of paid magazines
I have tried numerous times to “restore” back issues but to no avail. I am canceling my subscription
Purchases won’t restore after update
I am very unhappy that after the recent update I can not access any of my back issues or the newest issues that I am still being charged for. This has happened since the update! I subscribe through iTunes. I have been a happy customer for over 3 years. I want my purchases restored and not in July 2019 as the app states! The app will not recognize any email I try to use as in directions. NOT HAPPY Restore now or refund all my subscription fees! This has happened in the last several months!
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Purchases won’t restore
After the app update, even though I followed the instructions, I cannot restore my purchases. The magazine is about to renew for another year...but it won’t be much use to me if I can’t read it.
PAST ISSUES (2014 to 2016) NOT AVAILABLE
This is like a nightmare. I use this magazine as a reference for my work and all my paid suscriptions since 2014 are unavailable and Zinio has no idea on how to solve. They asked me after more than one week, to contact the publisher! PLEASE HELP!!!!!!
Can't get issue to download
Same problem as other reviewers: subscription is paid, can't get magazine to download, no one knows how to fix.
Worst customer service
I renewed on June 5th and have a paid receipt for a year which ends in 2016.
It won't automatically d/l like it use to.
Keep being given the run around with links that don't work.
It also won't recognize my correct email and password.
What am I going to do! I'm going to start raising hell and keep after them to do the right thing by U.S. Better business bureau will also get a filing against New TrCk Media and magazine itself.
It won't automatically d/l like it use to.
Keep being given the run around with links that don't work.
It also won't recognize my correct email and password.
What am I going to do! I'm going to start raising hell and keep after them to do the right thing by U.S. Better business bureau will also get a filing against New TrCk Media and magazine itself.
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Non-Existent Support
I regret subscribing to this magazine. I wasted my money.
I didn’t download most of my issues by the time my subscription was about to expire. When I tried to log in to the app, it would did not recognize my Apple login and password. I called their support group and I was told to delete the app, reinstall it, clear purchases, and try it again, but without success. They could see my subscription, but were unable to figure out why I was unable to log on either online or via my iPad. I was told to try the app store.
I contacted the app store support (1st email) and they sent me the usual links telling me how to install the app and how to verify the subscription in my account, but nothing about how to troubleshoot it. They suggested that if their links didn’t solve my problem, I should contact the vendor and supplied the link to their support.
I emailed support (2nd email) and explained that I couldn’t access my subscription electronically. They asked me for the subscriber code on the mailing label of my magazine. I wrote back, (3nd email) explaining that I had an electronic subscription, explained again that I couldn’t access my account, and attached the email from Apple notifying me that the subscription was about to end. They replied that they couldn’t open the attachment. I resent the attachment (4th email),
While I was waiting for Creative Embroidery Magazine to reply, I contacted Apple again (5th email) and was sent two more links that didn’t apply to troubleshooting problems with apps. I replied (6th email) that the links didn’t apply and was sent two more links that didn’t apply.
I received a third email from Creative Machine Embroidery telling me that this wasn’t their problem and to contact Apple. I replied (7th email) that Apple’s stated policy to for customers to work through the vendors directly. Further, I honestly don’t care what the exact problem is, I just want the issues I have already proved I have paid for. One week later, I have still not received a reply.
This has not been a problem with other magazines I have ordered from other vendors. Any email written to their support has resulted in a quick solution to my problem.
I still don’t have to access to any of the issues I purchased with my 1 year subscription and no refund.
I didn’t download most of my issues by the time my subscription was about to expire. When I tried to log in to the app, it would did not recognize my Apple login and password. I called their support group and I was told to delete the app, reinstall it, clear purchases, and try it again, but without success. They could see my subscription, but were unable to figure out why I was unable to log on either online or via my iPad. I was told to try the app store.
I contacted the app store support (1st email) and they sent me the usual links telling me how to install the app and how to verify the subscription in my account, but nothing about how to troubleshoot it. They suggested that if their links didn’t solve my problem, I should contact the vendor and supplied the link to their support.
I emailed support (2nd email) and explained that I couldn’t access my subscription electronically. They asked me for the subscriber code on the mailing label of my magazine. I wrote back, (3nd email) explaining that I had an electronic subscription, explained again that I couldn’t access my account, and attached the email from Apple notifying me that the subscription was about to end. They replied that they couldn’t open the attachment. I resent the attachment (4th email),
While I was waiting for Creative Embroidery Magazine to reply, I contacted Apple again (5th email) and was sent two more links that didn’t apply to troubleshooting problems with apps. I replied (6th email) that the links didn’t apply and was sent two more links that didn’t apply.
I received a third email from Creative Machine Embroidery telling me that this wasn’t their problem and to contact Apple. I replied (7th email) that Apple’s stated policy to for customers to work through the vendors directly. Further, I honestly don’t care what the exact problem is, I just want the issues I have already proved I have paid for. One week later, I have still not received a reply.
This has not been a problem with other magazines I have ordered from other vendors. Any email written to their support has resulted in a quick solution to my problem.
I still don’t have to access to any of the issues I purchased with my 1 year subscription and no refund.
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Hands down, the WORST
With iOS 8 and updates, this app has worked for about a week and I have lost ALL of my issues - at least three years worth. What a waste.
Crashes
Can't open the app. Keeps crashing. Please fix
New format is bad
Since the update in January 2015. This app is terrible. Crashes every time you try to open it. Even after clean reload and restart of the iPad. I have already paid for a digital subscription and should not also have to pay for a print version also. I will not renew my subscription if this continues
Crashes
I don't know who created your new app format, but it is awful! It crashes constantly and I have deleted and re-downloaded several time. Your developer needs to go back to the drawing board. The old format was much better. If this continues I will discontinue my subscription.
Does not open
Monthly I subscribe and in the past couple of months have not been able to read it. The magazine, if it opens, shuts down within a minute. Please fix this bug or I will stop wasting my money.
Does not work
Locks up on the intro screen on an iPad Air 2
