Terrible app
This app is missing so much and it is too much work looking for information about the cruise and the itinerary. They are so busy trying to give "friendly" names to the Links that they overlook the fact that people are simply looking for:
1). Checkin
2). Itinerary
3). deck plans
4) excursion information
Also, why on earth is the boarding pass not available to send to our "wallets". If the wifi isn't working properly (which we have experienced at the pier in the past) the boarding pass isn't accessible. If you want us to go digital, don't tell us to print it, make it available to send to our wallet. I ended up taking a screenshot for backup
1). Checkin
2). Itinerary
3). deck plans
4) excursion information
Also, why on earth is the boarding pass not available to send to our "wallets". If the wifi isn't working properly (which we have experienced at the pier in the past) the boarding pass isn't accessible. If you want us to go digital, don't tell us to print it, make it available to send to our wallet. I ended up taking a screenshot for backup
Show more
Horrid Design/Build
this app will drain your phone battery as it constantly runs in the background.
push notifications for messages don’t even work either.
so happy to delete after disembarking.
push notifications for messages don’t even work either.
so happy to delete after disembarking.
Shore Cruises/Food
Disappointed with the two shore cruises we booked through NCL. The first tour we took in Sapporo, although our guide was friendly, he was not as knowledgeable and at times difficult to understand. Second tour in Busan was very disappointing! Three stops in Busan but just NOT ENOUGH TIME to explore & enjoy the stops. Very rushed because of traffic and each stop was incomplete. Visit to the last stop at the fish market was extremely disappointing. We were really looking forward to this stop because we love to eat and expected to have enough time to sample and buy foods to try. Which didn’t happen. Through out this tour we were always on a super tight and rushed time frame. However our guide Mimi and bus driver Mr Kim tried to do the best they could and did a great job. Thought these two tours was not worth the price for what we got. We booked other off shore excursions independently that were awesome and much cheaper than NCL. Not sure if we would book shore excursions through NCL again. Don’t mind paying the price but it has to be worth it.
Also, we had just taken an Alaska cruise with Royal Caribbean. The food was superior to NCL.
The staff and crew on NCL however were awesome!
William & Debra rm 9157
Also, we had just taken an Alaska cruise with Royal Caribbean. The food was superior to NCL.
The staff and crew on NCL however were awesome!
William & Debra rm 9157
Show more
Not an improvement at all
First day of cruise was a real hassle for everybody involved. Some people had the “new app” and some had the old version of the app. We started out with the old version and paid &9.95 for communications add on. We were only able to contact each other at the time we purchased it and the IT guy was showing how to use it. Turned out you only got a ring if your phone was sitting in the communications app. Upcoming events were only listed for that day, looking at the next day always promised that events would be posted 24 hours in advance, that rarely happened and when it did the app and the printed daily might be different. Halfway through the cruise, I got a message from the “App Store “ to download the new NCL app. I did and found you could never look at the schedule for the next day, the communications app was gone, and still, the schedule conflicted with many event times posted on the paper schedule. Not a good design on the app as well as very poor implementation on a daily basis.
Show more
NCL Horrible Website and App
Trying to book excursions on their website from a mobile phone is the worst I have encountered……slow, things don’t open, confusing, back button takes you to a totally different page, etc, etc. Downloaded the APP hoping it would be better but it is just as bad!!! They definitely need a new IT/web design team. Looked on line for solutions and is a common issue
Show more
