Do not purchase any more cue products!
This is my third attempt to write a complete review and warning about cue’s dangerously fraudulent business practices! App Store keeps kicking me out! Short version: Cue no longer sells COVID cartridges at all, due to fda warning issued in may 2024: too many false negatives after cue made unapproved changes to cartridge chemistry after receiving emergency approval in 2020. Cue has closed all, means of communication, and fda recommends users discard all unused test kits. This app will NOT allow you to use those test kits, so you are out $50 for each of those. APPLE Should remove this app for the App Store asap!
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Bricked our tests, no customer service
I’ve used the device successfully in the past, but they must have changed something recently. I can no longer use the tests that we have, even though have not expired. I’ve tried calling their help line, but apparently that number has been deactivated. I’ve also tried emailing their support, but it’s been several days without a response. It’s very frustrating to have several tests at hand that are apparently useless. Also, apparently the FDA has recalled their tests for giving the wrong results, so maybe that’s why they’ve bricked these tests, in which case the 1 star rating is valid.
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Good when it works
Touted as almost as accurate as a PCR test, the Cue reader is really handy to have at one's disposal. And when it works, it's great. The problems I have with it are the cost and reliability of the tests. Three times I've had the reader claim something had gone wrong with the test and cancelled it. That's $150 out the window. If you're going to charge a premium price for a premium product, make sure it works or have an easy way to refund your customers.
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Response from developer
Thank you for your feedback! This is definitely not the experience we want you to have. If you are still experiencing issues, please email support@cuehealth.com and a member of our Support Team will investigate.
Works fairly well most times, but
I’ve been using this system at work for a few years now, and have mixed reviews. I work for one of the largest tech companies around and they do a humongous business with this company. I run into problems occasionally with a invalid return on my test, or I have had multiple test cancellations for no known reason. These test kits cost a lot of money, and although I’ve recently found ways to get reimbursed for a wasted test, this is extremely inconvenient and a nuisance to me and my thousands of coworkers. just now, while running a test, I got prompted to do a software update again using this reader, something I’ve done most recently two weeks prior. Doing a update in the middle of a test is something I’ve learned not to do, as I risk test cancellation. At $60-$80 a pop, this is no laughing matter, and these issues need to be resolved in order to keep this system more credible. I do like the PDF results notifications regarding my test, that in the software interface seems to work really well.
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Response from developer
Thank you for your feedback! If you are still experiencing test cancellations, please email support@cuehealth.com and a member of our Support Team will investigate.
Never left the house
No more appointments, no more waiting in lines, results in 20 mins … what more do you want?!?! Fast, accurate and if anything goes wrong (because chemistry and biology don’t always behave as expected) then FREE replacement. I’m sold! Can’t wait for the menu expansion where other tests are offered. I would get the reader now before price goes up once the other tests come out ;)
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Response from developer
Thank you for using Cue!
