Machines and App both broken
Dryers don’t work and I can’t even use the app to report it because it 1. Can’t even scan the barcode and 2. Does not recognize any of the codes for the machines. It is too difficult to have to go through all these hoops when paying over $5 a load
Garbage Company.
In my apartment building at least half and usually 2/3 of the washing machines are broken at any given time. I consistently report every machine failure and yet month and month, year after year, they are still broken. By my estimation I alone have given CSC enough money to buy three industrial washing machines over the past decade, and yet still the same aged machines rot, leaking water everywhere.
CSC service works isn’t a bad company, they are an evil company because they steal my most precious resource: time.
CSC service works isn’t a bad company, they are an evil company because they steal my most precious resource: time.
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Not worth it - go off site where you aren’t cheated out of your money
They prey off of their machines, not working, and literally bank on the level of difficulty it is to get a refund. If you follow up they will never find your original request or the original information. If I can write them less than one star, I would. You can do all the right things, but they never do their part
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Reporting out of service machines
I have yet to see any evidence that they pay any attention to reports through their app of out of service machines. After having submitted more than I can remember. Waste of time.
Error Error
I tried reporting a service issue on the app. I put in the machine ID and scanned on phone, kept coming up error this ID doesn’t exist. Waste of time!
Service and machines
Worst service and machines ever. They have not been replaced in 8 years and the company is not responsive. Getting ready to have a tenants meeting to request their removal from the premises.
Worse Now Than Ever
The app will not work on my machines. For that matter the website doesn't either. I have to put in a request with no machine ID. Its 2022 Coinmach! Get it together.
Easy to use
This app makes I easy to report a broken machine. What the system needs is another email when the machine is fixed.
Takes a week and I never get my $ back
First the machine eats my precious quarters. Then in stops working and won’t spit the quarters out. Then it takes a week for the company to service the machine. And I never get reimbursed. I hate relying on these stupid machines. They are in my apt building and this happens to me at least once a month. Company doesn’t care about real people. And my kids are now wearing dirty clothes to school.
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Horrible service
Terrible service. The instructions are not accurate. None of the card readers function properly. Horrible product
This company is crap
I have tried and tried to use this new app for our laundry room. The very first time I used it, the machine wouldn’t start. I called the company and they said they would issue me a refund, not only can I not use this app, I don’t even have a choice to even put coins in the machine which is what normal people do. I have laundry in the machine with bleach and soap powder and this stupid thing still isn’t working. This is going on a month. THEY HAVEN’TFIXED ANYTHING…THIS IS A INCONVENIENCE PUT IT BACK TO THEY WAY IT WAS!!!!
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Stupid laundry
I used this because this is the only laundry at my apartment. This machine doesn’t refund my money when it’s error, when it doesn’t even start. And the price they show on the machine is always not the real price. They always charge you the highest laundry price when you only use it for small amounts.
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Simple and effective
Use the app for air machine open scan choose the issue and done. No more calling service and waiting on hold during a busy day.
Same review that everyone else is writing
I deposited $20 onto the card, inserted said card after unloading my laundry, selected settings and hit start. Nothing happened. My card has yet to reappear, and am waiting on apartment maintenance for assistance. The app may as well not exist as it is essentially useless. Just like all of the other reviews, your product is garbage, your company has no motivation to be better and should’ve never existed in the first place. Thank you for nothing.
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Not updated in years
This app works OK but it has not been updated in years. It doesn’t supportNew screen sizes or any of the phones that do not have a home button. Prepare for letter boxes. I’m shocked that Apple allows this app still
What SERVICE!!!???
There are 2 machines that has not been fixed for more than 2 years already ...i report every week but nothing has happened on it... if a part is missing why has ig been fixed yetthe place i leave is located in san jose ca...lion villas apartment. Your company is a disgrace to customer service what a joke
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I wish I can put a zero or minus !!!!!
I’m living in a compound using this service for the laundry room machines, what can I say or where to start? Almost half of the machines are not working!!! When I contacted the leasing office several times they keep telling me to contact this terrible service as a third party, almost half of the washing machines are not working, each time I insert the laundry card the money will be taken, I have to take my laundry and figure out which washing machine is working!! Just terrible
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Ridiculous
Been struggling with a machine in my complex that doesn’t even get the clothes wet. Eats coins. And nothing has been done. Customer care is 0. Trash.
Been over a month
And our building is still waiting for service on the only washer we have.
Don’t waste your time trying to report a service issue
I tried to report a service problem using the app and it said to scan the barcode. When I did that it, they tried to charge me more money to use the broken washer. I’ve already lost 40 minutes and $1.75.
