Hidden Fees
Oh, and if you add an item to your basket, Cuculi will automatically purchase it for you without telling you ahead of time. I’ve told their customer service this, and they weren’t interested in feedback. Update: Cuculi does not show a checkout screen showing all of items before you purchase them. After I wrote this review, they emailed me to offer $5 and say that they were “working on adding this feature.” Let’s see if they actually add it.
Response from developer
We're sorry to hear about your experience, and we appreciate the opportunity to clarify a few things. Cuculi's late cancellation fee applies to cancellations made within 3 hours of a table's start time. This policy is clearly disclosed before joining a table and again when canceling, helping protect restaurants and fellow guests from last-minute cancellations. Adding items to your basket does not automatically place an order or trigger a charge. Orders are only submitted when you select "Order Now," which includes all items in your basket. In this particular case, a refund was requested for food that had already been ordered, prepared, served, and consumed. Since the restaurant fulfilled the order as submitted, we were unable to issue a refund. We encourage guests to raise any concerns with restaurant staff while on-site, so they have an opportunity to resolve them before the food is consumed. Cuculi's mission is to bring people together, helping friendships form, grow, and last, while supporting the local restaurants that make these connections possible. We value feedback and are already working on making the ordering process even clearer. Our goal is always to create a fair, welcoming experience for everyone around the table. Thank you for being part of the Cuculi community😊 — The Cuculi Team
