Crumb Reviews: Is It Legit?

Customer Experience

Positive experience75.9% of reviews
Neutral3.1% of reviews
Negative experience21.1% of reviews

~ Based on 916 written reviews from the US App Store.

What users say about Crumb

Is Crumb Safe?

Crumb: Keeping Your Pets Safe appears safe based on user ratings. AppsHunter Safety Score for Crumb is 96/100.

This assessment is based on 4,441 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
1.5% of ratings suggest some concerns
3.3% of ratings point to a risky experience

~ Based on 4,432 App Store ratings for Crumb.

Is Crumb Legit?

Crumb: Keeping Your Pets Safe appears to be a legitimate app. AppsHunter Legitimacy Score for Crumb is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Crumb is fantastic

Crumb is absolutely wonderful the piece of mind you get I can’t put into words, the app is brilliant easy to navigate I wish I had opted for this sooner, thank you ❤️

Great company

The founder Nick is an awesome and understanding person. My dog has lost their tag twice and he replaces it with no questions asked. An no extra cost. Thanks Nick

Lost tag

Our little fella lost his tag (thank goodness it wasn’t him) and after an email they sent us a replacement with a stronger ring. It arrived today! Super fast!

Excellent company

Excellent company keeps you notified from start to end of applying for discs got my 3 dogs with discs in case they get lost

Crumb

Really good site easy to set up hopefully I will never need it but feel safer knowing Hugo is covered

Excellent idea & service

Peace of mind in case my boy & I get separated .. the share location & call owner options that loads when the disc is scanned are such a great idea should some kind soul find him wandering!

BEWARE: “free” tag is followed by unexpected charge

They advertised a free tag but after it came in, I scanned it and set up the pet profile, an unexpected subscription was charged. I didn’t authorize any payment and only noticed a charge when I got a credit card notification as I I was still setting up the profile. I immediately canceled the subscription (it took a while to even figure out how, as I had to finish setting up the profile first) and reached out for support but they were no help and refused to refund the charge. I didn’t enter my credit card info or enter my passcode for payment. I don’t even recall an option for the premium membership or otherwise. Beware that they entice with a free tag just to sneak in a paid subscription.
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Response from developer

We're really sorry for the confusion around the subscription. The free tier is available, and we aim to be clear during setup. Please reach out to us at support@crumb.pet and we’ll do our best to help you sort this out.

Minnie Rosemary

Love to see her on a pet magazine I do love the ink one but the only thing is she is a queen not a king

Crumb tag

Excellent way to keep your pets safe.

Dog tag

Wonderful product

No such thing as a free lunch

Marketed as completely free just pay for shipping and slugs you with a no opt out option for subscription right at the very end of your setup. Misleading and should be reported to the consumer watchdog

Rebel Cameron

Great free service would recommend to anyone my dog has lost 3 tags and they still replaced it free of charge

Customer service

One of my dogs came back from a walk with her Crumb tag missing - I was able to order a replacement so easily with a quick follow on email confirming the old one is cancelled and new one on the way

Peace of Mind

The world is full of great ideas this is one of them!

Horrible customer service

DO NOT RECOMMEND!! I ordered tags in June and still have not received them (almost November). After ordering the tags I set up my cats profile and waited. Reached out about the tags after a month or so and was told to confirm address and they would be sent out. Suddenly, a nearly $20 charge came out of no where after forgetting about the app completely because of not receiving my tags. Talked to customer support to refund my sneaky charge and that they could keep their tags and refund me but all they did was explain how to cancel my subscription going forward and that tags would be sent out shortly.
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Response from developer

I’m really sorry to hear about your experience. It sounds frustrating, and we appreciate you sharing this feedback. Please reach out to us at support@crumb.pet so we can help address your concerns directly.

Lovely and helpful team

Great

A must have for every dog owner!

⭐⭐⭐⭐⭐

I think Crumb is such a great idea! I love how easy it is to set up and how the QR code lets anyone who finds your pet access their details and get in touch. Being able to add emergency contacts and important information like allergies or medication is such a useful feature too. It’s one of those things you hope you’ll never need, but it’s reassuring to have just in case. I’d definitely recommend Crumb to any pet owner, it’s such a simple idea that could make a real difference if your pet ever goes missing! 🐾❤️
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Great customer service

Unfortunately, we lost one of our dog tags. However, this was replaced free of charge without question or hesitation. Perfect customer service!

Monthly scam

They are very unclear and sign you up for a subscription.

Good for All

I think this is a wonderful app everyone should use it if they love their pets to make sure they’re kept safe