I just want to lock my card for security
The app is directing me to another app
Useless
This app literally does nothing. I can’t even login. Why can’t I simply use the banking app I already have?
Just make it all one app
It’s super frustrating when you’re trying to just lock your card and you can’t because your app doesn’t work and it’s a system error that keeps making the app not work so you can’t even create the account to lock your card when in reality it should just be one mobile banking app for all of the different parts of mobile banking. I don’t understand and it’s very frustrating and annoying. It’s just split up into all the different parts and those parts don’t even work. How about just have one mobile banking app.!!!!
Show more
I give up
Just spent over 30 mins just trying to add one card. Every time I’d open my email to get the code they sent, this app would stop working and make me start all over.
Frustrating
I can’t login anymore at all, no matter if I log into my bank app, which is making things very frustrating and annoying, especially for work and new jobs, I can’t see direct deposit either. I had to get a new card to get paid.
New and improved???
What a joke! Cant even log in to unlock my cards now. They were locked. This is ridiculous. Wish I could give a negative 5 rating. Been trying to resolve the whole weekend and of course no one is answering phone on weekend. Give me the old Emory Alliance credit union back! Never had issues with ANY of their services online.
Show more
No notification on card transactions
Notifications never work which is the #1 reason to use this app!
Doesn’t work
This app is broken. I try to login in to my account and it says that “login failed, please enter a valid username and password”. I know my username and password are correct. It works fine on the website and the Credit Union One app. Please fix this.
Does not work
They keep telling me that I have to download the credit union one app I already have the app then every time I try to login it tells me that my information is incorrect I have uninstalled it and reinstalled it I tried uninstalling this one and the regular credit Union one app and then reinstalling the both of them and this one will not work
Show more
can't log in
it was very helpful when it worked and i like getting notifications, but i can't log into the app even though i know i'm entering the correct mobile/online name.
NOT WORKING FRUSTRATING
JUST GIVE US THE OLD VERSION BACK!!!!!
AT LEAST IT WORKED!!I loved the card keeper before the update. Since the update the new version doesn’t work at all it won’t let you log in. I’ve called the CU1 800 number 3 times and all they say is they are working on an updated version. It’s been a month and I still can’t log in! I need to be able to turn off cards when I want to. I’ve been with CU1 for many years and I’m actually considering leaving to go to another credit union to have access to the cards. So frustrating!!
AT LEAST IT WORKED!!I loved the card keeper before the update. Since the update the new version doesn’t work at all it won’t let you log in. I’ve called the CU1 800 number 3 times and all they say is they are working on an updated version. It’s been a month and I still can’t log in! I need to be able to turn off cards when I want to. I’ve been with CU1 for many years and I’m actually considering leaving to go to another credit union to have access to the cards. So frustrating!!
Show more
Terrible!
Since the update, the app does not work anymore. It’s really inconvenient to not be able to use the card lock feature and view transactions!
Not working
Since the recent changes with the banking APP. Card keeper has stopped working. I re-downloaded it again last night, And I’m still having the same problem as i did at first. Even when i try the sign in option. It tells me that’s my information is wrong.
Does not allow me to log in
Something went wrong with this last update. The app won’t let me sign it. Very inconvenient.
No longer works
It says I need to download the mobile banking app, I already have it. I tried logging in and it won’t accept my information. I even removed and downloaded the app again and nothing works. I really like the real time notifications. I also don’t understand why there is a separate app for cards. Other institutions have the same feature without the need to download a second app.
Show more
Can’t log in since new update
There used to be an option to log into this app through the regular CU1 banking app but there is no longer an option on it. I love being able to control my card and am upset that I cannot do it anymore with this “new and improved” version of the app.
Can’t log in
Ever since the update I can’t log in on it. Says I have to enter a valid username and password. The same username and password lets me on the mobile app. Customer service is a joke and keeps telling me a specialist will call me the next business day. I work nights. If this doesn’t get resolved I will be looking for a new bank
Show more
Useless
New and improved app will not let me sign in. App says need mobile app which is on my phone and opened. Given that your new and improved digital platform is useless all around, I may be looking gor a new financial institution if this does not improve PDQ!!!
